Mold Mitigation Profesionals

My name is [redacted] , and I am the manager at Mold Mitigation ProfessionalsI am sorry to read that the client was not satisfied with the services provided, however, I was extremely honest in my assessment and work performedThe client had received several other companies at the property over the past two years, which had, in my opinion, exploited herI explained when I went to the property that I did not want to perform any testing, since I felt that she had received sufficient work performed in the past (one company had taken almost tests in the property), but she was adamant that she wanted some testing performedI even reviewed the previous paperwork of the other companies to help her understand their findings and expressed my concern regarding how much testing she was having carried out in the propertyRelating to pictures of any mold she sent, I have to be cautious with my assessments since an inspection of the property wasn't performed, nor was it paid for-therefore, any validity I would lend to something I hadn't inspected is not something I would feel confident in since I believe in being thorough in my investigate workRegarding a physical copy of the report being produced, we send our clients PDF copies via email to expedite our services since many of our clients prefer this method, and since it can be a time-sensitive issue (especially in respect to real estate transactions, for example)This was explained to the client prior to any work being carried outI feel that the client wasn't satisfied with the air testing results, but these are what were produced by the lab, and we are objective in our findings (we do not perform remediation, so there is no conflict of interest)The client continued to text me at pm, which made me feel uncomfortableThere were a plethora of text messages being received, which had deviated from the work being performed, which I felt didn't pertain to the work performedTherefore, I wanted to limit communication to the results and the work performed, which, once they were disseminated to the client, concluded our businessRegarding someone named ***-there is no one named [redacted] working at Mold Mitigation Professionals and I am the only one who receives phone callsI fear that perhaps she had reached a different company regarding that facet of the reviewThis company is built upon honesty with our clients, which is why I am saddened to read this reviewI sympathize with the client's situation due to her frustration with her health, but I remained professional and honest throughout

My name is [redacted], and I am the manager at Mold Mitigation Professionals. I am sorry to read that the client was not satisfied with the services provided, however, I was extremely honest in my assessment and work performed. The client had received several other companies at the property over the...

past two years, which had, in my opinion, exploited her. I explained when I went to the property that I did not want to perform any testing, since I felt that she had received sufficient work performed in the past (one company had taken almost 50 tests in the property), but she was adamant that she wanted some testing performed. I even reviewed the previous paperwork of the other companies to help her understand their findings and expressed my concern regarding how much testing she was having carried out in the property. Relating to pictures of any mold she sent, I have to be cautious with my assessments since an inspection of the property wasn't performed, nor was it paid for-therefore, any validity I would lend to something I hadn't inspected is not something I would feel confident in since I believe in being thorough in my investigate work. Regarding a physical copy of the report being produced, we send our clients PDF copies via email to expedite our services since many of our clients prefer this method, and since it can be a time-sensitive issue (especially in respect to real estate transactions, for example). This was explained to the client prior to any work being carried out. I feel that the client wasn't satisfied with the air testing results, but these are what were produced by the lab, and we are objective in our findings (we do not perform remediation, so there is no conflict of interest). The client continued to text me at 11 pm, which made me feel uncomfortable. There were a plethora of text messages being received, which had deviated from the work being performed, which I felt didn't pertain to the work performed. Therefore, I wanted to limit communication to the results and the work performed, which, once they were disseminated to the client, concluded our business. Regarding someone named [redacted]-there is no one named [redacted] working at Mold Mitigation Professionals and I am the only one who receives phone calls. I fear that perhaps she had reached a different company regarding that facet of the review. This company is built upon honesty with our clients, which is why I am saddened to read this review. I sympathize with the client's situation due to her frustration with her health, but I remained professional and honest throughout.