Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAfter I wrote to say I was referring my complaint to you,
Moleskine replied to say they had refunded me in full for the postage I paid for next day deliveryThanks for your helpThe reply they sent to me is below for your records.
*** *** *
*** *** *** *** ***
** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ***
*** ** *** ** *** *** *** ***
*** ***
***
Sincerely,
*** *** ***
Hello,
The customer purchased the item in question from [redacted]. We (Moleskine), the manufacturer of the product, provided a replacement product to the customer as we thought it may be a hardware issue. After the replacement, the customer was not satisfied. It was not...
a hardware issue. There were more attempts to troubleshoot the product to fit the customers needs, and the customer was still not satisfied with the product. Upon request of a full refund, the customer was refereed to [redacted], where they purchased the item. Best,
Moleskine
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAfter I wrote to say I was referring my complaint to you,
Moleskine replied to say they had refunded me in full for the postage I paid for next day deliveryThanks for your helpThe reply they sent to me is below for your records.
*** *** *
*** *** *** *** ***
** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ***
*** ** *** ** *** *** *** ***
*** ***
***
Sincerely,
*** *** ***
Hello,
The customer purchased the item in question from [redacted]. We (Moleskine), the manufacturer of the product, provided a replacement product to the customer as we thought it may be a hardware issue. After the replacement, the customer was not satisfied. It was not...
a hardware issue. There were more attempts to troubleshoot the product to fit the customers needs, and the customer was still not satisfied with the product. Upon request of a full refund, the customer was refereed to [redacted], where they purchased the item. Best,
Moleskine