MOGL Loyalty Services Inc

Hello Ms***, Thank you for reaching out to Mogl and we sincerely apologize for your trouble
We understand your frustration and would like to handle this for you right away Mogl recently experienced a temporary issue with our payment processor that caused a payment delay for some usersWe are working hard to resolve the issue and pending payments will be issued within the next few days We value our customers highly, so as a one-time courtesy and due to our temporary payment delays, we are willing to send you a check in the mail for your March cash back earnings in the amount of $11.01, plus we will also include an Amazon gift card for the inconvenience Please let us know if this works for you and feel free to reach out to us anytime. Again, apologies for this, and thank you for being such a loyal Mogl user with over payments so far, way to go! Best, The Mogl Team

On behalf of the sales staff for Mogl, we sincerely apologize for any inconvenience this may have caused you Our sales team calls merchants nationwide, and we have thousands of happy merchants on our platform The very last thing we want to do is upset any potential clients We
have built our company on the cornerstone of treating our clients in the most professional manner possible We're sorry to hear that you feel we didn't live up to that cornerstone Please be assured that you have been removed from our call list If there is ever anything we can do to help, or if you would like some more clarity on this situation, please reach out to us directly at ***.
If you would like to talk with me directly, here is my contact information*** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My complaint against MOGL has been resolved and no action should be taken against MOGLThank you very much for your help
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This issue was taken care of on May Our payments process between the 9th and 20th of the month, and his payment was process on May or

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr*** and Revdex.com:
I am writing in response the complaint filed on 11/First, I apologize to you for the troubles you are having with Mogl and our promosAs a
company, we strive to always ensure customer satisfaction with our product and promotionIf there is ever a dispute, we try our hardest to determine the root cause, and credit the user if they are entitled.
While I have gone through your account, and the promotions, I am not able to determine the discrepancy, or the error on Mogl’s part based on the information we have on our system or what was provided from you, however, I am happy to credit your account with $($for what is owed to you and an additional bonus for your troubles).
I am sorry that you feel that our system is complicated, however, we are only able to instantly credit for purchases that are sent over to us through the major credit card providersIf we do not get the purchase information from them, we are unable to know the purchase occurredThis is why our customer service department requests proof of purchase either in form of the receipt or screenshot of the credit card statementUnfortunately, we are not able to reproduce emails that our system sends based on a transaction per privacy policies as part of our compliance, and we do not store credit card numbers on our systemHowever, when in doubt, we always side with our consumers
I encourage you to work directly with our support team, and if you do not find the support to your standard, please ask for your issue to be escalated to a manager - who is authorized to give credits outside of our transaction records
Please let me know if you have any other questions, I am always available to our users
Sincerely,
*** ***

Dear [redacted],I checked all of my transaction at [redacted] Bank and MOGL is lying; they still owe me ~$74.00 at the minimum. I will forward you...

showing how much they owe me. I still go there , however I am not using my Master Card. I checked my banking account and there was never $71.80 credited into my account. I emailed the Revdex.com my account statement and what you owe me05/11/2015[redacted]
$165.56$167.63

Dear Mr. [redacted] and Revdex.com:
I am writing in response the complaint filed on 11/17. First, I apologize to you for the troubles you are having with Mogl and our promos. As a company, we strive to always ensure customer satisfaction with our product and promotion. If there is ever a dispute, we...

try our hardest to determine the root cause, and credit the user if they are entitled. 
While I have gone through your account, and the promotions, I am not able to determine the discrepancy, or the error on Mogl’s part based on the information we have on our system or what was provided from you, however, I am happy to credit your account with $50 ($35 for what is owed to you and an additional bonus for your troubles). 
I am sorry that you feel that our system is complicated, however, we are only able to instantly credit for purchases that are sent over to us through the major credit card providers. If we do not get the purchase information from them, we are unable to know the purchase occurred. This is why our customer service department requests proof of purchase either in form of the receipt or screenshot of the credit card statement. Unfortunately, we are not able to reproduce emails that our system sends based on a transaction per privacy policies as part of our compliance, and we do not store credit card numbers on our system. However, when in doubt, we always side with our consumers.
I encourage you to work directly with our support team, and if you do not find the support to your standard, please ask for your issue to be escalated to a manager - who is authorized to give credits outside of our transaction records.
Please let me know if you have any other questions, I am always available to our users.
Sincerely,
[redacted]

On behalf of the sales staff for Mogl, we sincerely apologize for any inconvenience this may have caused you.  Our sales team calls merchants nationwide, and we have thousands of happy merchants on our platform.  The very last thing we want to do is upset any potential clients.  We...

have built our company on the cornerstone of treating our clients in the most professional manner possible.  We're sorry to hear that you feel we didn't live up to that cornerstone.  Please be assured that you have been removed from our call list.  If there is ever anything we can do to help, or if you would like some more clarity on this situation, please reach out to us directly at [redacted]. If you would like to talk with me directly, here is my contact information.[redacted]
[redacted]
[redacted]
[redacted]

Dear [redacted],I checked all of my transaction at [redacted] Bank and MOGL is lying; they still owe me ~$74.00 at the minimum. I will...

forward you showing how much they owe me. I still go there , however I am not using my Master Card. I checked my banking account and there was never $71.80 credited into my account. I emailed the Revdex.com my account statement and what you owe me05/11/2015[redacted]
$165.56$167.63

Review: Mogl owes me $35 due to its failure to honor its promotions.

