Moe's Plumbing

Review: I sent a letter to the above business and a copy to the Revdex.com. I waited to see if the business would accept my payment and the business has not accepted my payment.I am currently turned over to a collection agency. I hope that you will be able to help me.Thank you, [redacted].October 8, 2014Revdex.com3075 Beacon Blvd.West Sacramento, CA 95691To Whom It May Concern: I am writing this letter in regards to Moes Plumbing. A plumbing business located at [redacted]. I believe this business is unprofessional and has very questionable business practices. My husband and I undertook a renovation to our home from October 2009 thru January 2010. The licensed contractor for this job was [redacted], license number 306230. Because to contractor is my husbands brother, he helped us by giving the bills directly to us as they came so that I could pay them gradually instead of one large payment. I paid every bill within one to two days of receiving them. In May 2012 we received a bill from Moes Plumbing for work performed during our renovation. This was two years after the original work. I explained to Moes Plumbing that the statute of limitations for billing had run out and the money for the renovation was all used. We received another bill in November of 2012. At that time I again called Moes Plumbing and explained that the statute of limitations had run out on billing for this project. I was concerned that Moes Plumbing would not leave us alone and so I paid $500. We did not receive any phone calls or bills until August 2014. At the time we received this billing I called Moes Plumbing and informed them that we would not be paying the balance of the bill because of the late billing and the several times of informing them of the statute of limitations for billing. In September 2014 a representative from Moes Plumbing came to our home after 7:00 pm. He said that we are liable for this bill and we must pay the balance of $1880. Again, I informed him of the statute of limitations for billing and that we are not liable for this balance. The representative became hostile, raised his voice, and informed us that we would hear from his lawyers. In October 2014 we received a letter from a collection agency stating we owe more money and our credit will be harmed if we do not pay. We sent a registered letter to Moes Plumbing authorizing payment for the $1880 on our credit card. We paid the balance to protect our credit, not to fulfill the debt that we do not believe we owe. As you can see this is unprofessional business behavior and I hope that by writing you other people can avoid having the same problems we did with Moes Plumbing. Moes Plumbing is a poor business and employs poor business practices. If you have any questions regarding this letter or the details within, please feel free to contact us as ###-###-####.Thank you for your time,[redacted]Desired Settlement: I would like this claim removed from collections and my credit report restored.

Business

Response:

This letter is in regards to the complaint that was submitted to you by [redacted] dated October 10, 2014.

[redacted] and [redacted] decided to add another bathroom at their house located at 3 Tioga Way in Chico, CA. [redacted]'s brother is [redacted] who was the Contractor for this job. [redacted] has been a trusted client of ours (Moe's Plumbing) for several years. [redacted] called us up to do the work for him.

We had a major install for this bathroom. We had to jack hammer the concrete and install new water lines and drain lines to the bathroom, which supplied the new tub, toilet and sink that we installed. The owners supplied their own fixtures (faucets) but we installed them. We also installed a new gas line for their fireplace.

When the job was completed we sent the invoice to [redacted]. Several months had gone by before [redacted] contacted us and stated that we needed to send the invoice to his brother [redacted] and his wife [redacted]. At that time my father was dealing with Cancer issues and more time had passed before we realized the situation.

The work was completed and the owners had no complaints about the work that was done. So we sent the bill to [redacted] & [redacted] for $2,400.00. Then 1 year later after receiving the invoice from us the [redacted]'s sent us a check for $20.00. Then 6 months later they sent us another check for $500.00. They knew about the Invoice and had no issues with the price. They just decided to pay us whatever they wanted, whenever they felt like it. Which is Wrong!! I sent out letters and invoices to them for the remainder of the outstanding invoice. With no response or phone calls from the [redacted]'s, I went and knocked on their door and asked about the balance they still owed. [redacted] was extremely rude and inconsiderate and told me that she wasn't going to pay the balance, she didn't feel like paying it.

Because of what she said to me, I turned this account over to my collection agency (Butte County Credit Bureau). They reviewed my claim and took control of it. Then they started to contact the [redacted]'s to receive payment. I then received a letter from [redacted] dated October 8, 2014 stating that she was willing to pay the balance of $1880.00 on her credit card. Our company doesn't accept credit cards. On the same day I received the letter I contacted the Butte County Credit Bureau to let them know that she is willing to pay the remaining balance. They stated that they would get in contact with her to take care of her credit card charge and close the account out. [redacted] has not yet responded to them to finalize this payment.

This complaint from [redacted] has nothing to do with the quality or professionalism of our business. We are well-established and well respected business in our community, and have been over 37 years. We treated them with respect and honesty just like we do every day with all of our customers. The fact is that she just didn't want to pay her bill.

Please let us know if there is anything else we can do.

