reason they cant find it is because I finally was able to email in an someone got back an finally closed it outi got tired of it and ill never ever use the site again Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
To Whom It May Concern, We have received and reviewed the complaint ID [redacted] .According to our records, it indicates that the customer had already been billed the $charge on 2017-07-at 16:12:EST, prior to their cancellation request made on 2017-07-2616:29:EST.To settle this complaint, we've issued a refund on the $charge.Please allow 7-business days for the refund to appear on your credit card/bank account.We have provided the transaction details below (please print/save this for your records): [redacted] Limited Trial Membership SALE [redacted] [redacted] 1D [redacted] 2017-07-16:12: APPROVED [redacted] REFUND - 2017-07-17:24: APPROVED Please let us know if there's anything else Thank you,***
Our ski season was only able to operate a couple days due to a lack of snowAs soon as our Board of Directors decided to close down for the season we notified all of our customersAn email was sent to all students providing options for their refund and advising on how to communicate their decision of the three choices we offered Our first email went out on April 1, advising everyone that they could donate their money to our Non-profit organization, apply the credit to next season or receive a refundOur email instructed everyone to please reply with their choiceTwo days later it was brought to our attention that the email was sent from a “no-reply” emailWe immediately sent out a follemail apologizing for the confusion and inconvenienceWe asked that everyone please send their responses to [email protected] In mid-May another email went out advising people that we were diligently working through the few thousand emails and that if they had not yet responded to please do soOn June first a final email was sent stating that all refunds had been processed and that if they had not received theirs then they had until June 15th to let us knowOn June 16th the office was shut down for the season Once we re-opened in September people who missed the deadline to receive a refund were offered to use their funds as a credit on group lessons or private lessonsMost were happy to choose one of these optionsSome, on the other hand, have demanded their money backAll companies have refund policies which include cut off dates to which they can receive money backCommunications were sent numerous timesThere was ample opportunity to get the situation resolved before we closed down At this point the option to use the credit towards lessons still standsFunds can be transferred to the 2016/seasonWe do not want unhappy customers, but we also need to follow our policies and be consistent for all of our customers
After some digging I am not able to locate an account with the customers listed name, email address or the name of the customer listed after 'Dear'I will either need him to provide the correct name the account is listed under, correct email address it is linked to or his account user
name. Thank You. Best Regards,
To Whom It May Concern, Thank you for contacting us The customer’s complaint as well as his account on Hookup.com has been reviewedThe process the customer would have taken to subscribe for a membership on our site, was signup for a free account with an email address and then upgraded
his membership by providing his credit card information and opted in for a 3day trial for $The customer should be very well aware of the billing information as it states clearly, membership renews automatically at $every days until canceled on the billing page where the customer provided his credit card information and the information was also included in the transaction confirmation that was sent to the customer’s email addressHowever, we are settling this account by refunding the $charge as requested, disabling the account, and adding the customer’s information to our blacklist to prevent the customer from signing for any our sites.The customer can expect the refund to reflect on his credit card account within 7-business days. Regards,*** Tell us why here
reason they cant find it is because I finally was able to email in an someone got back an finally closed it out. I got tired of it and ill never ever use the site again.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We're sorry the customer was unsatisfied with the service. We have refunded the charges to the customer. Upon signup, the customer agreed to the terms and conditions which explains the site activity to which he refers. A copy of these terms and conditions can be found her:...
The customer subscribed for a membership back in January 2016 for a month and was unsatisfied with the site. However, after being unsatisfied with the site, customer returned to the site and resubscribed for another membership on May 8,2016. A refund was issued on 05/12/2016 for $29.95 to settle...
this complaint. The customer's account has also been canceled and confirmation was sent to the customer [redacted] The customer can expect to see his refund within 7-10 business days.
Our 2015 ski season was only able to operate a couple days due to a lack of snow. As soon as our Board of Directors decided to close down for the season we notified all of our customers. An email was sent to all students providing options for their refund and advising on how to communicate their...
decision of the three choices we offered.
