Upon notification of this complaint, we had Carfax do research and find the "Total Loss" record on the report to have been an errorWe notified the consumer, and have also worked to buy this vehicle back for more than the fair market value, as a gesture of goodwillWe would not have represented the vehicle in any way other than what was known to us, and have rectified the situation, although nothing wrong was ever done on our partCustomer service during and after the sale is important at Koeppel
[redacted] has been coming to Koeppel Nissan since Dec [redacted] 2014, This is a commercial vehicle that is use as a TaxiHe puts on over miles a year He complain about a judder in the transmission on Feb [redacted] with miles , there we no fault code in there system to show a faulty transmission He came back on the following day Mar **, APR *, APR 25, May **, Jun [redacted] all for oil change and no complain about his transmission On Jul [redacted] He came back with miles stating that there is a judder in the transmission we check and fine fault code P17Fand P17fi As per Nissan bulletin [redacted] CVT transmission would need to be replacedNissan NA has a power trans warranty for years or miles whichever comes first Koeppel is willing to help with the replacement of his transmission at a lower rate to help customer
Thank you for expressing your concerns and allowing us an opportunity to resolve the situationThe original repair order for the vehicle is attached, showing the work we did before we placed the car for saleAfter purchase, the customer expressed a few concerns, which we addressed, as evidenced by the second repair order attachedThe tires have more than enough tread depth to pass inspection and be placed on a pre-owned vehicle for saleThey have some uneven wear, creating a slight noise at highway speedsWe will work with the price of new tires with the consumer, if he would prefer new onesWe checked the muffler and idle last week, and no problems were found at that timeWe have reached out to the customer, and he will be coming Saturday May [redacted] in order for us to assess the vehicle with the customer and a mechanic to be sure everything is the way it should be on this pre-owned Infiniti
While we are able to take the customer's Versa in on trade, payoff the balance owed, use only the warranty cancellation as a down payment, include Gap insurance and maintain the same monthly payment for the customer on a new Sentra SR using 0% for months, the amount owed will be moreThe reason for the difference is because she has been using her Versa for the last months, and we are taking it on trade as a pre-owned vehicle, and then selling her a Sentra, which is a significantly more expensive vehicleThe MSRP on the new Sentra SR is 20970, and the Versa she purchased back in March had a MSRPWe used a trade value of $(well over the actual trade value, due to the fact that she is a previous customer with an issue that we are trying to accommodate) while she owes on the car (including the extended service contract which we are cancelling in the amount of $2300)Plus we offered a significant discount on the new vehicleI have attached a buyer's order, breaking down the new deal for referenceThe Sentra currently has 0% for months for qualified buyers through January ***, The Versa that she purchased back in March had 0% financing available for months, not the months that the loan was for, which is why there wasn't 0% on that original loan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It took over months for Koeppel to respond to this complaint and it just shows their lack of business acumen and poor customer serviceThey finally corrected the issue and increased the discount that was initially offered in OctoberThe statement of the age of my vehicle being the reason for my issues doesn't address the multiple visits or why they didn't ensure that there were no leaks prior to returning the car to my possessionIt is shoddy work and poor customer service on the part of the Koeppel service departmentI WILL NOT return to a Koeppel dealership for service or to purchase a new vehicle and I will make sure that tell friends/family to avoid them as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
we reviewed the customers options with her yesterday, explaining that 0% financing was available for only months on the vehicle that she purchased at the time of purchaseAt a month term, which is what she went with, there was not 0% availableWe have processed the cancellation of an extended warranty that she had purchased, and reviewed options to get her into a newer car, higher model, with 0% financing for months, at the same monthly payments, which she respectfully declinedWe believe the situation to be rectified at this time, but if anything further is needed, we will gladly comply
RevDex.com: We are glad to report that Joe Clem the Sales manager @ Koeppel had worked ardently with us to get the matter rectified. He & Nelson, the used car manager went above & beyond the call of duty by buying back the car from us for what the book value would have been if the car had not been in an accident, they even gave a bit of an increment off the residual amount, and apologized in many occasions for the inconvenience. That's what we call personalized customer service, those circumstances could arise from time to time, that's what one does after the fact to make right that counts. We are happy of the outcome. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, hope to get the check from Kopell sometime soon as wellThanks again Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The dealer General Manager resolve the problem his name Nelson O***
Sincerely,
*** ***
To Whom it May Concern, Thank you for your attention to this matterWe had *** *** visit us at the dealership and have resolved this matterHis refunds are being sent out todayThank You, Charles F*General ManagerKoeppel Auto Group
I investigated the complaint for John Holliday-Stewart with my service manager. The vehicle was brought to our service department to investigate a leak. We obviously diagnosed the vehicle and made the appropriate repairs in the hopes of solving the leak. Johns vehicle is a 20065 Nissan Altima...
