Molina Healthcare of Washington Inc

Due to privacy laws, Molina Healthcare is unable to respond publicly regarding matters pertaining to members of Molina HealthcareWe are committed to seeing that our members receive quality healthcare and are working diligently with our Member team to look into the issueMembers with questions or
concerns should contact us at (888) 665-or by visiting www.molinahealthcare.com/contactus

Dear *** ***,On behalf of Molina Healthcare, I am responding to the complaint originally received by MolinaHealthcare of Washington on June 6, The Molina Health care Government Contracts Department isresponsible for investigating and responding to complaints received by State and/or
Federal agencies.Background:The complaint states that the member experienced delays with her enrollment being entered intoMolina's systemIt also states that the member did not receive Invoices regularly.Resolution:A Molina Representative contacted the member on June 8, to discuss her account and provideinformation and a status updateThe Molina Representative will be contacting her again to provide afull resolution.Thank you for the opportunity to address these concernsIf you have any questions regarding thisinformation, please do not hesitate to contact me.Sincerely,Lisa M.Contract Specialist, Government ContractsMolina Healthcare of [email protected]

On behalf of Molina Healthcare, I am responding to the complaint originally received by MolinaHealthcare of Washington on July 13, The Molina Healthcare Government Contracts Departmentis responsible for investigating and responding to complaints received by State and/or Federal
agencies.Background:The complaint states that the member has been making timely payments but has a restriction on heraccount.Resolution:Upon review of the account it was determined that some payments were not made timely by themember causing the restriction, which has been liftedA Molina Representative attempted to contactthe member on July 21, and July 22, to discuss her account and provide information but shewas unavailableAn unable to contact letter has been sent to the member.Thank you for the opportunity to address these concernsIf you have any questions regarding thisinformation, please do not hesitate to contact me
- *** *

The business may have resolved my dispute for meI spoke with Jasmine from Molina ***e and she has been in communication with the Washington Health *** on this matterI received a phone call today at 2:50pm from her in which she says 'everything has been resolved'I will not be financially obligated to pay for any Molina bills in So, you may close this case for nowFor this reason I won't bother with submitting the attached Revdex.com authorization form you attached

***DOCUMENT ATTACHED***
MOLINA
HEALTHCARE
5/17/
*** ***, Revdex.com Resolutions Consultant Revdex.com
PO Box
DuPont, WA
Regarding: Complaint ID #*** Dear Ms***,
On behalf of Molina Healthcare of Washington, Inc("Molina Healthcare"), Iam responding to the complaint initiated by a Molina member, originally received by Molina Healthcare on May 11,The Molina Healthcare Government Contracts Department is responsible for Investigating and responding to complaints received by State and/or Federal agencies
This response Is In regard to a consumer rebuttal submitted by a Molina member on May 4, Background:
The member's original complaint was in regard to billing and enrollment discrepancies In Member states in
his rebuttal that he received inaccurate invoices
Response:
Molina has resolved the billing issues and worked very closely with the member over the last week to relay updates and ensure the lines of communication are openMolina recognizes the error and invoicing discrepancies that occurred with your account, which are now correctedWe believe that we have come to an appropriate resolution and will work closely with the member to ensure updated invoices are sent and the member is comfortable with the resolution going forward
Thank you for the opportunity to address these concernsff you have any questions regarding this information, please do not hesitate to contact me
Sincerely,
Kristi G
Contract Specialist,
Government Contracts Molina Healthcare of Washington
[email protected]

Complaint: ***
I am rejecting this response because:I have been talking to your agents since you took over my mental health contractI was last on the phone with your agents and supervisor telling me after a minute phone call "if they are listed on the website then they are apart of caretakers with Molina." This is not the case and I am tired of calling all of your numbersI want a representative to get me the services I need not the run aroundNeither the current agents nor website meets any customer service needs that I have
Sincerely,
*** ***

[redacted], we are truly sorry to hear you are not happy with your experience with Molina Healthcare and we want to do everything we can to help you.  However, due to privacy laws, Molina Healthcare is unable to respond publicly regarding matters pertaining to members of Molina Healthcare. Members...

with questions or concerns should contact us at [redacted] or by e-mailing us at [redacted]

Regarding: Complaint ID #[redacted]
On behalf of Molina Healthcare, I am responding to the complaint initiated, originally received by MolinaHealthcare of Washington on January 28, 2015. The Molina Healthcare Government Contracts Department isresponsible for investigating and responding to complaints...

