Thank you for the opportunity to address your concernsWe have reviewed your account and it appears that there has been some miscommunication and we wish to apologize for any inconvenience this may have caused youOur records indicate that you contacted us on January and February 13th but we do not have any record of any contact with you on the dates you provided in your complaintWe have listened to the call recording from January 21, where you inquired about the Level Up offer you receivedAt that time you were informed that you had to repay the principal balance of your existing products in order to be eligible for the higher amount offered to youDuring this call all Mogo products that you had were reviewed with you and no issues were brought to our attention by youWe also have a note on file from the February 13th call where you express concern about your payments but indicated you would be repaying the loan in fullWe do back our products with a day guarantee and although days has passed since you obtained the products we would be more than happy to honour that guaranteeWe want the opportunity to address your concerns and review your products with you and we have a customer experience team whose job is to ensure our customers are happyAll we ask is that you contact our customer experience team directly and we are confident we can resolve this situation to your satisfactionYou can contact them by email at [redacted] or by phone at 1-800- [redacted] extension ***
Thank you for the opportunity to address your concernsWe have reviewed your account and it appears that there has been some miscommunication and we wish to apologize for any inconvenience this may have caused youOur records indicate that you contacted us on January and February 13th but we do not have any record of any contact with you on the dates you provided in your complaintWe have listened to the call recording from January 21, where you inquired about the Level Up offer you receivedAt that time you were informed that you had to repay the principal balance of your existing products in order to be eligible for the higher amount offered to youDuring this call all Mogo products that you had were reviewed with you and no issues were brought to our attention by youWe also have a note on file from the February 13th call where you express concern about your payments but indicated you would be repaying the loan in fullWe do back our products with a day guarantee and although days has passed since you obtained the products we would be more than happy to honour that guaranteeWe want the opportunity to address your concerns and review your products with you and we have a customer experience team whose job is to ensure our customers are happyAll we ask is that you contact our customer experience team directly and we are confident we can resolve this situation to your satisfactionYou can contact them by email at [redacted] or by phone at 1-800- [redacted] extension ***