I explained to the resident and the Revdex.com, that we are a billing companySpectrum collects the data and calculates and mails the billsWe do not collect or profit from any funds the resident pays the park If there are any questions to the amount of the billing, and we are contacted by resident, we ask them to contact the management to verify the information that is sent to us and request and revisions We have fired the meter reader that is reading that park, we have discovered that he was estimating the meter readsMr *** has not contacted the park manager to get me a correct meter reading to resolve the problemsHe contacts the wrong entity to get it resolvedThe [redacted] police department should not be involved in a mis-read meter This matter could have been resolved had Mr [redacted] contacted his manager and had them contact us to revise his billingIt can be revised at any time, and the park can issue him a credit if due Thanks! [redacted] Spectrum Utilities [redacted] Scottsdale AZ [redacted] fx [redacted]
I explained to the resident and the Revdex.com, that we are a billing company. Spectrum collects the data and calculates and mails the bills. We do not collect or profit from any funds the resident pays the park. If there are any questions to the amount of the billing, and we are contacted by resident, we ask them to contact the management to verify the information that is sent to us and request and revisions.
We have fired the meter reader that is reading that park, we have discovered that he was estimating the meter reads. Mr [redacted] has not contacted the park manager to get me a correct meter reading to resolve the problems. He contacts the wrong entity to get it resolved. The [redacted] police department should not be involved in a mis-read meter.
This matter could have been resolved had Mr [redacted] contacted his manager and had them contact us to revise his billing. It can be revised at any time, and the park can issue him a credit if due.
Thanks!
[redacted]
Spectrum Utilities
[redacted]
Scottsdale AZ [redacted]
[redacted]
fx [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear...
below.
[redacted] charges the residents based on the information supplied by Spectrum. When there is an error, Spectrum has to correct that error and is not willing to accept their part in the excessive charges. This matter has been refered to the local police department and is being investigated.
Please review attached email exchanges with spectrum.
We are an independent billing
service company. We do not collect or benefit from any monies collected by [redacted] for your water. We do not own the meters or maintain them. Please contact
the park to obtain any “refunds” that you feel you are entitled to.
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted] [[redacted]] Sent: Wednesday, April 02, 2014 10:43 AMTo: '[redacted]'Subject: RE: billing history
[redacted]
The adjustments are not
adequate. Your meter reader claims he read the meter on March 4 with a
meter reading of 3489 and a previous reading of 3263. Simple math puts
that at 226 or 22600 gallons of water. As I stated in a previous communication
on March 24 the meter was reading 3489 and it is now reading 3521. That
would put next month’s usage at only 32 or 3200 Gallons. Does that seem
like it is honest to you??
I am ready to take this matter
to another step if not resolved satisfactorily within the next hours.
From: [redacted] [mailto:[redacted]]
Sent: Friday, March 28, 2014 8:15 AMTo: '[redacted]'Subject: RE: billing history
It appears that the reading for
February was incorrectly entered. I will adjust that bill and the subsequent
bills and send to the park manager.
I do not follow your information
on the base charge of the $1.58 per thousand. The base charge is $19.71. The first
tier level is $1.58 per thousand for the first 7000 gallons.
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted] [[redacted]] Sent: Thursday, March 27, 2014 8:47 PMTo: '[redacted]'Cc: [redacted]Subject: RE: billing history
[redacted]
Averaging the readings from the
meter reading you furnished me show an average usage of 6, 020 gallons per
month.
As the base charge is $1.58 per
1,000 gallons. I would calculate that I have been overcharged for at least
12 times. The last two months you will notice exactly the same readings
and charges. The interesting thing is I read the water meter on March
24,2014 and had the same reading as you show for March 1, 2014. The
charges for these two months have been $144.13.
The charge for a month with the
average would be $30.77 for water. According to the city the sewer
charges are based on average water usage during the winter months. I have
not contacted them to see what that would amount to for our average usage.
My question to you is
this. What are your plans to correct this and make adjustments to my
billing for the past 51 months.
Sincerely
[redacted]
From: [redacted] [mailto:[redacted]]
Sent: Wednesday, March 26, 2014 11:22 AMTo: [redacted]Subject: billing history
Attached is a report of all the meter readings for your
space. The billing dates are the read dates.
Spectrum hires a reader to read [redacted].
Thanks!
[redacted]
Spectrum Utilities
[redacted]
[redacted]
[redacted]
Ask us about internet access to
resident history and how you can enter changes on-line!!
