Ultimately, our customers are responsible for their purchases. As a courtesy we do help bag and box at times, however it is the customers responsibility to remove the items from the sale that they purchased. I do not feel we are responsible for a customer leaving items behind that they putchased. I'm not one to make excuses, but I have been having phone issues with my voicemail, and haven't been able to retrieve any for A few days now. This is why I only responded to your Facebook message. Even if I had received your message Saturday and returned your call it wouldn't have changed the situation. We turned the remaining items over to the clean out crew Saturday. They are not accociated with my company. I do not know where the items were taken. I am sorry you left the items you purchased, but again it it not our responsibility to ensure customers take their purchases when they leave the sale. If I had seen the plates, I would have put them aside as a common courtesy, however I didn't see them there. Again, if there was something I could do to assist in this matter, I would.
I have attached a word doc with screen shots from my sent folder in my email to show that I did respond, state our return policy and offer a credit.
Ultimately, our customers are responsible for their purchases. As a courtesy we do help bag and box at times, however it is the customers responsibility to remove the items from the sale that they purchased. I do not feel we are responsible for a customer leaving items behind that they putchased. I'm not one to make excuses, but I have been having phone issues with my voicemail, and haven't been able to retrieve any for A few days now. This is why I only responded to your Facebook message. Even if I had received your message Saturday and returned your call it wouldn't have changed the situation. We turned the remaining items over to the clean out crew Saturday. They are not accociated with my company. I do not know where the items were taken. I am sorry you left the items you purchased, but again it it not our responsibility to ensure customers take their purchases when they leave the sale. If I had seen the plates, I would have put them aside as a common courtesy, however I didn't see them there. Again, if there was something I could do to assist in this matter, I would.