Moe's Auto Sales, LLC.

ON 11/10/2012 [redacted] PURCHASED A VEHICLE FROM US FOR A TOTAL OF $3866.00. SHE PUT A VERY LOW DAWN PAYMENT OF $700.00 AND HAD A REMAINING BALANCE OF $3166.00 WITH THE PAYMENT TERMS BEING THAT SHE WOULD MAKE 1 PAYMENT OF $341.00 ON 12/8/2012 AND $200.00 MONTHLY COMMENCING ON THE 8TH OF EACH...

MONTH.  ON THE 8TH SHE MADE A PAYMENT OF $250.00 WHICH WAS NOT WHAT THE CONTRACT ENTERED INTO BY [redacted] AND MOE'S AUTO SALES STATE.  THERE AFTER MAKING PAYMENTS OF $100.00 OR $50.00 WHICH WAS NOT IN COMPLIANCE WITH THE PAYMENT SCHEDULE SIGNED UPON AT DATE OF PURCHASE.  MOE'S AUTO SALES WAIVED ALL AND EVERY LATE FEE ON 11/13/2013 [redacted] COM TO US AND SAID HER CAR WAS HAVING MECHANICAL PROBLEMS BUT DID NOT HAVE THE MONEY TO PAY FOR THE REPAIRS, [redacted], THE OWNER, AGREE TO REPAIR THE VEHICLE AND ADD THE CHARGES TO HER ACCOUNT BALANCES, SOLELY AS A COURTESY TH HELP HER.  YES [redacted] PAID OF THE VEHICLE ON 2/8/2014. AT THAT TIME IT WAS EXPLAINED TO HER THAT IT WOULD TAKE APPROXIMATELY 30 BUSINESS DAYS TO RECEIVE THE TITLE, WHICH THAT DATE IS 4/7/2014.  SINCE 2/8/2014 WE RECEIVED MANY CALLS FROM MRS MARTINEZ WITH US EXPLAINING TO HER THAT WE DIDN'T HAVE ANY CONTROL OVER WHEN THE TITLE ARRIVES. ON 4/3/14 WE RECEIVED THE TITLE AND LEFT [redacted] A PHONE MESSAGE THAT THE TITLE TO THE VEHICLE IS HERE.[redacted] OWNER PHONE NUM [redacted]

[redacted] SIGNED OUR CONTRACT ON 06/09/2015, AND PURCHASED A 1998 NISSAN MAXIMA VIN JN1CA21D7WM927802.  AFTER HAVING A "PAST DUE" BALANCE AND NO PAYMENTS WERE MADE BY [redacted] WE REPOSSESSED THAT VEHICLE ON 09/21/2015.  09/22/2015 WE SENT OUR CUSTOMER, [redacted] A...

LETTER STATING THAT IN 14 DAYS HE HAD TO PAY DOWN HIS BALANCE AND PAY ANY FEES ASSOCIATED WITH THE REPOSSESSION OF THE VEHICLE.  AGAIN WE RECEIVED NO RESPONSE BY [redacted], SO WE THEN TOOK THE APPROPRIATE STEPS TO CONTACT THE MOTOR VEHICLE COMMISSION OF TRENTON TO CHANGE THE TITLE BACK TO MOE'S AUTO SALES.  [redacted] & GROSSMAN "THE COLLECTION SPECIALISTS" WAS CONTACTED, ON 11/20/2015, BY MOE'S AUTO SALES TO COLLECT THE DEBT THAT IS OWNED TO US.  AT THIS POINT THE VEHICLE WASN'T SOLD YET, THEREFORE [redacted] IS ACCOUNTABLE FOR THE FULL BALANCE.  YESTERDAY HE CAME TO OUR OFFICE CLAIMING THAT HE ISN'T RESPONSIBLE FOR THE DEBT AND THAT [redacted] IS THE TRUE OWNER.  WE THEN TOLD [redacted] TO DO THE NECESSARY STEPS TO HAVE THE DEBT TRANSFERRED TO [redacted] WE NEED BOTH PARTIES HERE.  IN THE MEANTIME THE PROCESSES OF COLLECTING THE BALANCE WILL STAY UNDER [redacted]'S NAME UNTIL FURTHER INFORMATION IS GATHERED.   IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT US USING THE INFORMATION BELOW.  THANK YOU FOR YOUR TIME MERRY CHRISTMAS RESPECTFULLY, [redacted]OWNER

Review: A car that was to be signed over to a [redacted] was never completed. The car was then repossessed without my knowledge of missed payments. Shortly after, I received calls from a man identifying himself as a law firm attempting to collect a debt from Florida [redacted]. The man was rude and disrespectful leaving a voicemail. He threatened me saying he was going to sue and take me to court. I inquired how I was to go to court in Florida from NJ in which he replied "It was my problem." I went to Moes to attempt to settle this in which they explained to me that it was not a law firm but a collection agency. Then they expressed nothing could be done and they placed the car back on the lot for sale. I explained to them that I was going to contact the Revdex.com in which they did not respond. I attempted to explain to the collection agency the situation in which he brushed me off and said "he doesn't care."Desired Settlement: I want what ever is owed placed back on [redacted] and out of my name. I also want the collection agency to stop calling me and a complaint filed for disrespectful and ignorant behavior from the gentleman in charge of the account.

