Mohr's Automotive

After consideration, I have decided to offer you the full refund amount of $1546.89. However, I do need the release signed before I release the refund check to you. I will issue a cashier's check and let you know it is ready. At that point, you can either come down to the shop to sign the release and pick up the check, or send me a signed copy of the release by email or fax. Then, I will send you the cashier's check by certified mail. For the parts, I trust that you will have the parts removed and returned to me after the work is performed. If that will work for you, please let me know the best way to contact you once the check has been issued.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the following exception:I agree to meet owner of Mohr's Automotive at [redacted], across from [redacted] in Montrose. Bring the certified funds and copy of release form to the bank and we will perform both transactions (my signature on your form, your certified funds to me) at the same time. If this can be performed on 4/27/2018, that would be appreciated as I can start to remove the parts no later than this Saturday.I agree to remove all parts installed by Mohr's Automotive regarding the air conditioning work and return them to Mohr's Automotive within 3-5 business days after transaction has been completed at Alpine Bank.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]This is becoming even more evident that Mohr's Automotive is still actually avoiding the issue presented. Their attempts at diversion are ignoring several FACTS. They CHARGED me for diagnosing an overheat. Here is the text of my original complaint: "Mohr's Automotive charged us for diagnosing and repairing an engine
overheat. We agreed to pay the diagnostic fee. They failed to correct
the engine overheat.
They also removed, performed mechanical procedures, and replaced our
radiator without our authorization, and then tried numerous times to
charge us for this.
Our end result is that we have an engine that continually overheats,
while being over $1200 in costs, and we want to settle this amicably.
I have outlined the entire fiasco at this web address:
[redacted]"These facts are undisputed:1. Mohr's Automotive charged us a diagnostic fee. 2. Mohr's Automotive has never claimed that their diagnostic fee was for anything other than diagnosing the cause of the engine overheat.3. Mohr's Automotive has repeatedly listed their diagnosis attached to the word "overheat", which was, in fact, the problem we approached Mohr's with.3. Mohr's Automotive has a business that works on vehicles that are, "25 years old and in very poor condition", to quote their response.4.EVERY presented fix that Mohr's Automotive presented, other than the replacement or repair of the radiator, was agreed to, and performed.5.Mohr's Automotive prescribed a water pump replacement as a remedy for the overheat. It was performed and paid for6.Mohr's Automotive prescribed several hose replacements as part of the remedy for the overheat, and those were performed and paid for.7. Mohr's Automotive prescribed the dual thermostat replacement as a remedy for the overheat, and that was performed and paid for.8. Mohr's Automotive prescribed radiator treatment on our THIRD visit to them, and it was refused.9. Mohr's Automotive proceeded to remove the radiator, without authorization.10. Mohr's Automotive admits that they removed the radiator without authorization, both in writing, and on audio recording.11. Mohr's Automotive subsequently proclaimed  the radiator as beyond repair, and presented me with an estimate for $1654.45 to replace said radiator.12. I refused this estimate, and was shocked that the radiator had even been pulled without authorization.13. No quality control procedure guarantees that Mohr's Automotive didn't make the problem worse by pulling the radiator.14. Mohr's Automotive, several times, tried to get me to switch the amount of 230.78 on Estimate [redacted] to apply to the radiator that they had pulled without authorization, being replaced without warranty. I have this on audio, and have presented the audio in this forum.15. Mohr's Automotive also presented me  with a re-worked estimate that attempted to switch the invoice [redacted] to replacing the radiator in the vehicle. (This reworked invoice is dated 8-27-1=2015 and timed 10:56 AM, with an amount of 283.07. This was presented AFTER they had pulled the radiator without authorization. I declined to sign or authorize this estimate/work order.16. After paying out over $1200.00, the vehicle still overheats, and thus the diagnosis, and remedy that Mohr's Automotive offered and performed is WITHOUT SATISFACTION.17. After an exhaustive search, I fail to find ANY recommendation, other than the radiator, that Mohr's Automotive offered, or prescribed in writing, that was refused by me. Summary: On the original presentation of "Estimate [redacted]" which I signed, with the intent that authorization was thus given for them to begin the work on that estimate, which included $350.50 for diagnosis fees. I have presented this in this forum. I am going to point out that what I originally agreed to, and was binding the ENTIRE time that Mohr's Automotive was replacing the water pump, was an Estimate with the date and time of 8/24/2015 1:07 PM. This was acted upon, and only changed at the date and time of 8/25/2015 5:47 PM, which was AFTER the work had been completed, and Mohr's Automotive was closing down for the day.  I believe it to be TOTALLY dishonest to change the amount of diagnostic fees at the END of the service agreement, and yet, regardless of whether I was with intent and action of having paid $350.50 for diagnosing an overheat, or whether their stated amount of $79.00 for the diagnostics is valid, THEY STILL FAILED TO CORRECTLY DIAGNOSE AND CORRECT THE ENGINE OVERHEAT. (How can someone be backwards bound on diagnosis fees that they agreed on up front?)Mohr's Automotive has even presented documents that were altered after I left that allege or infer that they presented me with some kind of charge/writeoff. I have them on audio recording attempting to get me to switch the thermostat estimate amount to cover their illegal action of removing the radiator without authorization.Mohr's Automotive alleges: "The customer's vehicle is 25 years old and in very poor condition. It needs a lot of work that the customer could not afford or was unwilling to pay for.  Even though the work we did was necessary, the vehicle needs a lot more work.  The cooling system still needs a new radiator, hoses, possibly heater cores, etc."After an exhaustive search of the paperwork exchanges, and the audio recordings made, I failed to find ANY suggestion, verbal, or in writing, that was not accepted and paid for, other than the radiator. I find it insulting that they allege that "customer could not afford or was unwilling to pay for." My unwillingness is to pay for their incompetence. They prescribed a water pump. They prescribed hoses, They prescribed thermostats. ALL of these were WILLINGLY paid for, with the belief that they would FIX the problem, and that the DIAGNOSIS was a competent diagnosis. Sadly, what I paid for (no more overheat) was not what I got. Why would they start insulting my history of actions? I paid their fees, and now they make it look like I was refusing a lot of work. HOGWASH. I ask them to produce the paperwork they presented me that prescribed a "lot of work" that I "could not afford or was unwilling to pay for." The radiator is the ONLY thing, and that was estimated AFTER they illegally pulled it. This is turning into a contest of "how long can they keep admitting that they DIAGNOSED a problem that they didn't fix, and then took action that they weren't authorized to take, and BLAME IT ON ME?" (I am not dropping this, until I either get a full refund, or prevail in court - They can choose.)And, excuse me for pointing this out, but mechanics are in business to work on vehicles that are old, and in "very poor condition", as Mohr's alleges. Does Mohr's only want to repair new vehicles in very good condition? Add the fraudulent attempts to cover their mistake by trying to get me to sign for radiator work after they had already pulled it, and/or attempting to present altered invoices, and this entire thing just reeks of dishonesty.I want my money back, in entirety. Upon receipt of the entire amount refunded, I will waive rights to sue them for triple damages because of the illegal and unethical removal of, and then attempting to charge me for their illegal and unethical actions.