received by State and/or Federal agencies.
This response is in regard to the consumer rebuttal submitted on January 21, 2016.
Background:Member states she has had issues with Molina Healthcare dating back to April 9, 2015 pertaining to eligibility. Inaddition, she has experienced discrepancies In Invoices which has created billing issues with her account.
Response:Molina Member Services contacted the member on January 29, 2016 to Inform her of possible resolutions. Themember stated she was unavailable as she was heading to a meeting. She asked for a call back on MondayFebruary 1, 2016 around 10:00 am to discuss. Member Services will contact her again at that time to provide anupdate.
Thank you for the opportunity to address these concerns. If you have any questions regarding this information,please do not hesitate to contact me.
Sincerely,Krlstl *. G[redacted]Contract Specialist, Government ContractsMolina Healthcare of WashingtonPhone (425) 398-2634

Complaint: [redacted]I am rejecting this response because:Receiving a clearly generic response letter in no way shows that Molina in any way cares about rectifying their mistakes. I also have no doubt that Molina will never contact me because they have failed in every other instance to do so. You are an awful company and I will make sure to inform everyone I interact with not to use your company or any services you provide. You spent seven months screwing things up and have never accepted responsibility for them. I have always tried to do the right thing (like telling you in the first place you're billing was screwed up but was assured it was "correct") and all you've wanted is for me to pay and pay and pay despite you being unable to give me a correct bill IN SEVEN [redacted] MONTHS.You [redacted] as a company.

On behalf of Molina Healthcare, I am responding to the complaint initiated by a Molina member, originally received by Molina Healthcare of Washington on April 21,2016. The Molina Healthcare Government Contracts Department is responsible for Investigating and responding to complaints received by...

State and/or Federal agencies.This response Is In regard to the consumer rebuttal submitted by a Molina member on April 14, 2016. Background:The member's original complaint was In regard to bllllng and enrollment In 2015. Member states In his rebuttalthat he received billing errors.Response:Molina has resolved the 2015 billing Issues and will reach out and contact the member to address his concerns and answer any questions. We apologize for any Inconvenience this has caused.Thank you for the opportunity to address these concerns. If you have any questions regarding this Information, please do not hesitate to contact me.

Due to privacy laws, Molina Healthcare is unable to respond publicly regarding matters pertaining to members of Molina Healthcare. We are committed to seeing that our members receive quality healthcare and are working diligently with our team to help resolve this matter. Members with questions or...

concerns should contact us at (888) 665-4621 or by visiting www.molinahealthcare.com/contactus.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me even if Molina has blurred the details of the situation.Sincerely, [redacted]

Due to privacy laws, Molina Healthcare is unable to respond publicly regarding matters pertaining to members of Molina Healthcare. We are committed to seeing that our members receive quality healthcare and have forwarded this complaint to the correct team for resolution. Members with...

additional questions or concerns should contact us at [redacted] or by e-mailing [redacted]

Regarding: Complaint ID #[redacted]
 
Dear Ms. [redacted],
 
On behalf of Molina Healthcare, I am responding to the complaint originally received by Molina Healthcare of Washington on October 28, 2016. The Molina Healthcare Government Contracts Department is responsible for investigating and...

responding to complaints received by State and/or Federal agencies.
 
Background:
The complaint states that the member is having issues finding a new Psychiatrist who will take his insurance.
 
Response:
A Molina Case Manager attempted to reach the member on 11/2/16 and 11/4/16 to assist with finding a new Psychiatrist but the member was unavailable so voicemails were left requesting a call back. An unable to contact letter has been sent to the member.
 
Thank you for the opportunity to address these concerns. If you have any questions regarding this information, please do not hesitate to contact me.
Sincerely, Amy G.
Contract Specialist, Government Contracts Molina Healthcare of Washington
 [email protected]

Complaint: [redacted]
I can neither accept or reject this response because it doesn't address the complaint; they just cite privacy laws saying they cannot discuss this on Revdex.com. I did get separate communications from Molina today saying one of their agents will contact me by phone today.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I called back and the two extensions left didn't work Sincerely,[redacted]

On behalf of Molina Healthcare, I am responding to the rebuttal to #[redacted] complaint received by Molina Healthcare of Washington on November 21, 2016. The Molina Healthcare Government Contracts Department is responsible for investigating and responding to complaints received by State and/or Federal agencies.
 
Background:
The member states he called the two extensions and they did not work and therefore is rejecting the response.
 
Response:
Our records show the member called the Case Manager on November 10, 2016. The Case Manager was able to work with the member and schedule a same day appointment for the member with a new behavioral health provider. The member thanked the Case Manager for the help.
 
Thank you for the opportunity to address these concerns. If you have any questions regarding this information, please do not hesitate to contact me.
 
Sincerely, Amy G.
Contract Specialist, Government Contracts
Molina Healthcare of Washington
[email protected]