Sign in

MOGO Financial (Alberta) Inc

Sharing is caring! Have something to share about MOGO Financial (Alberta) Inc? Use RevDex to write a review
Reviews MOGO Financial (Alberta) Inc

MOGO Financial (Alberta) Inc Reviews (2)

Initial Business Response /* (1000, 5, 2015/09/01) */
We have updated your file to indicate that you would like all communication in writingWe are more than happy to set up a payment plan for youWe have a day money back guarantee and stand behind itPlease contact our Loyalty team who will
take care of you and provide all the information you need and ensure we resolve this to your satisfactionYou can reach them at *** Extension ***As soon as you hear the automated message you can enter the extension number
Initial Consumer Rebuttal /* (2000, 7, 2015/09/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is satisfactory for the time being
Final Business Response /* (4000, 14, 2015/09/29) */
Unfortunately there was some miscommunication with customer regarding future paymentsThe customer sent us an email mentioning EFT payments which a CSR incorrectly interpreted as Mogo debiting her bank accountThe customer in fact meant that she would be sending those payments herselfAs a result and in addition to previous amounts we have written off we are now writing off the remaining balance of $on her account and reimbursing her $for the EFT payment we debited from her accountWe trust this will resolve the situation to her satisfaction but if she has any other questions she can contact our Loyalty Team at ***
Final Consumer Response /* (2000, 16, 2015/09/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I would have preferred a refund in full for the stress this has caused me this is sufficient

Thank you for the opportunity to address your concerns. We have reviewed your account and it appears that there has been some miscommunication and we wish to apologize for any inconvenience this may have caused you. Our records indicate that you contacted us on January 21 and February 13th 2017 but...

we do not have any record of any contact with you on the dates you provided in your complaint. We have listened to the call recording from January 21, 2017 where you inquired about the Level Up offer you received. At that time you were informed that you had to repay the principal balance of your existing products in order to be eligible for the higher amount offered to you. During this call all Mogo products that you had were reviewed with you and no issues were brought to our attention by you. We also have a note on file from the February 13th call where you express concern about your payments but indicated you would be repaying the loan in full. We do back our products with a 100 day guarantee and although 100 days has passed since you obtained the products we would be more than happy to honour that guarantee. We want the opportunity to address your concerns and review your products with you and we have a customer experience team whose job is to ensure our customers are happy. All we ask is that you contact our customer experience team directly and we are confident we can resolve this situation to your satisfaction. You can contact them by email at [redacted] or by phone at 1-800-[redacted] extension [redacted].

Check fields!

Write a review of MOGO Financial (Alberta) Inc

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

MOGO Financial (Alberta) Inc Rating

Overall satisfaction rating

Address: Mailing Address on File, Edmonton, Alberta, Canada, T5N 1R7

Phone:

Show more...

Web:

www.fatmatravel.com

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with MOGO Financial (Alberta) Inc, but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for MOGO Financial (Alberta) Inc

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated