Mold Solutions

[redacted] Please review the attached documentation Attached you will find: The original lease dates and for the leases that you have It will show the lease dates for the Oxygen the acetylene ACand the large Oyxgen You will find the renewal of the oxygen lease paid for with your check number dated 4/6/for the next year period to 2/ The renewal of the same lease and lease date of the Oxygen dated 3/1/ Note that the year span and month follow with the original lease The original shipper with the lease for the ACacetylene and the Oxygen Note the month and year The renewal for the lease for the ACand Oxygen Note the month and year coincide with the original lease and the year time span Copy of a transaction for the Argon/ COcylinder that is on rental We do not have a lease set up for a large Argon/CO382.Please provide documentation that shows the oxygen being returned We don’t have documentation that reflects a return and you continued to renew the lease per the attached paperworkThe large Argon/COin your possession was never on a lease Please provide any payment documentation or lease documentation showing where you were invoiced for a large Argon/COlease or renewalYou have already been supplied with the rental invoices that we have available and that you have paid verifying the cylinders in your possession Please note that invoices are clearly marked regarding lease or rentalPlease call me after you have had a chance to review the time frame and documentation Best Regards, Hal MMatheson [redacted]

Initial Business Response /* (1000, 5, 2015/09/16) */
We remediated mold in the basement of this house in the SpringThe client called us about three months later in the Summer and said that there was mold present in the basement againWe met the client at the home to reinspect in August
During this second inspection, the A/C was off and humidity throughout the home was over 70%The walls of the basement office were saturated, which was evidence of a water intrusion that would not be covered by a warrantyI pointed out that my original proposal stated: "Aside from correcting any direct water intrusions it is recommended to utilize a dehumidifier to help maintain proper relative humidity levels throughout the year (30-50%)." Since this was a new water event, we recommended removing the affected paneling, drywall and ceiling from the office and they absolutely need to address the source of moisture from the foundationThe mold remediation was completed at the end of AugustTwo weeks after this, the client told us a buyer's inspector found mold in the home, but wasn't told the locationSince we removed all the affected building material, we were unsure where mold could be located within our scope of workI told the client I wanted to meet her at the property to see if we could determine the area in question, but the client said she wanted to get more information firstThe next day we received the Revdex.com complaint and we reached out to the client to discuss the same dayDuring that conversation she said she had another remediation company working at the house and she would need to call me back to discuss further the next dayWe never received her call, but attempted to reach her multiple times - leaving messages on her cell, office, etc

Complaint: ***
I am rejecting this response because we have made an offer for the settlement in the amount of $and to own all tanks we currently have on premisesWe have sent this information twice in a weeks' time with no response from Hal Mor any Matheson EmployeeWe requested a respond by date of February We would love to get this resolved so we all can resume our business relationship
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From: Mager, Hal [mailto:[email protected]] Sent: Thursday, February 11, 3:PM To: [email protected] Cc: [email protected] Subject: Charter Oaks Terry, We received your faxes and apologize that this has taken longer than anticipated. The data, as you know, is
very old and it has taken time to compileI have found more information to review with you that shows that there wasn’t an error. You never had a lease on the large 75/Argon/COcylinder that is in your possession and as such rental was invoiced per our standard procedure. You have been paying the rental that we invoiced for the one cylinder that was not on a leaseYou have renewed the lease on the oxygen cylinder repeatedly and we have never received the cylinder back per your claim. We have the documentation on the lease and the renewals for the oxygen that were invoiced and paid for by youWe also have documentation on the dates of the remaining two leases and the renewals coupled with the shipping documents that all tie together I have called the Revdex.com and am awaiting a return call from Pat Cassidy so that we can resolve this correctly. I left you a voice message today asking for a return call. Please call me at your convenienceBest Regards and Safe Travels, Hal Mager Region General Manager Matheson 614-906-

[redacted] Please review the attached documentation.  Attached you will find: 1.      The original lease dates and for the leases that you have.  It will show the lease dates for the Oxygen 125 the acetylene AC4 and the large Oyxgen 337. 2.      You will find the renewal of the 125 oxygen lease paid for with your check number 22126 dated 4/6/09 for the next 5 year period to 2/2014. 3.      The renewal of the same lease and lease date of the Oxygen 125 dated 3/1/2014.  Note that the 5 year span and month follow with the original lease. 4.      The original shipper with the lease for the AC4 acetylene and the Oxygen 337.  Note the month and year. 5.      The renewal for the lease for the AC4 and Oxygen 337.  Note the month and year coincide with the original lease and the 5 year time span. 6.      Copy of a transaction for the Argon/ CO2 cylinder that is on rental.  We do not have a lease set up for a large Argon/CO2 382.Please provide documentation that shows the oxygen 125 being returned.  We don’t have documentation that reflects a return and you continued to renew the lease per the attached paperwork. The large Argon/CO2 in your possession was never on a lease.  Please provide any payment documentation or lease documentation showing where you were invoiced for a large Argon/CO2 382 lease or renewal. You have already been supplied with the rental invoices that we have available and that you have paid verifying the cylinders in your possession.  Please note that invoices are clearly marked regarding lease or rental. Please call me after you have had a chance to review the time frame and documentation.   Best Regards, Hal M. Matheson [redacted]