Business

Response:

[redacted] SIGNED OUR CONTRACT ON 06/09/2015, AND PURCHASED A 1998 NISSAN MAXIMA VIN JN1CA21D7WM927802. AFTER HAVING A "PAST DUE" BALANCE AND NO PAYMENTS WERE MADE BY [redacted] WE REPOSSESSED THAT VEHICLE ON 09/21/2015. 09/22/2015 WE SENT OUR CUSTOMER, [redacted] A LETTER STATING THAT IN 14 DAYS HE HAD TO PAY DOWN HIS BALANCE AND PAY ANY FEES ASSOCIATED WITH THE REPOSSESSION OF THE VEHICLE. AGAIN WE RECEIVED NO RESPONSE BY [redacted], SO WE THEN TOOK THE APPROPRIATE STEPS TO CONTACT THE MOTOR VEHICLE COMMISSION OF TRENTON TO CHANGE THE TITLE BACK TO MOE'S AUTO SALES. [redacted] & GROSSMAN "THE COLLECTION SPECIALISTS" WAS CONTACTED, ON 11/20/2015, BY MOE'S AUTO SALES TO COLLECT THE DEBT THAT IS OWNED TO US. AT THIS POINT THE VEHICLE WASN'T SOLD YET, THEREFORE [redacted] IS ACCOUNTABLE FOR THE FULL BALANCE. YESTERDAY HE CAME TO OUR OFFICE CLAIMING THAT HE ISN'T RESPONSIBLE FOR THE DEBT AND THAT [redacted] IS THE TRUE OWNER. WE THEN TOLD [redacted] TO DO THE NECESSARY STEPS TO HAVE THE DEBT TRANSFERRED TO [redacted] WE NEED BOTH PARTIES HERE. IN THE MEANTIME THE PROCESSES OF COLLECTING THE BALANCE WILL STAY UNDER [redacted]'S NAME UNTIL FURTHER INFORMATION IS GATHERED. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO CONTACT US USING THE INFORMATION BELOW. THANK YOU FOR YOUR TIME MERRY CHRISTMAS RESPECTFULLY, [redacted]OWNER

Review: My car was paid off at Moes auto sales on or about 02/25/2014 . I was told I would be notified within a week on the title and wasn't. I waited 30 days and called back to check the status since then I have received the "run around" . When I call they say I have to speak to one person ,when I call back and get that person she tells me I have to speak to the previous. We are now running on about two months of which I still have yet to receive my title and no word of when it will be in. Which leaves me wondering if the title is even legit.Desired Settlement: I just want my title. I am trying to sell the car and can't because of this holdup. If my title can't be given to me I want to be refunded the funds paid on the car along with any money I have put into the car due to all of its issues.

Business

Response:

ON 11/10/2012 [redacted] PURCHASED A VEHICLE FROM US FOR A TOTAL OF $3866.00. SHE PUT A VERY LOW DAWN PAYMENT OF $700.00 AND HAD A REMAINING BALANCE OF $3166.00 WITH THE PAYMENT TERMS BEING THAT SHE WOULD MAKE 1 PAYMENT OF $341.00 ON 12/8/2012 AND $200.00 MONTHLY COMMENCING ON THE 8TH OF EACH MONTH. ON THE 8TH SHE MADE A PAYMENT OF $250.00 WHICH WAS NOT WHAT THE CONTRACT ENTERED INTO BY [redacted] AND MOE'S AUTO SALES STATE. THERE AFTER MAKING PAYMENTS OF $100.00 OR $50.00 WHICH WAS NOT IN COMPLIANCE WITH THE PAYMENT SCHEDULE SIGNED UPON AT DATE OF PURCHASE. MOE'S AUTO SALES WAIVED ALL AND EVERY LATE FEE ON 11/13/2013 [redacted] COM TO US AND SAID HER CAR WAS HAVING MECHANICAL PROBLEMS BUT DID NOT HAVE THE MONEY TO PAY FOR THE REPAIRS, [redacted], THE OWNER, AGREE TO REPAIR THE VEHICLE AND ADD THE CHARGES TO HER ACCOUNT BALANCES, SOLELY AS A COURTESY TH HELP HER. YES [redacted] PAID OF THE VEHICLE ON 2/8/2014. AT THAT TIME IT WAS EXPLAINED TO HER THAT IT WOULD TAKE APPROXIMATELY 30 BUSINESS DAYS TO RECEIVE THE TITLE, WHICH THAT DATE IS 4/7/2014. SINCE 2/8/2014 WE RECEIVED MANY CALLS FROM MRS MARTINEZ WITH US EXPLAINING TO HER THAT WE DIDN'T HAVE ANY CONTROL OVER WHEN THE TITLE ARRIVES. ON 4/3/14 WE RECEIVED THE TITLE AND LEFT [redacted] A PHONE MESSAGE THAT THE TITLE TO THE VEHICLE IS HERE.[redacted] OWNER PHONE NUM [redacted]