Moe's Sharp Car

Initial Business Response / [redacted] (1000, 10, 2016/02/24) */ Mrs. [redacted] Purchased a Chrysler Sebring from us and she took the Vehicle the same day. We financed her with Pan American Bank, with her brother as co-signer. She had hard time convincing him to co-sign for her after few days they agree to... come and sign the loan documents. We registered the car to her name and paid $282.00 for her registration For the time that she had the car, she was very ruff with the vehicle, and complained about her car. gut we told her that we will check it out. Next day she called and said she doesn't want the car and want her money back. We told her we will give her a portion of her down payment back, because we did her registration, her loan is completed and also she refuse to buy the contact cancellation which it would give her 48 hours to bring the car back, she had the car for weeks and used it. She didn't agree with us and said she will go to her attorney. We called her one more time for her to come and pick up her down payment that we agree to give her but again she said she take it with her mother's attorney. After that we never heard back from her. Please see attached her Registration, the Pan American Bank Check to us and the amount we had to pay back to the bank which is $200 more.

Initial Business Response /* (1000, 10, 2016/03/30) */
Mrs***
Mrs*** came to our dealership on August of to purchase a car and she only had $down paymentShe wasn't qualified for financing due to bad credit and time at her jobShe needed a car and we did her a favor and
gave her a loaner car, (nobody would have done this for her) till in she brings more money for her down payment to purchase the car she wanted, (Ford Mustang)
While she had the loaner car because she didn't have a valid Driver's License the car got impoundedWe had to pay $to put her name on the title and $for impound fee to get the vehicle out of impound
On October we gave her the Ford mustangLater she complained about her muffler we asked her to bring it in to check outOur mechanic said she ran over rock or the speed bump and damaged the muffler; we went ahead and fixed it for her at No ChargeLater she complained about the check engine, which is related to the muffler, and when we check out the car we noticed that the Oxygen Sensor is bent, Somehow she damaged the car by running over a rock or speed bumpWe again repaired her car took take care of this issue at NO Charge
As of now she hasn't paid the impound fee that we paid to get her car out and she is also behind on her payment
I hope this explains the situation and we worked with as much as possible but she is not keeping her end of the contract by making her regular payments
Initial Consumer Rebuttal /* (3000, 12, 2016/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The check engine light went on soon after I left the lot with second carI submitted the quote from repair shopCar was not nor could it pass *** He said he had it repaired yet this estimate was after supposed repairsThe first car he loaned me I was pulled over for no tags no lightI wouldn't have gotten pulled over if these were things were rightYou legally cannot sell a car with no current smog Also mechanic *** is not lic.nor certifiedI'm currently weeks behind on car payment cause I WANT MY MONEY BACK
Final Business Response /* (4000, 14, 2016/04/08) */
Cars have to be smoged in order to register them, if we didn't have the smog we couldn't register her carWe also explained why the check engine came on in our last response
if the police pull you over for any reason if you have a driver's license police will give you a fixing ticket they won't impound your carThe reason they impound her car is because she didn't have a driver's license
Also, *** fixed your car for free, what do you expect for free service
Best Regards,
Moe's Sharp Cars

Initial Business Response /* (1000, 10, 2016/02/24) */
Mrs*** Purchased a Chrysler Sebring from us and she took the Vehicle the same dayWe financed her with Pan American Bank, with her brother as co-signerShe had hard time convincing him to co-sign for her after few days they agree to
come and sign the loan documentsWe registered the car to her name and paid $for her registration
For the time that she had the car, she was very ruff with the vehicle, and complained about her cargut we told her that we will check it outNext day she called and said she doesn't want the car and want her money backWe told her we will give her a portion of her down payment back, because we did her registration, her loan is completed and also she refuse to buy the contact cancellation which it would give her hours to bring the car back, she had the car for weeks and used itShe didn't agree with us and said she will go to her attorneyWe called her one more time for her to come and pick up her down payment that we agree to give her but again she said she take it with her mother's attorneyAfter that we never heard back from her
Please see attached her Registration, the Pan American Bank Check to us and the amount we had to pay back to the bank which is $more