1) On August 11, Mogl ran a promotion entitled "Spend More, Get More," through which it encouraged its users to spend $10, $20, or $50 at any of the merchants it listed on its website on that day. In return, the user would receive $5, $10, or $25, depending on the amount the user has spent. (Mogl benefits from this in a way that is irrelevant to this complaint.)

Mogl listed several merchants to choose from. I visited two of them, and spent $50 at each. Per Mogl's own rules, I should have been awarded $25 for each. However, Mogl denied that the merchants were listed on that day and asked me to show them proof that they were in fact listed, which Mogl knew I could not do since I do not have access to their system. After several long emails, they finally agreed to give me $25, which is half what they should have given me. I am still owed $25 from that promotion.

2) On October 21st, Mogl ran a similar promotion entitled "Spend $10, get $10," and again, although I spent the required $10 at one of the merchants listed and complied with all the rules of the promotion, Mogl is claiming that I visited the merchant 4 hours before I actually visited. But Mogl's own system sent me an email confirming my transaction was made at the correct time. Mogl is not accepting any proof of my transaction other than a hard copy of the receipt. Even its own email is not enough proof. I am still owed $10 from this transaction.

Mogl has several issues arising out of its complicated system that it uses to track users' purchases using their credit card numbers, and these issues result in the business failing to honor its promotions.Desired Settlement: I would like Mogl to pay me the $35 that I "earned" by participating in its promotions.

Business

Response:

Dear Mr. [redacted] and Revdex.com:

I am writing in response the complaint filed on 11/17. First, I apologize to you for the troubles you are having with Mogl and our promos. As a company, we strive to always ensure customer satisfaction with our product and promotion. If there is ever a dispute, we try our hardest to determine the root cause, and credit the user if they are entitled.

While I have gone through your account, and the promotions, I am not able to determine the discrepancy, or the error on Mogl’s part based on the information we have on our system or what was provided from you, however, I am happy to credit your account with $50 ($35 for what is owed to you and an additional bonus for your troubles).

I am sorry that you feel that our system is complicated, however, we are only able to instantly credit for purchases that are sent over to us through the major credit card providers. If we do not get the purchase information from them, we are unable to know the purchase occurred. This is why our customer service department requests proof of purchase either in form of the receipt or screenshot of the credit card statement. Unfortunately, we are not able to reproduce emails that our system sends based on a transaction per privacy policies as part of our compliance, and we do not store credit card numbers on our system. However, when in doubt, we always side with our consumers.

I encourage you to work directly with our support team, and if you do not find the support to your standard, please ask for your issue to be escalated to a manager - who is authorized to give credits outside of our transaction records.

Please let me know if you have any other questions, I am always available to our users.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I have been receiving emails from Mogl.com for the last 2 months now and on numerous occasions I have followed and completed the required criteria to "unsubscribe" myself from their junkmail service. I continue to this day to get emails from them and don't see a way to cease this spam campaign.Desired Settlement: I would like to be unsubscribed from MOGL.com's emails

Business

Response:

Hi,

Review: Since signing a contract in June 24th 2012 with [redacted] - we have never received any marketing materials, log in information for online support or access to information. After 5 months, we requested cancellation of the contract. Subsequently, Dec 11, 2012, our account was charged a fee - with no accounting or justification. We repeatedly called and emailed our representative with no response but the charges did not appear the following month.On April 11, 2013 - the charges began again only this time every two weeks. We repeatedly called and requested cancellation and a refund with no response.In September - I spoke to a supervisor at the San Diego main office and received apologies for the lack of follow through and was told that several representatives who were assigned to us over time were " no longer with the company." The conversation was ammicable and [redacted] tried to talk me into giving the program another try - I clearly refused and requested that the service be cancelled and fees refunded - I followed up with an email outlining the charges that had been made to my account and requested cancellation.In October, I received statistics from the previous month and how the program was supposed to have been benefitting my company. No one ever provided any written confirmation of cancellation.Jan 2, 2014 - I received an email from the newly assigned area rep stating that [redacted] had forwarded my emails to her. She was the first to state that I needed a cancellation form signed - but did not provide any attached form. I updated the charges that continued to be charged to my account and agreed to meet with her. The meeting is pending.Desired Settlement: A written confirmation of cancellation of the contract and refund for charges from Dec 11, 2012 through Dec 27, 2013 totalling $375.52 and any subsequent charges made in the future.

Business

Response:

Our termination policy requires a 30 day written notice with signing of a cancellation form. The original enrollment agreement specifies the need to provide notice to [redacted] in writing to stop transaction tracking.

Contract for [redacted] which was signed by [redacted], provided the e-mail address [redacted] to which invoices were sent from our accounting department. [redacted] did not respond or reach out to our accounting department to dispute the invoices even after they continued to be invoiced following the period in which they state they cancelled.

[redacted] did sign a termination form with us dated 1/9/14 that clearly outlines our termination policy as well as agreement that [redacted] will be responsible for charges until the account is removed at the end of the month. They did not request a refund from our rep at that time.

Regarding services rendered, the agreement guarantees transaction tracking and customer reward services only. Additional marketing services are reliant on in-person meetings with the account manager of which our reps made several attempts prior to cancellation to set up meetings with [redacted]. Therefore, services as outlined on the enrollment agreement were carried out pursuant to that agreement.

We greatly value our restaurant partners and our reputation in the restaurant community. In January when accounting was notified that the business owner thought he had cancelled with us, we cut the transaction tracking immediately as good faith and have written off any further charges for the month of January. No refund is due on this account as we received written notice on 1/9/14 after their final charge.

Please contact us if additional documentation such as contract agreement, termination form, or email communications is needed.

Thanks,