Modular Space Corporation

We have contacted this customer by phone and resolved the issue There was a misunderstanding when a credit was issued for an invoice that was generated after the customer returned their leased mobile office earlyThe customer interpreted this as a credit for a previous invoice and subtracted the amount of the credit from their balance due We will continue to work with the customer regarding questions or concerns regarding billing or any other issues

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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[redacted]

We have contacted this customer by phone and resolved the issue.
There was a misunderstanding when a credit...

was issued for an invoice that was generated after the customer returned their leased mobile office early. The customer interpreted this as a credit for a previous invoice and subtracted the amount of the credit from their balance due.
We will continue to work with the customer regarding questions or concerns regarding billing or any other issues.

Review: ModSpace Cr [redacted]

Contract Number [redacted]

Invoice Number [redacted] for$4647 & Credit Invoice [redacted] for -$1000

Payment made for $3647 with our check #[redacted] dated 9/30/2013

Persons stating they represent ModSpace are calling frequently asking contact information including email address concerning an unpaid balance on our account. They have been told to mail us an itemized statement and we would check with our outside accountants and that we do not accept billing via email. The last person that called was [redacted] who told me his phone number is ###-###-#### and gave me his address as [redacted] and his supervisor is [redacted] at [redacted].

If there is a mistake in our account, we will be glad to review a printed statement and take necessary action, but receiving calls from a phone number this is "unavailable" from an unknown person "fishing" for information is a concern. We would appreciate ModSpace reviewing these practices. If after ModSpace reviews our account and feels there is still an outstanding balance, they should mail us an itemized statement.Desired Settlement: Review billing & collection practices. Stop call us. Any business is to be handled via mail.

Business

Response:

Customer account number [redacted] and contract [redacted] has an open balance of $1,000. The representatives calling the customer are from ModSpace’s Collections Team. They are correctly representing themselves when making the telephone calls. They gave the customer the correct phone number ###-###-#### and the correct extensions. The also gave the customer the correct payment address [redacted] and the correct corporate office address of ModSpace which is [redacted].

Invoice [redacted] was originally for $5647.00. When the customer asked for the trailer to be picked up it was determined they were incorrectly billed for skirting and a hitch totaling $1,000. When these charges were removed from the system, reversal invoice [redacted] was generated for -$1,000. This left a remaining balance on invoice [redacted] of $4,647.

On 9/17 [redacted] from the local ModSpace office submitted a task ([redacted]) to the Customer Service Department requesting invoice [redacted] to be revised to remove the $1,000 charges for skirting and hitch and send the invoice to the customer. The revised invoice was mailed to the customer on 9/17 through the US Postal Service. The customer sent check #[redacted] for $3647 which was received at our lockbox in Chicago on 10/7 and was applied to invoice [redacted] leaving a balance of $1,000. This customer received a credit on the original invoice balance of $1,000, and then took an additional $1,000 credit.

We sent an invoice statement balance today to the customer by certified mail which shows the open invoice and balance of $1,000 left on their account. Contact information was included with the statement. We also contact the customer by phone to confirm mailing of the invoice. The customer said she will review the invoice as she still believes she is paid in full. We will follow up with the customer again after they receive the mailed statement.

Review: On 8/15/14 we were called and told we had Past Due Invoices. The invoices in question were from March 2014 and they were billed as credits, so that is how we processed them. We were told on 8/15/14 that there had been an "Overseas" billing error and those credits should have been debits and we need to pay them now because they were Past Due!. First of all to be told you are "Past DUE' for their billing error is crazy. To have us at a status of past due after they have done nothing to correct their error, or even notify us of a problem is not how you treat a customer. We were also told that this would affect our credit. We asked for the invoices to be re-billed correctly, and if they were legit we would pay them. Just received a notice in the mail that we are now "Severely past due and demand payment. When we are billed correctly we will pay the invoices.Desired Settlement: Re bill those "credit invoices" correctly. Remove all mention of Past Due on our account and DO NOT let this effect our credit.

Business

Response:

We have contacted this customer by phone and resolved the issue.

There was a misunderstanding when a credit was issued for an invoice that was generated after the customer returned their leased mobile office early. The customer interpreted this as a credit for a previous invoice and subtracted the amount of the credit from their balance due.