Our first email went out on April 1, 2015 advising everyone that they could donate their money to our Non-profit organization, apply the credit to next season or receive a refund. Our email instructed everyone to please reply with their choice. Two days later it was brought to our attention that the email was sent from a “no-reply” email. We immediately sent out a follow-up email apologizing for the confusion and inconvenience. We asked that everyone please send their responses to [email protected].
In mid-May another email went out advising people that we were diligently working through the few thousand emails and that if they had not yet responded to please do so. On June first a final email was sent stating that all refunds had been processed and that if they had not received theirs then they had until June 15th to let us know. On June 16th the office was shut down for the season.
Once we re-opened in September people who missed the deadline to receive a refund were offered to use their funds as a credit on group lessons or private lessons. Most were happy to choose one of these options. Some, on the other hand, have demanded their money back. All companies have refund policies which include cut off dates to which they can receive money back. Communications were sent numerous times. There was ample opportunity to get the situation resolved before we closed down.
At this point the option to use the credit towards lessons still stands. Funds can be transferred to the 2016/2017 season. We do not want unhappy customers, but we also need to follow our policies and be consistent for all of our customers.
To Whom It May Concern, We have received and reviewed the complaint ID [redacted].According to our records, it indicates that the customer had already been billed the $39.95 charge on 2017-07-26 at 16:12:32 EST, prior to their cancellation request made on 2017-07-2616:29:47 EST.To settle this...
complaint, we've issued a refund on the $39.95 charge.Please allow 7-10 business days for the refund to appear on your credit card/bank account.We have provided the transaction details below (please print/save this for your records): [redacted] Limited Trial Membership SALE 39.95 [redacted] [redacted]1D [redacted] 2017-07-26 16:12:32 APPROVED [redacted] REFUND -39.95 2017-07-26 17:24:20 APPROVED Please let us know if there's anything else. Thank you,[redacted]
reason they cant find it is because I finally was able to email in an someone got back an finally closed it outi got tired of it and ill never ever use the site again Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
To Whom It May Concern, We have received and reviewed the complaint ID [redacted] .According to our records, it indicates that the customer had already been billed the $charge on 2017-07-at 16:12:EST, prior to their cancellation request made on 2017-07-2616:29:EST.To settle this complaint, we've issued a refund on the $charge.Please allow 7-business days for the refund to appear on your credit card/bank account.We have provided the transaction details below (please print/save this for your records): [redacted] Limited Trial Membership SALE [redacted] [redacted] 1D [redacted] 2017-07-16:12: APPROVED [redacted] REFUND - 2017-07-17:24: APPROVED Please let us know if there's anything else Thank you,***
Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
Our ski season was only able to operate a couple days due to a lack of snowAs soon as our Board of Directors decided to close down for the season we notified all of our customersAn email was sent to all students providing options for their refund and advising on how to communicate their decision of the three choices we offered Our first email went out on April 1, advising everyone that they could donate their money to our Non-profit organization, apply the credit to next season or receive a refundOur email instructed everyone to please reply with their choiceTwo days later it was brought to our attention that the email was sent from a “no-reply” emailWe immediately sent out a follemail apologizing for the confusion and inconvenienceWe asked that everyone please send their responses to [email protected] In mid-May another email went out advising people that we were diligently working through the few thousand emails and that if they had not yet responded to please do soOn June first a final email was sent stating that all refunds had been processed and that if they had not received theirs then they had until June 15th to let us knowOn June 16th the office was shut down for the season Once we re-opened in September people who missed the deadline to receive a refund were offered to use their funds as a credit on group lessons or private lessonsMost were happy to choose one of these optionsSome, on the other hand, have demanded their money backAll companies have refund policies which include cut off dates to which they can receive money backCommunications were sent numerous timesThere was ample opportunity to get the situation resolved before we closed down At this point the option to use the credit towards lessons still standsFunds can be transferred to the 2016/seasonWe do not want unhappy customers, but we also need to follow our policies and be consistent for all of our customers
