Mojo Photo Booth

Complaint: [redacted] I am rejecting this response because: They did sell me the equipment yes, and they had me finance it through another company which was a rent to own company The damage was NOT done by ups The damage was on the inside equipment no damage done to the BoxThe laptop computer they sent with the equipment is to small to handle program correctlyTheir equipment is not good quality equipment for what we are paying forWhen I called and tried to talk to the support systemI even asked to speak with a Manager, and he is the one that hung up on meSo you tell me how good of a support system that isWhen I called the other company for the software, they told me that they get several complaints about this companyMaybe I'm the first to follow through, but its not right how I'm being treated with all of thisThey tell you how great their system is and how good their support is to get you to purchase Most gigs are in the evening or on weekends so its not going to do any good to have support M-F until or You need support when something goes wrong with your system or you lose the gig and more then likely future gigs I wanted to make money with this, not to purchase this and have it set in a corner in my house somewhere collecting dust because it wont work and something goes wrong at every event Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The only reason they sent the code and the cable, is because I filed a complaint with Revdex.com and the Attorney Generals office, otherwise as stated to me on the phone by Ken, "no one will talk to me he is the most senior person there..." hopping I was going to be a push over and not say anythingCalls were ignored, I was disrespected, humiliated and lied toAs far as the light box, I will not be sending any of my equipment that I am paying for $a month so the booth is inoperable and equate to more losses that I already incurred Sincerely, Ruslan [redacted]

Hello,We do not have any contracts and are strictly an equipment saleWe apologize for any the shipping damages caused by [redacted] and promptly sent a replacement for the damaged canopy frameYour software license is included with your purchase and our tech department has already sent your activation codeSupport is available to you Monday-Friday 10am-6pm central timeWe do have a software support team and setup support team to help with any questions or issuesPlease contact us at [redacted] and we'll be happy to assist

Initial Business Response /* (1000, 10, 2015/08/14) */
We apologize for any issues you may have hadOur tech support team has been working with you to troubleshoot and resolve any issues you may have hadIf you need further assistance please contact our customer service for support
All
equipment is brand new with full manufacturer warrantyIf you have a defective laptop we will exchange it for you at no cost, even after your day periodPlease let us know how we can helpThank you
Initial Consumer Rebuttal /* (3000, 12, 2015/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You already promised me new lap top instead of defective one, and new led lights inside my booth first time we spoke, you never sent itPlus spoke with technical support, didn't help me eitherI want refundHow many times do I have to go through your tech support when equipment brand new? I don't have to go through this hassle!
Final Business Response /* (4000, 16, 2015/08/31) */
All equipment is brand new with full manufacturer warrantyIf you have a defective laptop we will exchange it for you at no cost, even after your day periodPlease contact us at XXX-XXX-XXXX so we can resolve your issue

Initial Business Response /* (1000, 11, 2015/07/30) */
Manager contacted the customer and resolved all issuesNew equipment and parts were sent to replace any wrong items
Technical support has also been in contact with the customer to assist with any technical questions
Manager has
followed up with the customer to ensure satisfactionLet us know if we can help you with anything else
Thank you

The financing company is a third-party and we cannot get involved with your financing decisionsAll our equipment is brand-new with full manufacturers warrantyThe computer exceeds all software minimum requirements and is used by all of our ownersIf any equipment is damaged or defective we will immediately replace or repair it for youFeel free to contact us at *** for support or to resolve any issues.Thank you

The missing items were sent because these are items that were paid forOnce again, any items reported missing will be and have been shipped outWe apologize in advanced for any communication issues you may have had with some of our staff membersWe have done our part in getting the replacement parts out and customer has confirmed these items were indeed sentCompany policy if an item is defective it must be returned before we can send out a replacement. Once again we are trying to make things right and are following up with this order but we cannot ship a replacement out without receiving the defective item first

Hello,  All missing items have been shipped out upon being informed of missing items. All missing items have shipped and registration code has been provided via email. We have received confirmation from UPS about delivery on these missing items as well. We have also sent over a return label for...

the defective box to cover shipping charges on this defective item and to also send over a replacement but this items has not yet been returned. We also sent an e-mail to this customer and have not received any response. We have not and will never refuse any items to customers that are missing items or have defective parts.

Complaint: [redacted]
I am rejecting this response because:  They did sell me the equipment yes, and they had me finance it through another company which was a rent to own company.   The damage was NOT done by ups.  The damage was on the inside equipment no damage done to the Box. The laptop computer they sent with the equipment is to small to handle program correctly. Their equipment is not good quality equipment for what we are paying for. When I called and tried to talk to the support system. I even asked to speak with a Manager, and he is the one that hung up on me. So you tell me how good of a support system that is. When I called the other company for the software, they told me that they get several complaints about this company. Maybe I'm the first to follow through, but its not right how I'm being treated with all of this. They tell you how great their system is and how good their support is to get you to purchase.  Most gigs are in the evening or on weekends so its not going to do any good to have support M-F until 5 or 6.  You need support when something goes wrong with your system or you lose the gig and more then likely future gigs.  I wanted to make money with this, not to purchase this and have it set in a corner in my house somewhere collecting dust because it wont work and something goes wrong at every event.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The only reason they sent the code and the cable, is because I filed a complaint with Revdex.com and the Attorney Generals office, otherwise as stated to me on the phone by Ken, "no one will talk to me he is the most senior person there..." hopping I was going to be a push over and not say anything. Calls were ignored, I was disrespected, humiliated and lied to. As far as the light box, I will not be sending any of my equipment that I am paying for $740 a month so the booth is inoperable and equate to more losses that I already incurred. 
Sincerely,
Ruslan [redacted]

Hello,We do not have any contracts and are strictly an equipment sale. We apologize for any the shipping damages caused by [redacted] and promptly sent a replacement for the damaged canopy frame. Your software license is included with your purchase and our tech department has already sent your...

activation code. Support is available to you Monday-Friday 10am-6pm central time. We do have a software support team and setup support team to help with any questions or issues. Please contact us at [redacted] and we'll be happy to assist.