Mohawk Valley Renovations

Hi ***, We did not remove any gutters from the homeThe house had no existing guttersAs a rule, we do not remove gutters until new ones are installed to replace the old ones

Good Afternoon, We are in receipt of complaint number [redacted] and are submitting a response in regards to that complaint regarding our free gutter with the purchase of a qualifying roof replacementWe have not canceled or withdrawn the free promotion for previous customers to dateWe have however, experienced a supplier issue and have been consistently searching for a new comparable supplierA letter was sent out to any customers who had not received the free installation explaining the supplier issue and delay We do appreciate the ongoing patience and understanding from [redacted] And [redacted] , and would like to express that we are still seeking a suitable gutter supplierOnce we secure a reliable, and comparable supplier we will gladly fulfill the free offerIn addition, we are forwarding a copy of the free gutter promotion terms and conditions, witch clearly states that the promotion is subjected to availability, and other reasons beyond our control Also, we wish to point out, that the promotion holds no cash valueMrAnd Mrs [redacted] received fair pricing with no roofing discountThe offer is for a free gutter installed by M.V.Rsubjected to supply availability To close, our intentions are to fulfill this offer as soon as possibleWe regret to inform that we are not in a position to substitute a discount in the roof that was installed by offering a cash alternative Thank you again for your patience