After some digging I am not able to locate an account with the customers listed name, email address or the name of the customer listed after 'Dear'I will either need him to provide the correct name the account is listed under, correct email address it is linked to or his account user
name. Thank You. Best Regards,
To Whom It May Concern, Thank you for contacting us The customer’s complaint as well as his account on Hookup.com has been reviewedThe process the customer would have taken to subscribe for a membership on our site, was signup for a free account with an email address and then upgraded
his membership by providing his credit card information and opted in for a 3day trial for $The customer should be very well aware of the billing information as it states clearly, membership renews automatically at $every days until canceled on the billing page where the customer provided his credit card information and the information was also included in the transaction confirmation that was sent to the customer’s email addressHowever, we are settling this account by refunding the $charge as requested, disabling the account, and adding the customer’s information to our blacklist to prevent the customer from signing for any our sites.The customer can expect the refund to reflect on his credit card account within 7-business days. Regards,*** Tell us why here
Revdex.com:I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
reason they cant find it is because I finally was able to email in an someone got back an finally closed it out. I got tired of it and ill never ever use the site again.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
We're sorry the customer was unsatisfied with the service. We have refunded the charges to the customer. Upon signup, the customer agreed to the terms and conditions which explains the site activity to which he refers. A copy of these terms and conditions can be found her:...
[redacted] Regards,[redacted] | Customer Relations Manager | Hookup.comphone: [redacted]
The customer subscribed for a membership back in January 2016 for a month and was unsatisfied with the site. However, after being unsatisfied with the site, customer returned to the site and resubscribed for another membership on May 8,2016. A refund was issued on 05/12/2016 for $29.95 to settle...
this complaint. The customer's account has also been canceled and confirmation was sent to the customer [redacted] The customer can expect to see his refund within 7-10 business days.
Hello, Per your written request on 09/14/2015 the account was disabled and the recurring membership was cancelled.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Our 2015 ski season was only able to operate a couple days due to a lack of snow. As soon as our Board of Directors decided to close down for the season we notified all of our customers. An email was sent to all students providing options for their refund and advising on how to communicate their...
decision of the three choices we offered.
Our first email went out on April 1, 2015 advising everyone that they could donate their money to our Non-profit organization, apply the credit to next season or receive a refund. Our email instructed everyone to please reply with their choice. Two days later it was brought to our attention that the email was sent from a “no-reply” email. We immediately sent out a follow-up email apologizing for the confusion and inconvenience. We asked that everyone please send their responses to [email protected].
In mid-May another email went out advising people that we were diligently working through the few thousand emails and that if they had not yet responded to please do so. On June first a final email was sent stating that all refunds had been processed and that if they had not received theirs then they had until June 15th to let us know. On June 16th the office was shut down for the season.
Once we re-opened in September people who missed the deadline to receive a refund were offered to use their funds as a credit on group lessons or private lessons. Most were happy to choose one of these options. Some, on the other hand, have demanded their money back. All companies have refund policies which include cut off dates to which they can receive money back. Communications were sent numerous times. There was ample opportunity to get the situation resolved before we closed down.
At this point the option to use the credit towards lessons still stands. Funds can be transferred to the 2016/2017 season. We do not want unhappy customers, but we also need to follow our policies and be consistent for all of our customers.
To Whom It May Concern, We have received and reviewed the complaint ID [redacted].According to our records, it indicates that the customer had already been billed the $39.95 charge on 2017-07-26 at 16:12:32 EST, prior to their cancellation request made on 2017-07-2616:29:47 EST.To settle this...
complaint, we've issued a refund on the $39.95 charge.Please allow 7-10 business days for the refund to appear on your credit card/bank account.We have provided the transaction details below (please print/save this for your records): [redacted] Limited Trial Membership SALE 39.95 [redacted] [redacted]1D [redacted] 2017-07-26 16:12:32 APPROVED [redacted] REFUND -39.95 2017-07-26 17:24:20 APPROVED Please let us know if there's anything else. Thank you,[redacted]