Mohawk Army & Navy

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] To whom it may concern: I would except there offer but I don't have an address to send these boots to the factoryWhen I tried to call them back to get an address, they did not pick up there phoneThe boots are in the box that I purchased them in, so I don't know what to do from herePlease advise me as I don't want these boots and would like to clear this matter up as soon as possibleThank you [redacted]

December 5,2017 To whom it may concern: Please provide the customer with the following address to ship footwear back to manufacturer: *** *** *** *** *** *** *** *** *** *** ** **Regards, Arno LR***, Jr. Vice President

To whom it may concern:  In talking with the customer I explained to them that any worn footwear must be returned to the manufacturer to be deemed defective as it is clearly stated on their receipt. We cannot exchange worn footwear. We issue refunds or  exchanges on unworn merchandise in...

the original packing/box within 30 days of purchase (copy of our receipt enclosed & highlighted). If the manufacturergives us credit for the product we will then issue credit to the customer.  Regards,   Arno L. R[redacted], Jr. Vice President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards, [redacted]  To whom it may concern:   I would except there offer but I don't have an address to send these boots to the factory. When I tried to call them back to get an address, they did not pick up there phone. The boots are in the box that I purchased them in, so I don't know what to do from here. Please advise me as I don't want these boots and would like to clear this matter up as soon as possible. Thank you.  [redacted]