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Mohawk Industries, Inc.

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Mohawk Industries, Inc. Reviews (2)

Complaint: [redacted]
I am rejecting this response because:
I purchased this flooring from [redacted] in good faith upon the recommendation of the [redacted] salesman that came to my home. The salesman sat in the room where the floor was to be installed. I have two children and two dogs. If the flooring could not stand up to the wear and tear of a family and pets, it should not have been recommended and sold to me by [redacted]. when the [redacted] inspector came to my home he said "This should not be happening"
If [redacted] would like to advocate for me with Mohawk, maybe the question should be, "What does excessive wear mean. What constitutes excessive wear?? 100 steps per day? 1000 steps per day?? What??" My home is not a commercial space. I di not have residential flooring installed in a commercial space. The abrasion and fading are not just in high traffic areas but in many places all over the installed area. There is no daily parade going on in my home. [redacted] is obviously not advocating for me but passing the buck in an attempt to not take any responsibility. This is terrible customer service. Not right ladies and gentlemen. Not right and you know it.
Regards,
[redacted]

[redacted] purchased Alvarado Hickory wood flooring on 7/23/14. On March 3, 2016 [redacted] contacted [redacted] to report spots on the floor. We sent an in-house installer to inspect the floor & take pictures. Installer inspected floor & and took photos. We then opened a claim with...

Mohawk Industries the manufacturer that warranties [redacted]'s floor. Mohawk required an independent inspector to look at the [redacted] floor. This inspection was performed on 4/1/16 by [redacted] (copy of inspection results attached).  Unfortunately Mohawk Industries has denied the claim. While [redacted] disagrees with the results of the inspection Mohawk Industries feels the problems with the floor are due to abrasion of the finish due to excessive wear. [redacted] was informed that he is welcome to have a separate inspection done and if the results come back differently [redacted] would be happy to re-open his claim with Mohawk Industries. We have advocated for [redacted] with no success. As Mohawk Industries warranties the product it is up to them to enforce their warranty. [redacted] signed a form on the day of purchase entitled "Preparing for your Flooring Installation. This form clearly states that "All products sold by [redacted] and Flooring are warrantied by the respective manufacturers of said products." We respectfully request that this complaint be moved to Mohawk Industries and removed from [redacted]'s Revdex.com records..

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Address: 150 Western Rd #110, Kearny, New Jersey, United States, 07032-6508

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