Complaint: [redacted] I am rejecting this response because:I did receive a phone call from Mr [redacted] with Molina healthcare, he did explain to me that there was a billing error and that he tried to, and will continue to try to contact the hospital's billing departmentHe said that he felt I was correct on what I stated in my complaintI'd like to keep this case open until it has been resolved to my satisfaction Regards, [redacted]
Complaint: I am rejecting this response because:I don't want to say that Ms [redacted] is lying, but one part of her statement is untrue, or at least incorrectAs I previously wrote you, per our conversation on August 23rd, Ms [redacted] told me that out of the three months I had "outstanding" (June, July, and August), Molina was willing to waive JuneThat left an amount of $for July and August, which they wanted by August 25thAugust 25th was when my September premium was supposed to be due not my August oneAs she has made quite clear to me before, the due dates for payment are for the upcoming month (6/for July, 7/for August, etc.).If Ms [redacted] had said that July was the only outstanding premium I had, that would have meant that I only owed $73.38.THE SAME THING I HAVE BEEN SAYING THIS ENTIRE TIME! And I would have been willing and able to pay thatThat would have reactivated my accountThen, I would have had another $due on 8/25.Molina budged in the tiniest way but was still unwilling to come all the way acrossFineBut, please, don't misrepresent what was said, especially if the misrepresentation doesn't make sense and can be easily disproven Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] : Molina strives to provide good customer service Molina only identified and acknowledged receipt of this grievance on 03/09/ To ensure timely responses, Molina respectfully requests that all communication that has been identified as a complaint be sent via e-mail to [redacted] @MolinaHealthCare.Com Molina has researched this case and found on January 9, Molina received a telephonic call from subscriber/complainant, [redacted] ***, requesting assistance with activating his account to reflect coverage for January Mr [redacted] is not an Advanced Premium Tax Credit (APTC) recipient and as such is not eligible for a three (3) month grace period that would otherwise extend the amount of time to bring his account to current Mr [redacted] paid his premium after the due date, which caused his account to reflect inactive status However, after reviewing Mr***’s Health Insurance casework System (HICS) record received on January 23, via the Federally-facilitated Marketplace (FFM) Mr [redacted] was successfully reinstated On March 20, 2017, a Molina representative spoke to Mr [redacted] who requested he be credited one (1) month’s premium to a subsequent month Thereafter, as onetime courtesy, Molina approved the credit and will be applied to April’s due premium Mr [redacted] was apprised of Molina’s amenability to apply the credit for April
Complaint: [redacted] I am rejecting this response because:I did receive a phone call from Mr [redacted] with Molina healthcare, he did explain to me that there was a billing error and that he tried to, and will continue to try to contact the hospital's billing departmentHe said that he felt I was correct on what I stated in my complaintI'd like to keep this case open until it has been resolved to my satisfaction Regards, [redacted]
Complaint: I am rejecting this response because:I don't want to say that Ms [redacted] is lying, but one part of her statement is untrue, or at least incorrectAs I previously wrote you, per our conversation on August 23rd, Ms [redacted] told me that out of the three months I had "outstanding" (June, July, and August), Molina was willing to waive JuneThat left an amount of $for July and August, which they wanted by August 25thAugust 25th was when my September premium was supposed to be due not my August oneAs she has made quite clear to me before, the due dates for payment are for the upcoming month (6/for July, 7/for August, etc.).If Ms [redacted] had said that July was the only outstanding premium I had, that would have meant that I only owed $73.38.THE SAME THING I HAVE BEEN SAYING THIS ENTIRE TIME! And I would have been willing and able to pay thatThat would have reactivated my accountThen, I would have had another $due on 8/25.Molina budged in the tiniest way but was still unwilling to come all the way acrossFineBut, please, don't misrepresent what was said, especially if the misrepresentation doesn't make sense and can be easily disproven Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Dear [redacted] : Molina strives to provide good customer service Molina only identified and acknowledged receipt of this grievance on 03/09/ To ensure timely responses, Molina respectfully requests that all communication that has been identified as a complaint be sent via e-mail to [redacted] @MolinaHealthCare.Com Molina has researched this case and found on January 9, Molina received a telephonic call from subscriber/complainant, [redacted] ***, requesting assistance with activating his account to reflect coverage for January Mr [redacted] is not an Advanced Premium Tax Credit (APTC) recipient and as such is not eligible for a three (3) month grace period that would otherwise extend the amount of time to bring his account to current Mr [redacted] paid his premium after the due date, which caused his account to reflect inactive status However, after reviewing Mr***’s Health Insurance casework System (HICS) record received on January 23, via the Federally-facilitated Marketplace (FFM) Mr [redacted] was successfully reinstated On March 20, 2017, a Molina representative spoke to Mr [redacted] who requested he be credited one (1) month’s premium to a subsequent month Thereafter, as onetime courtesy, Molina approved the credit and will be applied to April’s due premium Mr [redacted] was apprised of Molina’s amenability to apply the credit for April