Moen Incorporated

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Moen offered a discount on a replacement sink however there recommended replacement does not have the same dimensions and the granite countertops would have to be modified and/or replacedThis is not a viable option and was only offered to dismiss meA far as being the second owner ,the sink is still within the warranty period and just tells me Moen does not stand behind their products.In addition Moen no longer manufactures the MoenStone products which tells me they had known problems and discontinued this product line leaving customers like me with no options and thousands of dollars in needed repairs Regards, [redacted] ***

Our records indicate we contacted the customer on 10/13/and have resolved her concern

Our product warranty would cover a like for like replacement should the faucet not be repairableWe still produce the same model faucet and models comparable to what the consumer has however since the consumer has requested to be upgraded to a different style of faucet we would offer the rebate since upgrading is not an aspect of our warranty

Our records indicate we have not received the customers email with the requested informationThe phone number we have contacted the customer on is the only number we have been givenWe have attempted to contact the customer today 11/7/at 1:45pm but was unable to reach himA voice message was left and an email was also sent requesting the pictures of the shower system for us to proceed with warranty assistance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ed was respectful, polite, apologetic, and did what was needed to help solve this problem Thank you! Regards, [redacted]

I have attempted to contact the customer on 7/24/and today 7/26/by phone but was unable to reach the customerA voice message was left on both callsI have also emailed the customer with my direct ext for her to call to discuss her concern

Revdex.com: Consumer called in and states that the complaint has been resolved Regards, [redacted]

I spoke to [redacted] this morningAfter reviewing the customer's prior contacts, he actually sent a letter in November of that stated his product was leaking but there was no phone#, receipt or pictures We mailed him a letter, and he responded on December 11, with an email but no explanation as to the issue(again, no phone # was provided) An email was sent to ask him to clarify the issue We have not received a response to that email The complaint that is currently pending includes a different model number than the picture that was provided months ago I attempted to call him today at 11:30am est and was able to leave a voice mail message for him to call me directly An email was also sent asking him to please clarify which product he is contacting us aboutWe are willing to help him, but we need more information in order to do so

10/25/E-mail response from consumer as follows: [redacted] ,The complaint has been resolvedMoen sent me a new faucetThank you for helping me The Revdex.com is wonderful[redacted]

QN #***Reaching out to consumer, willing to reimburse consumer under circumstanceswaiting for cons to submit copies of receipts for reimbursement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear bel
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] There are numerous online reports of this same manufacturing defectThis sink is years old and yes I am the second owner of the home however the fact that Moen had a known problem and will not provide any support here is unacceptableThe granite countertops are custom cut to fit this exact sinkMoen has offered others on line cash settlementsTheir offer of 10% off the purchase of another Moen product that will not fit is unacceptableSTAND BEHIND YOUR PRODUCTS MOEN. Below are two online complaints of this problemI am trying to relocate an article I read online regarding the discontinuation of this line and the problems. https://www.homeownershub.com/answers/my-moenstone-sink-just-cracked-when-i-drai...⇄
Regards,
*** ***

Our records indicate we received email on 2/15/which we called the customer and was unable to reach himThe 2nd email we received was on 2/20/regarding this complaintWe have attempted to contact the customer today 2/21/by phone but was unable to reach himWe have left him a voicemail
with a direct extension for him to call

Our records indicate that *** *** contacted us via email in November asking for a replacement part (cartridge). The cartridge was shipped the part at no charge. An email response was sent at that time. No phone number was provided in the initial email, so a
service agent was unable to call the consumer. Our records do not indicate that we have been contacted by phone, email or social media since last yearWe will attempt to contact them to troubleshoot the issue with the productThank you

TThis business has not one time tried to contact me for resolveMy cell number was listed in the complainy and my email and the company had as of today not contacted me
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

On 12/13/we spoke to *** *** and determined that his kitchen faucet is not a Moen fixtureWe provided him the contact information for his faucet manufacturer for additional assistance

e-mail response received from the
consumer as follows: From: M A Date: Wed, Nov 29, at 10:AMSubject: Re: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.To: Revdex.com ** ***, The matter has been resolved today to my satisfactionIs there any way to change the closed complaint to "customer satisfied with response"? I appreciate your help.Thank You,***

CSCC Special Services 9:AM to me Dear ***, A resolution has been agreed to The customer will receive a check in the amount of $within 2-weeks. Moen Consumer Services

Ms.*** contacted us regarding purchasing parts for her non-warranty faucets(she called and stated she was not the original owner). The Limited Lifetime Warranty only applies to the original product purchaser. She freely provided her credit card number and the parts were
ordered. She called back later to cancel the order. Our ordering system operates on a live platform. Unfortunately, cancellation requests may not be able to be processed. Ms***'s was not but we offered to email her a prepaid *** label to retrieve the parts. Once we receive the merchandise back at our warehouse, we will credit her card in fullThis was explained to her over the phoneMs*** is not the original of the property and therefore, we will not be able to extend a warranty to the products that were purchased by a previous owner. We would be happy to offer a 10% rebate if she is interested in purchasing brand new faucets at the store of her choice. This offer was also made to her. If you have any additional questions, please feel free to contact us .Best regards, Beth H.Ancillary Services1-800-321-x 8917Moen Inc

Moen products are warrantied to the original purchaser and are non transferableThe customer contacted us on 11/27/and on 2/22/and was advised as the second owner of the product it would no longer be covered under warrantyThe customer was offered a rebate towards the purchase of a Moen
replacement sink but rejected the offer

Revdex.com:
*** *** 1:AM (hours ago)to Better I would take the rebate offeredI also received a call from Moen and will call back tomorrow