A  family of 9 came into our shop with an overheating problem on a 1991 school bus that they were living in that had a lot of visible rust. In spite of our full schedule, we told them we could take a quick look at their vehicle.  We found the water pump leaking, did a pressure test, and...

also found a coolant tank and hoses leaking.  An estimate was given to the customer for the repairs, and because of the fact they had a tight budget, we did a plastic weld repair on the  coolant tank (no warranty) instead of a replacement, and replaced the leaking water pump and hoses .There was only one diagnostic fee that was charged of $79.00. The remaining cost of the labor was for the repairs. The repairs and pressure test were all authorized by the customer.We allowed the family to park and sleep in our parking area with free electricity and wi-fi for the entire time we worked on their vehicle.  They also came into the shop and used our restroom facilities many times. The father engaged our employees in conversation numerous times, keeping them from thier work. He also asked for rides to Walmart at least for times, which required 30-45 minutes of an employee's time to accomadate him.  He used our air hose and tools to blow out their radiator, a service that we normally charge for. We  did our best to be hospitable and helpful to them; all at no charge.When the repairs for the first work order were completed, the customer's alarm came on while going up the mountain . After  talking with shop personnel, the customer decided to change the fuel filters himself to possibly increase engine power.  After replacing the fuel filters, the customer continued on his trip only to find his engine still having an overheat condition. On the phone with shop personnel the customer expressed concern about the engine thermostat.  Shop personnel told him that the radiator itself might be restricting coolant/air flow.  The customer decided to return to our shop and request an estimate for thermostats, knowing that the suggested repair was the radiator. The customer authorized the thermostat work to be done.Our technician, thinking that the radiator was the priority, removed the radiator to be sent to a local radiator shop for service and or replacement.  This was a communication error within our shop and not authorized by the customer. At that point, the custormer was unhappy because he didn't authorize the work.  An estimate  for radiator replacement was made and declined for lack of funds. The customer was then asked if he would like to use the authorized funds from the thermostat replacement  to cover the cost of a radiator service, which would improve radiator performance, but could not be warrantied as a radiator repair. The customer expressed his dissatisfaction and indicated that he wanted the authorized thermostat replacement completed. Our shop completed the authorized work and had the radiator returned from the local radiator shop.  The radiator shop had already performed service on the radiator and indicated that it should be replaced. Since the customer had not authorized the radiator service or replacement we reinstalled the serviced radiator at no charge.The customer was told that our shop could not supply further warranty for repairs to his engine with an overheat problem knowing that the radiator was suspect. While it is unfortunate that the customer did not have the funds to repair his vehicle properly, we feel that we made every effort to supply him with quality service. Pictures of the leaking water pump, the radiator, and the front of the bus are included as well as a copy of the final work orders.

