Mojo Sportsgear Reviews (1)
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Mojo Sportsgear Rating
Address: 5765 Westbourne Ave, Columbus, Ohio, United States, 43213-1488
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Address: 5765 Westbourne Ave, Columbus, Ohio, United States, 43213-1488
Phone: |
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Web: |
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Add contact information for Mojo Sportsgear
The customer placed his/her order for the Artwork online. We submitted a design for approval. The design had Names/Numbers shown on the proof. The Artwork was approved by the customer.The customer then placed the order online for the Tank Tops. During the ordering process our online ordering system...
requires that you type your names and numbers for your shirts. At the end of this step when you click NEXT to continue through we have generated a "POP UP" window that reminds the customer to double check all of the numbers and the spelling of their names. It also states that if you leave any line BLANK that particular product will also be left BLANK at production. As you can see in the attachment document here (520775-Blue.pdf) the customers order came in with NO NAMES/NUMBERS entered. Upon receiving this order with no names and numbers listed we instructed our sales staff to contact the customer to confirm that this is how they wanted the order processed. This customer WAS called and did confirm, we have no idea which person we spoke with, [redacted] is not the person who placed the order. In regards to his complaint of sizing, never once was sizing mentioned during our discussions with him, he only complained about the numbers and we gave him at that time all of the information listed here in our response to this complaint. Attached here also is a "Screen Shot" of the website page that has the Tank Top product listed and it shows the SIZING SPECS of this item for our customers to have an understanding of how these items fit. We would be more than happy to offer [redacted] another product order at a discounted rate so he can be sure to get this product produced correctly with names and numbers and also pick something that is more liking to his sizing needs. However we feel as we are not at fault regarding this complaint.Mark W[redacted] / OwnerMojo Sportsgear Inc.