with over 160,000 mile on it. I'm sure we could have advised him to do thousands of dollars of work upfront but obviously tried to diagnose the problem in steps. I'm sympathetic towards the situation and understand that it can be frustrating to have to bring the vehicle back multiple times but on a vehicle of this age and mileage its can be extremely difficult to diagnose the problem in one visit without replacing everything the first time. Also there were prior repairs don't to the vehicle by another shop that were either incorrect or substandard. We would at this time be unwilling to meet Johns request of a refund and cannot guarantee his vehicle will have no further problems.I have instructed my sales department to stop calling him about a vehicle upgrade. His repair bills and vehicle age prompted us to offer him a replacement vehicle.
[redacted], Thank you for bringing this matter to our attention. We are more than happy to refund the requested $500. Please email me at [redacted] and all I need is the VIN number on your vehicle. I will then let you know when a check will be mailed out. If you have any other...
questions please call me at ###-###-#### Sincerely, Charles F[redacted]Operations Director
we reviewed the customers options with her yesterday, explaining that 0% financing was available for only 36 months on the vehicle that she purchased at the time of purchase. At a 72 month term, which is what she went with, there was not 0% available. We have processed the cancellation of an...
extended warranty that she had purchased, and reviewed options to get her into a newer car, higher model, with 0% financing for 72 months, at the same monthly payments, which she respectfully declined. We believe the situation to be rectified at this time, but if anything further is needed, we will gladly comply.
[redacted] has been coming to Koeppel Nissan since Dec ** 2014, This is a commercial
vehicle that is use as a Taxi. He puts on over 55441 miles a year.
He complain
about a judder in the transmission on Feb ** 2015 with 53428 miles , there we
no fault code in there system to show a faulty...
transmission .
He came
back on the following day Mar **, APR *, APR 25, May **, Jun ** all for oil change
and no complain about his transmission.
On Jul **
2015 He came back with 76110 miles stating that there is a judder in the transmission
we check and fine fault code P17F0 and P17fi .
As per
Nissan bulletin [redacted] CVT transmission would need to be replaced. Nissan NA
has a power trans warranty for 5 years or 60000 miles whichever comes first.
Koeppel is
willing to help with the replacement of his transmission at a lower rate to
help customer.
Thank you for expressing your concerns and allowing us an opportunity to resolve the situation. The original repair order for the vehicle is attached, showing the work we did before we placed the car for sale. After purchase, the customer expressed a few concerns, which we addressed, as evidenced...
by the second repair order attached. The tires have more than enough tread depth to pass inspection and be placed on a pre-owned vehicle for sale. They have some uneven wear, creating a slight noise at highway speeds. We will work with the price of new tires with the consumer, if he would prefer new ones. We checked the muffler and idle last week, and no problems were found at that time. We have reached out to the customer, and he will be coming Saturday May ** in order for us to assess the vehicle with the customer and a mechanic to be sure everything is the way it should be on this pre-owned Infiniti.