Sincerely:

[redacted]- Moe's Plumbing

[redacted] - Moe's Plumbing

Business

Response:

This letter is in regards to the complaint that was submitted to you by Kelly Ann Carper dated October 30th, 2014.I Jason [redacted] personally mailed several copies of the invoices and explanation letters to the Carpers in the summer of 2014. They made NO ATTEMPTS to contact us to resolve the situation. They didn't want to pay us so that is why they never contacted us. They knew about the bill back in May 2012 when they mailed us a $20.00 check. Which was a joke and a slap in the face. We contacted them once we received the check and stated that they needed to pay more. Then 6 months later we received the 2nd check in November 2012 for $500.00, which was great. That was the last payment we received from them with no explanation or reason why. We again tried to contact them about making more payments, but they made no attempts to contact us.With no response from them for the invoices and letters mailed in the Summer of 2014. I personally went to their house and knocked on the door and I greeted her and introduced myself in a professional manner that I was Jason [redacted] from Moe's Plumbing and I'm here to talk about your outstanding invoice. I stated to her that we appreciated the 2 check payments that she made, but that she still owed more. I stated to her that we appreciated the 2 check payments that she made, but she still owed more. I explained to her that we appreciated the 2 check payments that she made but she still owed more. I explained to her that we understand that times are hard and the economy is poor and that people are hurting for money right now, so we were totally willing to work with them on making payments until it was paid off completely. With No Interest Charged. Moe's Plumbing has never charged interest on an invoice to any customers, ever.Mrs. Carper was extremely rude and inconsiderate towards me. I again stated that we would totally work with them on making payments, and that I didn't expect her to write me a check for the total amount right then. But then she stated to me with a snug expression on her face, that she didn't feel like paying and that they weren't going to pay the remaining amount, basically telling me to take a hike. So I responded back saying Okay then you will be receiving a call from my credit agency, and I walked away. There was No cursing or threats made towards Mrs. Carper.So then I turned this claim over to my credit agency (Butte Credit Bureau of Chico California) and they took control over it from then on. I received a certified letter in the mail on October 9th, 2014 from the Carpers. Stating that they were willing to pay the remaining balance and to charge it on their credit card. Moe's Plumbing doesn't accept credit cards, we don't have the equipment or an account with the credit card companies to be able to do that. Once I received the certified letter I immediately went to the Butte County Credit Bureau and gave them a copy of the letter with her information. The BCCB then stated to me that they accept credit card payments and that they would contact Kelly Carper to finalize the transaction.Then just 2 days ago on Wednesday November 19th, 2014 I contacted my agent (Stephanie) at the BCCB to follow up on the claim with Kelly Carper. Stephanie stated to me that they have made multiple attempts to contact Kelly Carper since October 9th, 2014 to make the authorized payment on her credit card. Kelly Carper has not responded nor contacted the BCCB. If she is so willing to make the final payment and close this account, then why hasn't she called the BCCB back and taking care of the matter?Please fill free to contact Stephanie at the Butte County Credit Bureau (310 Flume Street Chico, CA. 95828) and she will verify all this information for you. Her phone number is (530) 342-0132 at ext. #232.Again this complaint from Kelly Carper has nothing to do with the quality or professionalism of our business. we are a well-established and well respected business in our community, and have been for over 37 years. We treated them with respect and honesty just like we do every day with all of our customers. The fact is that she again just didn't want to pay her bill.Please let us know if there is anything else we can do.Sincerely,Manuel [redacted] - Moe's PlumbingJason Crotes - Moe's Plumbing

Consumer

Response:

I am rejecting this response because: November 30, 2014Revdex.com3075 Beacon Blvd.West Sacramento, CA 95691ToWhom It May Concern:We are writing this letter in rebuttal to a letter written to the Revdex.com by Moe’s Plumbing submitted onNovember 24, 2014.As has been stated in many previous letters, Moe’s Plumbing has passed the statute of limitations for billing forservices performed in the beginning of 2010. Moe’s Plumbing has been contactedwith each billing received , which includes the first billing two years afterthe services were provided. When we called Moe’s Plumbing and spoke with one oftheir representatives attempting to explain that the bill was two years old,the statue of limitations for billing had run out, and we did not have anyremaining funds from the remodel. She stated that she would pass on the messagebecause she was the only person in the office at that time. This information included the fact that thisbill was well past the statute of limitations and that we had paid all that wecould pay on a bill that we did not owe at this late date.When someone from Moe’s Plumbing didfinally contact us he presented himself at our home after 7:00pm and did notidentify himself except to say he was there to collect a debt owed. KellyCarper stated to him that the statute of limitations for billing had run outand reiterated what had been done previously such as small payments and leavingmessages at the office. After Kelly Carper stated the above, the man stated,“you owed this money and you will pay it one way or another!” With that threat,Kelly Carper said that they had paid all that they were going to pay and thematter was closed. Kelly Carper closed the door.Moe’s Plumbing has made no attempt to“work with us” as stated in their previous letter. Moe’s Plumbing has sent afew sporadic billings and has not ever attempted to contact us by phone. Theonly contact Moe’s Plumbing has made is the very confrontational visit to ourhome one evening. Butte County Credit Bureau has also notcontacted us except for monthly billings. There has been no attempt by eithercompany to contact us by telephone. Again, our complaint to the BetterBusiness Bureau deals with the professionalism of Moe’s Plumbing. Theirhandling of this bill, their lack of professionalism, and their complete lackof respect for clients and contractors is the root cause of this conflict. Weare at a loss as to what else we can do and if nothing else we would like tomake our experience publicly known so others may be able to avoid such poorservice. We pay our bills in full and on time. This is exhibited by our highcredit rating. Thank you again for your time andattention to this unsettling matter. Rogerand Kelly Carper3Tioga WayChico,CA 95928(530)864-1247