Molasses Creek Dog Training

2/1/15Dear [redacted] and The Revdex.com,This is my refund policy for group or private training class that is on my website www.molassescreek dogtraining.comReturn Policy: When registering for a class you are securing a space that cannot be filled by anotherTherefore, we regret that we are unable to refund any class fees less than days before the start-day of classWe will refund any class fees if you notify us in writing at least two business days prior to the first class sessionIf something unexpected makes it impossible for you to attend your scheduled class, we will do our very best to accommodate you for an upcoming group or private class[redacted] signed up for a six week dog training Manners I class for her and her dog on 4/21/for $via [redacted] .This is a six week courseIt is at the same time every week for weeksI only have room for dogs at a timeOnce the classes start I can't resell that spot to someone elseThis was a sold out class as of 4/20/15.4/23/ [redacted] attended the first night of class.4/30/ [redacted] wrote she could not attend class for the 4/30/155/07/ [redacted] wrote "I unfortunately am having a hard time attending the classes [redacted] has football practices scheduled on Thursdays which I was unaware of when I signed up for classes [redacted] is doing really good so far."5//18/ [redacted] wrote "As you know I have been unable to attend the classes due to unforeseen practices for my sonI had previously emailed you from my [redacted] accountHow can I go about being refunded for the unattended classes?"5/18/I wrote "We are very sorry you haven't been able to attend your group classUnfortunately we do not offer refunds for classes that are already in sessionThis is our return policy stated below on our websiteThe next group class starts June 4th at 7:P.MWe just had a Monday class start on May 18th at 7:P.Mthat you would be able to joinPlease let me know what your thoughts are and if this will work for you." I believe that was the last I heard from herThere was to be no added expense for [redacted] to attend a different classWhich I think is very fairI have enclosed the emails to confirm this information.Thank you for your time, Marion OCPDT-KA, CTDI

Complaint: [redacted]I am rejecting this response because:
I am not satisfied with the response. I am disappointed that a business in my local community would be so unwillingly to be fair and just. Her classes are no form of "training" from what I had witnessed and even my vet said the classes would be of no use for my beagle. I will make sure my community knows to stay away from such an unscrupulous business and save their money. I will make sure my dissatisfaction is seen on all available media outlets to warn others of this scam. Buyer beware!
Regards,[redacted]

2/1/15Dear [redacted] and The Revdex.com,This is my refund policy for group or private training class that is on my website www.molassescreek dogtraining.comReturn Policy: When registering for a class you are securing a space that cannot be filled by another. Therefore, we...

regret that we are unable to refund any class fees less than 2 days before the start-day of class. We will refund any class fees if you notify us in writing at least two business days prior to the first class session. If something unexpected makes it impossible for you to attend your scheduled class, we will do our very best to accommodate you for an upcoming group or private class.[redacted] signed up for a six week dog training Manners I class for her and her dog on 4/21/15 for $150 via [redacted].This is a six week course. It is at the same time every week for 6 weeks. I only have room for 5 dogs at a time. Once the classes start I can't resell that spot to someone else. This was a sold out class as of 4/20/15.4/23/15 [redacted] attended the first night of class.4/30/15 [redacted] wrote she could not attend class for the 4/30/155/07/15 [redacted] wrote "I unfortunately am having a hard time attending the classes. [redacted] has football practices scheduled on Thursdays which I was unaware of when I signed up for classes. [redacted] is doing really good so far."5//18/15 [redacted] wrote "As you know I have been unable to attend the classes due to unforeseen practices for my son. I had previously emailed you from my [redacted] account. How can I go about being refunded for the unattended classes?"5/18/15 I wrote "We are very sorry you haven't been able to attend your group class. Unfortunately we do not offer refunds for classes that are already in session. This is our return policy stated below on our website. The next group class starts June 4th at 7:30 P.M. We just had a Monday class start on May 18th at 7:00 P.M. that you would be able to join. Please let me know what your thoughts are and if this will work for you." I believe that was the last I heard from her. There was to be no added expense for [redacted] to attend a different class. Which I think is very fair. I have enclosed the emails to confirm this information.Thank you for your time, Marion O. CPDT-KA, CTDI