While we are able to take the customer's Versa in on trade, payoff the balance owed, use only the warranty cancellation as a down payment, include Gap insurance and maintain the same monthly payment for the customer on a new 2015 Sentra SR using 0% for 72 months, the amount owed will be more. The...
reason for the difference is because she has been using her Versa for the last 9 months, and we are taking it on trade as a pre-owned vehicle, and then selling her a Sentra, which is a significantly more expensive vehicle. The MSRP on the new Sentra SR is 20970, and the Versa she purchased back in March had a 16710 MSRP. We used a trade value of $11500 (well over the actual trade value, due to the fact that she is a previous customer with an issue that we are trying to accommodate) while she owes 21239 on the car (including the extended service contract which we are cancelling in the amount of $2300). Plus we offered a significant discount on the new vehicle. I have attached a buyer's order, breaking down the new deal for reference. The Sentra currently has 0% for 72 months for qualified buyers through January [redacted], 2016 The Versa that she purchased back in March had 0% financing available for 36 months, not the 72 months that the loan was for, which is why there wasn't 0% on that original loan.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It took over 4 months for Koeppel to respond to this complaint and it just shows their lack of business acumen and poor customer service. They finally corrected the issue and increased the discount that was initially offered in October. The statement of the age of my vehicle being the reason for my issues doesn't address the multiple visits or why they didn't ensure that there were no leaks prior to returning the car to my possession. It is shoddy work and poor customer service on the part of the Koeppel service department. I WILL NOT return to a Koeppel dealership for service or to purchase a new vehicle and I will make sure that tell friends/family to avoid them as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon notification of this complaint, we had Carfax do research and find the "Total Loss" record on the report to have been an error. We notified the consumer, and have also worked to buy this vehicle back for more than the fair market value, as a gesture of goodwill. We would not have represented...
the vehicle in any way other than what was known to us, and have rectified the situation, although nothing wrong was ever done on our part. Customer service during and after the sale is important at Koeppel.
Latasha Bryant made multiple visits to the service department in regards to her backup camera. The vehicle was in fact involved in an accident and was repaired. We showed [redacted] multiple brand new vehicles with the same backup cameras and the alignment was the same as on her vehicle. Nothing...
Revdex.com:
We are glad to report that Joe Clem the Sales manager @ Koeppel had worked ardently with us to get the matter rectified. He & Nelson, the used car manager went above & beyond the call of duty by buying back the car from us for what the book value would have been if the car had not been in an accident, they even gave a bit of an increment off the residual amount, and apologized in many occasions for the inconvenience. That's what we call personalized customer service, those circumstances could arise from time to time, that's what one does after the fact to make right that counts. We are happy of the outcome.
Sincerely,
[redacted]
Upon notification of this complaint, we had Carfax do research and find the "Total Loss" record on the report to have been an errorWe notified the consumer, and have also worked to buy this vehicle back for more than the fair market value, as a gesture of goodwillWe would not have represented the vehicle in any way other than what was known to us, and have rectified the situation, although nothing wrong was ever done on our partCustomer service during and after the sale is important at Koeppel
[redacted] has been coming to Koeppel Nissan since Dec [redacted] 2014, This is a commercial vehicle that is use as a TaxiHe puts on over miles a year He complain about a judder in the transmission on Feb [redacted] with miles , there we no fault code in there system to show a faulty transmission He came back on the following day Mar **, APR *, APR 25, May **, Jun [redacted] all for oil change and no complain about his transmission On Jul [redacted] He came back with miles stating that there is a judder in the transmission we check and fine fault code P17Fand P17fi As per Nissan bulletin [redacted] CVT transmission would need to be replacedNissan NA has a power trans warranty for years or miles whichever comes first Koeppel is willing to help with the replacement of his transmission at a lower rate to help customer
Thank you for expressing your concerns and allowing us an opportunity to resolve the situationThe original repair order for the vehicle is attached, showing the work we did before we placed the car for saleAfter purchase, the customer expressed a few concerns, which we addressed, as evidenced by the second repair order attachedThe tires have more than enough tread depth to pass inspection and be placed on a pre-owned vehicle for saleThey have some uneven wear, creating a slight noise at highway speedsWe will work with the price of new tires with the consumer, if he would prefer new onesWe checked the muffler and idle last week, and no problems were found at that timeWe have reached out to the customer, and he will be coming Saturday May [redacted] in order for us to assess the vehicle with the customer and a mechanic to be sure everything is the way it should be on this pre-owned Infiniti