Regards,
[redacted]
I explained to the resident and the Revdex.com, that we are a billing companySpectrum collects the data and calculates and mails the billsWe do not collect or profit from any funds the resident pays the park If there are any questions to the amount of the billing, and we are contacted by resident, we ask them to contact the management to verify the information that is sent to us and request and revisions We have fired the meter reader that is reading that park, we have discovered that he was estimating the meter readsMr *** has not contacted the park manager to get me a correct meter reading to resolve the problemsHe contacts the wrong entity to get it resolvedThe [redacted] police department should not be involved in a mis-read meter This matter could have been resolved had Mr [redacted] contacted his manager and had them contact us to revise his billingIt can be revised at any time, and the park can issue him a credit if due Thanks! [redacted] Spectrum Utilities [redacted] Scottsdale AZ [redacted] fx [redacted]
I explained to the resident and the Revdex.com, that we are a billing company. Spectrum collects the data and calculates and mails the bills. We do not collect or profit from any funds the resident pays the park. If there are any questions to the amount of the billing, and we are contacted by resident, we ask them to contact the management to verify the information that is sent to us and request and revisions.
We have fired the meter reader that is reading that park, we have discovered that he was estimating the meter reads. Mr [redacted] has not contacted the park manager to get me a correct meter reading to resolve the problems. He contacts the wrong entity to get it resolved. The [redacted] police department should not be involved in a mis-read meter.
This matter could have been resolved had Mr [redacted] contacted his manager and had them contact us to revise his billing. It can be revised at any time, and the park can issue him a credit if due.
Thanks!
[redacted]
Spectrum Utilities
[redacted]
Scottsdale AZ [redacted]
[redacted]
fx [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear...
below.
[redacted] charges the residents based on the information supplied by Spectrum. When there is an error, Spectrum has to correct that error and is not willing to accept their part in the excessive charges. This matter has been refered to the local police department and is being investigated.
Please review attached email exchanges with spectrum.
We are an independent billing
service company. We do not collect or benefit from any monies collected by [redacted] for your water. We do not own the meters or maintain them. Please contact
the park to obtain any “refunds” that you feel you are entitled to.
We do not appreciate threatening
emails.
Thanks!
[redacted]
Spectrum Utilities
[redacted]
[redacted]
[redacted]
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted] [[redacted]] Sent: Wednesday, April 02, 2014 10:43 AMTo: '[redacted]'Subject: RE: billing history
[redacted]
The adjustments are not
adequate. Your meter reader claims he read the meter on March 4 with a
meter reading of 3489 and a previous reading of 3263. Simple math puts
that at 226 or 22600 gallons of water. As I stated in a previous communication
on March 24 the meter was reading 3489 and it is now reading 3521. That
would put next month’s usage at only 32 or 3200 Gallons. Does that seem
like it is honest to you??
I am ready to take this matter
to another step if not resolved satisfactorily within the next hours.
From: [redacted] [mailto:[redacted]]
Sent: Friday, March 28, 2014 8:15 AMTo: '[redacted]'Subject: RE: billing history
It appears that the reading for
February was incorrectly entered. I will adjust that bill and the subsequent
bills and send to the park manager.
I do not follow your information
on the base charge of the $1.58 per thousand. The base charge is $19.71. The first
tier level is $1.58 per thousand for the first 7000 gallons.
Thanks!
[redacted]
Spectrum Utilities
[redacted]
[redacted]
[redacted]
Ask us about internet access to
resident history and how you can enter changes on-line!!
From: [redacted] [[redacted]] Sent: Thursday, March 27, 2014 8:47 PMTo: '[redacted]'Cc: [redacted]Subject: RE: billing history
[redacted]
Averaging the readings from the
meter reading you furnished me show an average usage of 6, 020 gallons per
month.
As the base charge is $1.58 per
1,000 gallons. I would calculate that I have been overcharged for at least
12 times. The last two months you will notice exactly the same readings
and charges. The interesting thing is I read the water meter on March
24,2014 and had the same reading as you show for March 1, 2014. The
charges for these two months have been $144.13.
The charge for a month with the
average would be $30.77 for water. According to the city the sewer
charges are based on average water usage during the winter months. I have
not contacted them to see what that would amount to for our average usage.
My question to you is
this. What are your plans to correct this and make adjustments to my
billing for the past 51 months.
Sincerely
[redacted]
From: [redacted] [mailto:[redacted]]
Sent: Wednesday, March 26, 2014 11:22 AMTo: [redacted]Subject: billing history
Attached is a report of all the meter readings for your
space. The billing dates are the read dates.
Spectrum hires a reader to read [redacted].
Thanks!
[redacted]
Spectrum Utilities
[redacted]
[redacted]
[redacted]
Ask us about internet access to
resident history and how you can enter changes on-line!!
Regards,
[redacted]
Please see attached.