We're very sorry for the misunderstanding! The service you had purchased the first time would have cost you more, so that's why Aaron A [redacted] reached out to you to get you a service that included more at a lower costIt also included one month free of our wordpress support to teach you how to use what we had builtWe do not refund services once they have been completed, but we are happy to offer you in store credit and we can cancel your supportAgain we're sorry for the misunderstanding Please give us a call at 9am-5pm MST and we can discuss how to use your in store credit or your supportThank you!
Thank you for reaching out for supportWe have received your emails for support and Zach has been responsive trying to get you help for the plugin that you purchasedYou then called in and spoke to Thomas over the phone and he was able to instruct you on where those plugin files where and how to use them as well as where the Help File wasWe would like to be helpful and get you the support you need for the plugin you purchasedIf you would like to give us a call you can reach us by phone toll free at 855-464-We are available Mon-Fri 9-MST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi ***,Thanks for letting us know and we're sorry to hear about this! We're happy to give you a full refund of $this one time onlyYou will receive it within three to five business daysBut please keep in mind that we do have a strict no refund policy when it comes to our monthly support service WP LiveNormally what we do is have you finish the month that you paid for or we offer in store credit
We're very sorry for the misunderstanding! The service you had purchased the first time would have cost you more, so that's why Aaron A [redacted] reached out to you to get you a service that included more at a lower costIt also included one month free of our wordpress support to teach you how to use what we had builtWe do not refund services once they have been completed, but we are happy to offer you in store credit and we can cancel your supportAgain we're sorry for the misunderstanding Please give us a call at 9am-5pm MST and we can discuss how to use your in store credit or your supportThank you!
Thank you for reaching out for supportWe have received your emails for support and Zach has been responsive trying to get you help for the plugin that you purchasedYou then called in and spoke to Thomas over the phone and he was able to instruct you on where those plugin files where and how to use them as well as where the Help File wasWe would like to be helpful and get you the support you need for the plugin you purchasedIf you would like to give us a call you can reach us by phone toll free at 855-464-We are available Mon-Fri 9-MST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hi ***,Thanks for letting us know and we're sorry to hear about this! We're happy to give you a full refund of $this one time onlyYou will receive it within three to five business daysBut please keep in mind that we do have a strict no refund policy when it comes to our monthly support service WP LiveNormally what we do is have you finish the month that you paid for or we offer in store credit