While we are able to take the customer's Versa in on trade, payoff the balance owed, use only the warranty cancellation as a down payment, include Gap insurance and maintain the same monthly payment for the customer on a new Sentra SR using 0% for months, the amount owed will be moreThe reason for the difference is because she has been using her Versa for the last months, and we are taking it on trade as a pre-owned vehicle, and then selling her a Sentra, which is a significantly more expensive vehicleThe MSRP on the new Sentra SR is 20970, and the Versa she purchased back in March had a MSRPWe used a trade value of $(well over the actual trade value, due to the fact that she is a previous customer with an issue that we are trying to accommodate) while she owes on the car (including the extended service contract which we are cancelling in the amount of $2300)Plus we offered a significant discount on the new vehicleI have attached a buyer's order, breaking down the new deal for referenceThe Sentra currently has 0% for months for qualified buyers through January ***, The Versa that she purchased back in March had 0% financing available for months, not the months that the loan was for, which is why there wasn't 0% on that original loan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It took over months for Koeppel to respond to this complaint and it just shows their lack of business acumen and poor customer serviceThey finally corrected the issue and increased the discount that was initially offered in OctoberThe statement of the age of my vehicle being the reason for my issues doesn't address the multiple visits or why they didn't ensure that there were no leaks prior to returning the car to my possessionIt is shoddy work and poor customer service on the part of the Koeppel service departmentI WILL NOT return to a Koeppel dealership for service or to purchase a new vehicle and I will make sure that tell friends/family to avoid them as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
we reviewed the customers options with her yesterday, explaining that 0% financing was available for only months on the vehicle that she purchased at the time of purchaseAt a month term, which is what she went with, there was not 0% availableWe have processed the cancellation of an extended warranty that she had purchased, and reviewed options to get her into a newer car, higher model, with 0% financing for months, at the same monthly payments, which she respectfully declinedWe believe the situation to be rectified at this time, but if anything further is needed, we will gladly comply
RevDex.com: We are glad to report that Joe Clem the Sales manager @ Koeppel had worked ardently with us to get the matter rectified. He & Nelson, the used car manager went above & beyond the call of duty by buying back the car from us for what the book value would have been if the car had not been in an accident, they even gave a bit of an increment off the residual amount, and apologized in many occasions for the inconvenience. That's what we call personalized customer service, those circumstances could arise from time to time, that's what one does after the fact to make right that counts. We are happy of the outcome. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, hope to get the check from Kopell sometime soon as wellThanks again Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.The dealer General Manager resolve the problem his name Nelson O***
Sincerely,
*** ***
To Whom it May Concern, Thank you for your attention to this matterWe had *** *** visit us at the dealership and have resolved this matterHis refunds are being sent out todayThank You, Charles F
*General ManagerKoeppel Auto Group
I investigated the complaint for John Holliday-Stewart with my service manager. The vehicle was brought to our service department to investigate a leak. We obviously diagnosed the vehicle and made the appropriate repairs in the hopes of solving the leak. Johns vehicle is a 20065 Nissan Altima...
with over 160,000 mile on it. I'm sure we could have advised him to do thousands of dollars of work upfront but obviously tried to diagnose the problem in steps. I'm sympathetic towards the situation and understand that it can be frustrating to have to bring the vehicle back multiple times but on a vehicle of this age and mileage its can be extremely difficult to diagnose the problem in one visit without replacing everything the first time. Also there were prior repairs don't to the vehicle by another shop that were either incorrect or substandard. We would at this time be unwilling to meet Johns request of a refund and cannot guarantee his vehicle will have no further problems.I have instructed my sales department to stop calling him about a vehicle upgrade. His repair bills and vehicle age prompted us to offer him a replacement vehicle.
[redacted], Thank you for bringing this matter to our attention. We are more than happy to refund the requested $500. Please email me at [redacted] and all I need is the VIN number on your vehicle. I will then let you know when a check will be mailed out. If you have any other...
questions please call me at ###-###-#### Sincerely, Charles F[redacted]Operations Director
we reviewed the customers options with her yesterday, explaining that 0% financing was available for only 36 months on the vehicle that she purchased at the time of purchase. At a 72 month term, which is what she went with, there was not 0% available. We have processed the cancellation of an...
extended warranty that she had purchased, and reviewed options to get her into a newer car, higher model, with 0% financing for 72 months, at the same monthly payments, which she respectfully declined. We believe the situation to be rectified at this time, but if anything further is needed, we will gladly comply.
