I am rejecting this response because: In regards to letter from Mogheli, the letter and information is not rightLike I told you in letter I sent you to Mogheli the chairs does not look like the book it had some wood dropped on bottom of chairs it was like white molds on them and no one told me it was like thatThey was horrible looking I spent around for them 2#So after taking chairs over to business they finally gave me credit and I needed a couch ours was getting old so we got the credit no refund cashI spent a lot more around for a couch which was on the floor and some colorPillows on back couch is crushed down and won’t stand up like an old pillow you buy its cheap and cotton so it’s hard to sit onThe cushion was there when I came back over and picked out couches to suit this couch has a good warranty on itOur furniture is great! I loved style of couch last weeks after get couch the couch started sagging and [redacted] come out late, and said nothing wrong but wouldn’t sit on chair to see how it goes downI could see sagging then took one of pillows to store and Melinda said open zipper on pillows push stuffing back upEvery time sit or someone sits on them you have to try to get them to stay upThis is every day sitting on couch! No heavy weight on them or no kidsI am 125ibs and I sit on chair, my husband is 170lbsno one is where would cause this to happen just bad material and bad padding it’s not like a new couchIt’s not good quality! The chairs I ask [redacted] why if they was so nice, still in plastic took back!? I’m stuck with a terrible looking couch looks like months old or worse every day on itThat’s not right! Send someone here to see couch everyone that seen couch says it’s terrible for a new couchFurniture is nice and takes good care of itWhy should I have spent 1300+ on couch and a little while week started to sag? I called and went to the store and showed her one of cushions on back of couch and she said open zipper on pillow and push back cotton up to corners to shove cotton around in pillow when it happens, terrible since it won’t stay up now and those cushion is getting bad when [redacted] come over I showed him the cushions also and he said, can’t fix that and wanted to put a pad in chair! Some kind! He then wanted us to bring the whole couch over to store? What am going to use till they get it or I have to pick it up we have a small car and can’t afford to have a delivery truck to pick it upNothing to sit onAre they going to pay for a rental couch until get couch back it’s not my fault, poor quality furniture! Others see it what’s happening with couch and they don’t want too! Sorry they couldn’t read my writingI typed to tell [redacted] to tell all I’m writing in the letter! But all I told them why I should pay for a couch on everyday use look terrible and sagging after weeks sitting! Cheap padding and materialChairs if in good shape then why can’t they sell chairs and never sit on? We don’t have the money to buy another couchWhy should we after weeks sagging and not good quality getting worse [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I was on the phone with my wife when she went in to Moghelis and asked for a copy of everything that I had signed that dayThey told her there was nothing signed there because it was all done electronicallyThe owner of the store was rude and yelling at her to get outWe bought a bed from them and paid all at once and the slabs broke they ordered us new o es and had an employee come out and fix the bedAgain it broke so my wife asked for them to do something about it we paid $for that bed set they told us to take the bed apart and bring it to them and they would get to it when they could my bed is still not fixed because my wife doesnt have the tools to take it apart and that was brought up when my wife was there asking about the papers he told her to write our contact info and as she was trying to write it the owner was screaming at her to get out now she kept telling him she was trying to finish writing he said if she doesnt here from him by wedOct or thurs Octthen she is responsible for getting into contact with him he was telling her he doesnt know how she lives with herself he is very rude and disrespectful and unprofessional she told him she was going to get an attorney and come backThey were suppose to give us the yellow paper when they dropped off the furniture bt never did ive been meaning to stop by and ask for it but its hard when I work out of town and as far as the contract goes I had never seen it or discussed it until my wife had the finance company email us a copy I never even knew how much my payments were goin to be
This note is response to ID# [redacted] Mrs [redacted] came to Moghelis Furniture on 9/28/using profanity while speaking with one of the workerShe was asked if she has the receipt so we could verify the date of purchase and which transaction she was referring toShe said it was under her husband's name and that he was not given a copyAll customers making a purchase at the store are given a yellow receipt and it was given to him on the day he made the purchase, before the delivery.The financing program with [redacted] is a no credit required program for customers with challenged creditThe customers are required to have a checking or savings account which allows ACH debit authorization and an incomeBanking information is asked during the online application process and it is thoroughly explained why we are asking for this informationThe payment is deducted from their checking or savings account every time the customer receives a pay check from their source of incomeOnce the application process is complete and the customer has been invoiced, the contract including the online application is printed and given to the customer to sign and they are also asked for a copy of their state issued IDThe signed documents including the store receipt are then given to the customerIt is now the customer's responsibility to keep the signed documents in a safe place.When we first started offering the no credit required financing with [redacted] , the signing of the documents were done manually and then months later they improvised and started doing the electronic signingWithout the customers receipt and the exact date of the purchase the store worker did not know whether the transaction was done before or after the method of signing was changedWe searched our files and found the signed documents and were able to verify that it was not an electronic signature but was rather a manual signatureThe signatures were done in blue ink and they clearly matched his driver's licenseThe terms and conditions are also clearly stated on the contractI will also be faxing your office a copy of the contract with the store receipt and his ID.Please feel free to contact us at [redacted] *** during our business hours of AM to PM if there is anything else we can do to help with this matter
