Molina Healthcare of Wisconsin

Molina Healthcare of Wisconsin (Molina) appreciates the opportunity to respond to the Revdex.com complaint ([redacted]) filed by Mr. and Mrs.  Steve and Doris [redacted].Molina has conducted an internal review of the details of the complaint and information as provided by the [redacted]s. ...

Attached please find our response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Scott [redacted]

Molina Healthcare of Wisconsin (Molina) appreciates the opportunity to respond to the Revdex.comcomplaint (11562276) filed by Ms. Ann [redacted].Molina has conducted an internal review of the details of the complaint and information as provided by Ms.[redacted].Molina received an 834 add...

file from the Marketplace Exchange for Ms. [redacted], her spouse and child onDecember 14, 2014. This file listed Ms. [redacted] and her family enrolled in a Silver 200 plan with a monthlypremium of $257.80, an APTC of $953.00 and an effective date of April 1, 2014. On November 25, 2014Molina received an 834 add file from the Marketplace exchange showing Ms. [redacted], her spouse and childin a Silver 200 plan with a monthly premium of $11.85, an APTC of $1,085.00, effective January 1, 2015. OnDecember 2, 2014 Molina received a termination file from the Marketplace exchange showing Ms. [redacted]and her family retro-terminated as of January 1, 2015 due to Voluntary Cancellation. That same day, Molinareceived an add file from the Exchange showing Ms. [redacted], her spouse and child in a Silver 250 plan with amonthly premium of $19.35, an APTC of $1,078.00, effective January 1, 2015.Molina received an additional 834 add file on October 30, 2015 showing Ms. [redacted], her spouse and childactive in a Silver 250 plan, with a monthly premium of $244.93, an APTC of $1,036.00 effective January 1,2016. On November 6, 2015 Molina received an 834 termination file for Ms. [redacted] and her family,effective January 1, 2016 due to Voluntary Cancellation. That same day, Molina received an add file from theexchange showing Ms. [redacted], her spouse and child in a Silver 250 plan with a monthly premium of$228.93, an APTC of $1,052.00, effective January 1, 2016.Ms. [redacted]’s Payment Summary:? 03/11/2014 – Member paid $266.80? 03/11/2014 – Member paid $266.80? 05/15/2014 – Member paid $239.80? 05/21/2014 – Member paid $275.80? 07/15/2014 – Member paid $239.80? 08/15/2014 – Member paid $257.80? 09/15/2014 – Member paid $257.80? 10/17/2014 – Member paid $257.80? 11/15/2014 – Member paid $257.80? 01/17/2015 – Member paid $38.70? 02/15/2015 – Member paid $19.35? 03/24/2015 – Member paid $19.35? 04/24/2015 – Member paid $19.35? 05/27/2015 – Member paid $19.35? 06/24/2015 – Member paid $19.35? 07/23/2015 – Member paid $19.35? 08/24/2015 – Member paid $19.35? 09/23/2015 – Member paid $19.35? 10/27/2015 – Member paid $19.35? 11/23/2015 – Member paid $19.35? 02/29/2016 – Member paid $686.79? 04/06/2016 – Member paid $228.93? 06/15/2016 – Member paid $457.86? 07/15/2016 – Member paid $228.93Ms. [redacted] account is currently paid through July 31, 2016.Molina’s investigation confirmed that Ms. [redacted] had set up auto pay for 2014 through the end of year2015. With no open invoices for the beginning of 2016, Ms. [redacted]’s auto pay account was incorrectlycancelled due to a staff member’s error.On July 18, 2016 Ms. [redacted], her spouse and child’s account was updated to indicate no lapse in insurancecoverage. Ms. [redacted] was verbally informed of this resolution on July 20, 2016.If you have any questions regarding this letter, please contact us at ###-###-####.

Please advise if there are additional consumer concerns in which were not attached that you are requesting a response from Molina Healthcare of Wisconsin?  No additional comments and/or concerns are attached?