Moishe's Mini Storage

Hello, There is still a balance of $496.10 on your account.  We cannot refund you any money when you still owe $496.10.

Hello,This complaint was filed under the wrong organization.  this should be for Moishe's Storage not [redacted] Moving.  Please remove it from Moishe's Moving.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I have the attached the email dated 6/**/16 Ms. C[redacted] sent me, stating check will not be applied...

until after I made this complaint. On July *, 2016 after I stated return my check and let my items go to auction.  She never told me the check will be applied or any other balances due after an auction.  This was never stated in their policy and I never heard of a storage company, after an auction forwarding a balance to the individual because they under sold items. This is bad business.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: When I moved my furniture into storage with Moishe's on Saturday, August **, 2013, I was told that my card would be charged for September at that time. However, the first charge from Moishe's was made on 9/**/2013. Shortly after--in early November--I got a call from the company notifying me that I was 2 months behind on payments. When I asked why, an unidentified representative said that I was never charged for September and was, thus, two months behind with payments. The unidentified representative I spoke to at the time notified me that I would be able to pay for the "late" payments in increments of $176 ($151 monthly storage fee and a $25 late fee for each month I was "behind"). When I called to update my credit card information on 12/*/13, an unidentified representative notified me that I would have to pay $400 minimum and that my account had now accrued a number of auction fees. The unidentified representative from the company and I made an agreement that I would pay $400, on today 12/**/13, but when I called to confirm the payment this morning another unidentified representative notified me that the account had accrued additional fees and that only a payment of $604 would be accepted. When I asked the unidentified representative to send an itemized list of fees by email, I got no response. I have several "official" invoices from the company. The most recent dated 12/*/13 shows a balance due of $504. I do not understand what the additional fees. I also do not understand why the company will not send an itemized list of fees and charges.Desired Settlement: I would like for the company to accept the $400 they agreed to accept today--12/**/13--and to send a written list of itemized fees.

Business

Response:

This client only made an initial payment on the move in, the next payment made by this client was Dec, **. We mailed out legal notices making the customer aware of auction proceedings. We made numerous phone calls and send out invoices and late letters every month to this client . This client made payment and has now not made any payments till this date has not paid. This client will once again land on our next auction list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

To whom it may concern,

I am writing regarding an account that I have with a storage company--Moishe's Self Storage at [redacted]. I have a balance with the company that I am unable to pay because I am unemployed. The current bill is $900. I can pay very little toward it. I have called to discuss a payment arrangement, but the person with whom I spoke most recently will not accept less than that amount. Further, I had an earlier unresolved complaint with the company about an accounting matter from this past fall:

#[redacted]

If possible, I would like the opportunity to work out a payment arrangement.

Best,

Business

Response:

As per your request.

this is what she owes and refuses to her delinquent account...

Settlement of 700.00 was offered and still stands if she pays this amount NO LATER then 7/**/14 @ 9am sharp. form of payment credit card , money order or cash in person.

Review: Moishe's has added late fees @ $25 per month from April 2013 through Feb 2014 totaling $250 for on-time rent payments following an amendment to a proposed rate increase in a letter dated Mar. [redacted] beginning April 2013 (far less than 30 days. Moishe's did not reflect the agreed-upon amount in their April invoice and began billing recurring late fees from April 2013 to Feb 2014.Desired Settlement: Reversal of late fees $250

Business

Response:

Hello,

We have searched our records and cannot locate this customer. Can the customer provide more information? is the storage unit in her name or does she know the unit number ? Any additional information would be helpful.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They need the storage unit number, which is [redacted], under name of [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We will remove the $350, Please make sure payments are timely so there are no issues moving forward.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Moishes, the storage facility must also remove their extra lock from my bin so that I may have access early next week.

thank you for your help.

Review: The company services has declined in the last years I have my items storaged there including clothing, my 1st complaint is that the 5th floor (5-*-13) storage area is very hot, no air circulation at all; one large fan on the floor when you get off the elevator I'm afraid of getting moths in my winter clothing.2nd complaint is they a had light sensor for each isle,the light in my isle has not been working for the last two months. I have complaint to the workers and was advised the circuit breaker is not working right. I can not see into my storage area which is dangerous.Desired Settlement: The company get air circulating back on the 5th floor and fix the light sensor in the isles make the repairs that's needed. Thank You

Business

Response:

We reviewed the complaint and will increase circulation on the 5th floor. We are offering to move the customers room to a lower floor that tends to be much cooler than the 5th floor. As for the light sensor on the 5th floor it has now been replaced is lighting is no longer an issue. Feel free to contact me at ###-###-#### [redacted]

Thank you,