I am rejecting this response because: In regards to letter from Mogheli, the letter and information is not rightLike I told you in letter I sent you to Mogheli the chairs does not look like the book it had some wood dropped on bottom of chairs it was like white molds on them and no one told me it was like thatThey was horrible looking I spent around for them 2#So after taking chairs over to business they finally gave me credit and I needed a couch ours was getting old so we got the credit no refund cashI spent a lot more around for a couch which was on the floor and some colorPillows on back couch is crushed down and won’t stand up like an old pillow you buy its cheap and cotton so it’s hard to sit onThe cushion was there when I came back over and picked out couches to suit this couch has a good warranty on itOur furniture is great! I loved style of couch last weeks after get couch the couch started sagging and [redacted] come out late, and said nothing wrong but wouldn’t sit on chair to see how it goes downI could see sagging then took one of pillows to store and Melinda said open zipper on pillows push stuffing back upEvery time sit or someone sits on them you have to try to get them to stay upThis is every day sitting on couch! No heavy weight on them or no kidsI am 125ibs and I sit on chair, my husband is 170lbsno one is where would cause this to happen just bad material and bad padding it’s not like a new couchIt’s not good quality! The chairs I ask [redacted] why if they was so nice, still in plastic took back!? I’m stuck with a terrible looking couch looks like months old or worse every day on itThat’s not right! Send someone here to see couch everyone that seen couch says it’s terrible for a new couchFurniture is nice and takes good care of itWhy should I have spent 1300+ on couch and a little while week started to sag? I called and went to the store and showed her one of cushions on back of couch and she said open zipper on pillow and push back cotton up to corners to shove cotton around in pillow when it happens, terrible since it won’t stay up now and those cushion is getting bad when [redacted] come over I showed him the cushions also and he said, can’t fix that and wanted to put a pad in chair! Some kind! He then wanted us to bring the whole couch over to store? What am going to use till they get it or I have to pick it up we have a small car and can’t afford to have a delivery truck to pick it upNothing to sit onAre they going to pay for a rental couch until get couch back it’s not my fault, poor quality furniture! Others see it what’s happening with couch and they don’t want too! Sorry they couldn’t read my writingI typed to tell [redacted] to tell all I’m writing in the letter! But all I told them why I should pay for a couch on everyday use look terrible and sagging after weeks sitting! Cheap padding and materialChairs if in good shape then why can’t they sell chairs and never sit on? We don’t have the money to buy another couchWhy should we after weeks sagging and not good quality getting worse [redacted]
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me I was on the phone with my wife when she went in to Moghelis and asked for a copy of everything that I had signed that dayThey told her there was nothing signed there because it was all done electronicallyThe owner of the store was rude and yelling at her to get outWe bought a bed from them and paid all at once and the slabs broke they ordered us new o es and had an employee come out and fix the bedAgain it broke so my wife asked for them to do something about it we paid $for that bed set they told us to take the bed apart and bring it to them and they would get to it when they could my bed is still not fixed because my wife doesnt have the tools to take it apart and that was brought up when my wife was there asking about the papers he told her to write our contact info and as she was trying to write it the owner was screaming at her to get out now she kept telling him she was trying to finish writing he said if she doesnt here from him by wedOct or thurs Octthen she is responsible for getting into contact with him he was telling her he doesnt know how she lives with herself he is very rude and disrespectful and unprofessional she told him she was going to get an attorney and come backThey were suppose to give us the yellow paper when they dropped off the furniture bt never did ive been meaning to stop by and ask for it but its hard when I work out of town and as far as the contract goes I had never seen it or discussed it until my wife had the finance company email us a copy I never even knew how much my payments were goin to be
This note is response to ID# [redacted] Mrs [redacted] came to Moghelis Furniture on 9/28/using profanity while speaking with one of the workerShe was asked if she has the receipt so we could verify the date of purchase and which transaction she was referring toShe said it was under her husband's name and that he was not given a copyAll customers making a purchase at the store are given a yellow receipt and it was given to him on the day he made the purchase, before the delivery.The financing program with [redacted] is a no credit required program for customers with challenged creditThe customers are required to have a checking or savings account which allows ACH debit authorization and an incomeBanking information is asked during the online application process and it is thoroughly explained why we are asking for this informationThe payment is deducted from their checking or savings account every time the customer receives a pay check from their source of incomeOnce the application process is complete and the customer has been invoiced, the contract including the online application is printed and given to the customer to sign and they are also asked for a copy of their state issued IDThe signed documents including the store receipt are then given to the customerIt is now the customer's responsibility to keep the signed documents in a safe place.When we first started offering the no credit required financing with [redacted] , the signing of the documents were done manually and then months later they improvised and started doing the electronic signingWithout the customers receipt and the exact date of the purchase the store worker did not know whether the transaction was done before or after the method of signing was changedWe searched our files and found the signed documents and were able to verify that it was not an electronic signature but was rather a manual signatureThe signatures were done in blue ink and they clearly matched his driver's licenseThe terms and conditions are also clearly stated on the contractI will also be faxing your office a copy of the contract with the store receipt and his ID.Please feel free to contact us at [redacted] *** during our business hours of AM to PM if there is anything else we can do to help with this matter