Complaint: [redacted]
I am rejecting this response because: Mohr's Automotive has fabricated their [redacted]. This is utter FRAUD.Look at my signed version of this work order, which refers to the original price of an additional $500 (480) to remove and repair my radiator, which I DECLINED, thus it was not priced out. Now, they have edited this same invoice to read "FOUND RADIATOR CORRODED SS* REMOVE AND REINSTALL RADIATOR  REMOVE RADIATOR FOR OUTSIDE RADIATOR SERVICE. REINSTALL RADIATOR, TOP OFF FLUID, RUN ENGINE TO LEAK TEST." Then, they add in "CUSTOMER STATES RADIATOR SERVICE WAS DONE WITHOUT PRIOR AUTHORIZATION  LABOR DISCOUNT - CUSTOMER SATISFACTION" and then they act magnanimously as if they backed out the charge for this. HOGWASH.Check out the date that this editing was done. See "Created" and see that it matches my version of 8/26/2015 11:43:25 AM. Then see the "Completed" and "Invoiced" sections. For factual observers, these categories should read "Edited to cover our as" See that they say "9/2/2015 10:49:31" It doesn't take a very smart person to see that this has been edited, and is NOT signed by me.I am attaching my copy without only personal information (and my signature image) removed, so that these guys can be caught lying. I have the original copy of this one. They DO NOT have a signed version of the one they edited on 9/2/2015.If possible, I will attach the Mp3 audios of my conversations with them so that the public can hear them attempting to get me to pay for their mistake.None of their pictures prove anything. There's a picture of a part, and a picture of a radiator. They TOOK THE RADIATOR OUT AND ALLEGEDLY WORKED ON IT WITHOUT AUTHORIZATION. And, on the first invoice, it is CLEAR that they first charged me much more than $79 for a diagnostic fee. They reworked this invoice, and I did sign it, because they said it cost them more than they originally thought. But I have a signed copy with $350.50 assessed in "DIAGNOSTIC" fees.Seriously, They are making this worse. If they want the entire set of recordings hashed out in court, we can go that way. But they are ADMITTING that they acted without authorization on this recording and then sending the Revdex.com a DOCTORED and fraudulent document that alleges that they acted with honor (by removing a $180 alleged fee that was made up on this edited document)Ironically, if the Completed and Invoiced time and date (on the doctored invoice) is right, who did they present this document to? I surely wasn't around then. I believe that they have just incriminated themselves further in acting fraudulently.Tom tried very aggressively to get me to switch the above invoice over to apply to the radiator. I even had to go back in to make sure that the 230 amount I signed for was actually going to be used for thermostat replacement. Listen to him chuckle when I catch him in this attempt to snowball me. The audios are attached.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

The customer's vehicle is 25 years old and in very poor condition. It needs a lot of work that the customer could not afford or was unwilling to pay for.  Even though the work we did was necessary, the vehicle needs a lot more work.  The cooling system still needs a new radiator, hoses, possibly heater cores, etc. To clarify how work is performed we normally put together an estimate to begin work which the customer signs. Once work begins we are able to more clearly see what services will need  to be performed and this becomes a work order. Often during the process of performing the work we find additional problems that need to be addressed. We get verbal authorization for these additional items as needed. If the customer doesn't want us to perform additional work, we document this and perform whatever work has been authorized.  After the work is completed the customer gets a final work order with a dollar amount. They pay this dollar amount. Any changes made after this time are for our own internal accounting. The dollar amount is never changed again. The  signed ESTIMATE # [redacted] was changed into a work order. This work order was later modified in order to more clearly show what was actually done and what was charged for. The estimate and the work order have exactly the same  final dollar amount charged.  That did not change. The customer appears to be accusing us of charging  for the radiator removal,servicing, and reinstallation.  We did not charge for that.  That was the only portion of either work order that was not authorized. We have already acknowledged the communication error and made efforts to correct it. The customer has mischaracterized the original amount charged for diagnosis. The original estimate was superseded by the revised work order which he signed. We have included a copy of the signed work order for the water pump replacement and a $79 charge for diagnosis. That charge was used for pressure testing to locate other leaks. That was the only diagnosis fee and was clearly less than the $88 that was originally authorized. The only change in that work order was an additional $72 for a plastic weld repair on the coolant reservoir that the customer asked us to perform and a little more in shop supplies/enviro  fee because of the additional repair . This additional repair was for one of the leaks that was found by doing the pressure test. The pic's we prevoiusly sent clearly show the old water pump corrosion and wetness from the leaking weep hole. The customer acknowledged this repair was needed. The second work order was for the thermostat replacement the customer asked us to perform. He clearly wanted this work performed even though our diagnosis was for radiator work. This work was performed as asked for and authorized by the customer. The customer has not indicated a problem with any authorized services. The radiator was removed without authorization but it was serviced and reinstalled at no charge  to the customer. The radiator was installed in better condition than when it was removed because it had been flushed and steam cleaned. It still needs replaced as is evident in the pictures. This is very common with a vehicle of this age and condition. In summary, this customer only paid for work he authorized. He recieved radiator service for which he was not charged. There is no claim the work authorized and performed to replace   the water pump did not meet the customer's expectations.  So, there is no reason to refund the price of that repair.  There is no claim the work authorized and performed to replace the thermostats did not met the customer's expectations.  So , there is no reason to refund the price of that repair.  It is not possible to refund for the radiator work as he was not charged for any radiator work.