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MoldMasters

Spokane, Washington, United States, 99206-4397

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Although the owner of Mold Masters Spokane is very knowledgeable about mold remediation, he also made me very uncomfortable with inappropriate touches, sexual advances and comments. The very first time my husband and I hired him he seemed very professional and did a great job so we sought his help a second time. He offered to do a free consultation for us the second time since we were previous customers. It was then that the inappropriate and unprofessional behavior started because I was alone with him in my home. Because he was very professional the first time I didn't think I had anything to worry about. If you are a female I highly recommend you do not allow him into your home unless you have another person present with you. As he tried to back track his inappropriate behavior I got the impression I was not the first person he tried to make advances at.

MoldMasters Response • Nov 10, 2019

I am so regretful that you feel this way. I am so sorry as a business and a person to both you and your husband if you felt uncomfortable as of corse was not intentional. I hope you both can forgive me if this was how you felt. I have always been an outgoing person and easily feel like friends as this is my personality, but if it can lead to a person feeling this way...I will most certainly take this seriously and consider how it can make someone feel.
At this moment my heart is in a dark place.

MoldMasters Response • Jan 30, 2020

You can’t know how awful this is to me as a business and a person that they felt this way. And though I have a different take of the experience, my genuine heart felt regret to them both.
It is easy to say but In no way would I “knowingly” make someone...anyone...feel uncomfortable. I have ALWAYS been an extravert, gregarious and tactile personalty. It is just the way I am. I am like this with 100‘s of friends both men and women, business associates and basically EVERYBODY who also seems friendly and receptive. These people would attest to this.
In fact many even including my customers are the same way to me.
Obviously no personality works for everyone and it is tough dealing with so many different personalities while working for people in their homes.
However after being in over 10,000 homes in my total career, my treating and genuinely feeling about people more like friends instead of a business arrangement, has been overwhelmingly encouraging as a personality trait to me based years of clients statements of appreciation rather than a negative.
Though I know most people who know me feel highly of me and I try to be the best person I can, like everyone else, I am imperfect and can certainly make mistakes or mis-read people. My type personality by nature easily allows for me to come off as flirtatious. Still, even if it the situation felt harmless to me, I should NEVER feel that it comes across the same way to someone else.
Also, I do not cheat on my wife and nobody will say I have. So that intention was never a part of this.
This has been an epiphany life changing experience for me. It has made my soul sick inside. I am so depressed over it that I I can hardly eat or sleep. I will without fail never again feel I can just be myself and assume others understand me or my intensions.
All that being said, I will just add a few facts instead of an opinion as to my viewpoint of the visit.
I had worked for them over an extended period in the past and most certainly was offering help as in friendship. When this person called for my help and advise I offered to take a look and they accepted.
This wasn’t even a business arrangement and there was never a discussion of paying for services.
When I worked for them in the past, her Husband often came home during the NOON lunch hour. I offered anytime between 10am-2:30pm. She said she would drop off her children somewhere and be back home by 10:15 am and would then be available until NOON. When I arrived we greeted with a hug hello, just like friends would as far as I was concerned.
After we checked out the majority of the house, she was showing and explaining to me some of the products she was creating for a business venture. It was around 11:30 or so when I asked her if she needed for me to hurry up to finish and leave for the sake of her days schedule. Her response was that
as long as we were finished by NOON that would be good.
What I or anyone else can’t understand, is if things were being done or said in a way that were making her uncomfortable...why would she not take advantage of my offer to leave sooner rather than later… instead of saying it was good to stay as long as possible.
I am not attempting to dispute how this person felt, I am just saying what I thought and felt. I please ask that anyone reading this to consider there are different viewpoints involved here.

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