Mojoness, Inc Reviews (5)
Mojoness, Inc Rating
Address: 6415 S 3000 E Ste 200, Salt Lake City, Utah, United States, 84121-6958
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www.mojo-themes.com
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Complaint: ***
I am rejecting this response because: Zach e-mailed me at 4:11pm yesterday I replied at 8:40pm and have not received a response to that email, either in my inbox or my spam If Zach is, in fact, working on it, he is not sharing that with me
Sincerely,
*** ***
Hi [redacted],Thanks for letting us know and we're sorry to hear about this! We're happy to give you a full refund of $49.00 this one time only. You will receive it within three to five business days. But please keep in mind that we do have a strict no refund policy when it comes to our monthly support...
service WP Live. Normally what we do is have you finish the month that you paid for or we offer in store credit.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Thank you for reaching out for support. We have received your emails for support and Zach has been responsive trying to get you help for the plugin that you purchased. You then called in and spoke to Thomas over the phone and he was able to instruct you on where those plugin files where and how to...
use them as well as where the Help File was. We would like to be helpful and get you the support you need for the plugin you purchased. If you would like to give us a call you can reach us by phone toll free at 855-464-5345. We are available Mon-Fri 9-5 MST.
We're very sorry for the misunderstanding! The service you had purchased the first time would have cost you more, so that's why Aaron A[redacted] reached out to you to get you a service that included more at a lower cost. It also included one month free of our wordpress support to teach you how to...
use what we had built. We do not refund services once they have been completed, but we are happy to offer you in store credit and we can cancel your support. Again we're sorry for the misunderstanding. Please give us a call at 8554645345 9am-5pm MST and we can discuss how to use your in store credit or your support. Thank you!