[redacted] has been coming to Koeppel Nissan since Dec ** 2014, This is a commercial
vehicle that is use as a Taxi. He puts on over 55441 miles a year.
He complain
about a judder in the transmission on Feb ** 2015 with 53428 miles , there we
no fault code in there system to show a faulty...
transmission .
He came
back on the following day Mar **, APR *, APR 25, May **, Jun ** all for oil change
and no complain about his transmission.
On Jul **
2015 He came back with 76110 miles stating that there is a judder in the transmission
we check and fine fault code P17F0 and P17fi .
As per
Nissan bulletin [redacted] CVT transmission would need to be replaced. Nissan NA
has a power trans warranty for 5 years or 60000 miles whichever comes first.
Koeppel is
willing to help with the replacement of his transmission at a lower rate to
help customer.
Thank you for expressing your concerns and allowing us an opportunity to resolve the situation. The original repair order for the vehicle is attached, showing the work we did before we placed the car for sale. After purchase, the customer expressed a few concerns, which we addressed, as evidenced...
by the second repair order attached. The tires have more than enough tread depth to pass inspection and be placed on a pre-owned vehicle for sale. They have some uneven wear, creating a slight noise at highway speeds. We will work with the price of new tires with the consumer, if he would prefer new ones. We checked the muffler and idle last week, and no problems were found at that time. We have reached out to the customer, and he will be coming Saturday May ** in order for us to assess the vehicle with the customer and a mechanic to be sure everything is the way it should be on this pre-owned Infiniti.
While we are able to take the customer's Versa in on trade, payoff the balance owed, use only the warranty cancellation as a down payment, include Gap insurance and maintain the same monthly payment for the customer on a new 2015 Sentra SR using 0% for 72 months, the amount owed will be more. The...
reason for the difference is because she has been using her Versa for the last 9 months, and we are taking it on trade as a pre-owned vehicle, and then selling her a Sentra, which is a significantly more expensive vehicle. The MSRP on the new Sentra SR is 20970, and the Versa she purchased back in March had a 16710 MSRP. We used a trade value of $11500 (well over the actual trade value, due to the fact that she is a previous customer with an issue that we are trying to accommodate) while she owes 21239 on the car (including the extended service contract which we are cancelling in the amount of $2300). Plus we offered a significant discount on the new vehicle. I have attached a buyer's order, breaking down the new deal for reference. The Sentra currently has 0% for 72 months for qualified buyers through January [redacted], 2016 The Versa that she purchased back in March had 0% financing available for 36 months, not the 72 months that the loan was for, which is why there wasn't 0% on that original loan.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It took over 4 months for Koeppel to respond to this complaint and it just shows their lack of business acumen and poor customer service. They finally corrected the issue and increased the discount that was initially offered in October. The statement of the age of my vehicle being the reason for my issues doesn't address the multiple visits or why they didn't ensure that there were no leaks prior to returning the car to my possession. It is shoddy work and poor customer service on the part of the Koeppel service department. I WILL NOT return to a Koeppel dealership for service or to purchase a new vehicle and I will make sure that tell friends/family to avoid them as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Upon notification of this complaint, we had Carfax do research and find the "Total Loss" record on the report to have been an error. We notified the consumer, and have also worked to buy this vehicle back for more than the fair market value, as a gesture of goodwill. We would not have represented...
the vehicle in any way other than what was known to us, and have rectified the situation, although nothing wrong was ever done on our part. Customer service during and after the sale is important at Koeppel.
Latasha Bryant made multiple visits to the service department in regards to her backup camera. The vehicle was in fact involved in an accident and was repaired. We showed [redacted] multiple brand new vehicles with the same backup cameras and the alignment was the same as on her vehicle. Nothing...
more we could do.
Revdex.com:
We are glad to report that Joe Clem the Sales manager @ Koeppel had worked ardently with us to get the matter rectified. He & Nelson, the used car manager went above & beyond the call of duty by buying back the car from us for what the book value would have been if the car had not been in an accident, they even gave a bit of an increment off the residual amount, and apologized in many occasions for the inconvenience. That's what we call personalized customer service, those circumstances could arise from time to time, that's what one does after the fact to make right that counts. We are happy of the outcome.
Sincerely,
[redacted]