Dear Ms. [redacted]We received your complaint, addressed to the Revdex.com, regarding an inquiryreporting on your credit bureau. As the bank that issues various credit card accounts, we arehere to assist with all account-related questions or concerns. Your correspondence wasforwarded to...
my attention for review, and I appreciate the opportunity to respond to yourconcerns.We understand from your complaint that Comenity Bank pulled your credit report without yourconsent. You spoke with [redacted] on November 26, 2014, about an inquiry that wasplaced on your Equifax credit report. [redacted] sent a special letter stating that all three creditbureaus will be notified of the deletion of the inquiry, but as of June 1, 2015, the inquiry stillexists on your Equifax credit report. You would like the inquiry removed from your Equifaxcredit report, and to send you a letter by mail confirming this has been completed.Our records indicate that we have previously responded to this issue. Enclosed, please find ourcorrespondence sent on November 26, 2014. A copy of this response is attached for yourrecords.Please be advised, due to their compliance policies, the credit bureaus do not delete inquiriesfrom a consumer's credit bureau report. However, when the Bank requests that an inquiry beremoved, the credit bureaus will change it to a soft inquiry. This means that the inquiry onlyappears when the consumer pulls his or her own credit report. A sofl inquiry does not appearon a consumer's credit report that is provided to a lender or any other authorized party, and itdoes not impact the consumer's credit score. Therefore, you will continue to see the inquiry onyour credit report, but it will not be visible to anyone else who may pull your credit report.I hope this information is helpful. Should you have any further questions, please contact me at###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will be happy to assist you.Sincerely,[redacted] Consumer Relations Specialist
I wanted to clarify the problem. You wrote: "We understand from your complaint that you processed an $88.37 payment on February 19, 2015, through your credit union bill pay system, and the payment has not posted to your account. In addition, you request the late fees to be credited and the inaccurate payment history deleted from your credit report."Correction: The payment I sent in February was for $38.37 (the exact amount due on that bill). The remainder $50 I referenced is the amount I was charged in late fees as a result of this whole mess. Please take a look at my credit report, and you will see that I have been diligently paying all my accounts/bills on time for the past 2 years. I appreciate you waiving the $25 late fee, but that takes care of only one of them. Thanks so much for your help! Regards,
[redacted]
Upon review of our files regarding this matter it was determined that this property was not sold, rather it was foreclosed upon on 6/18/14 per the attached records from the MD SDAT. Furthermore,the amount owed to the [redacted] HOA (of which we are the Managing Agent) was $222.00 for the...
year 2014.The complainant's funds were applied to her other account with the [redacted] Association, and a refund of $594 was sent to the complainant from that account on 3/4/15.The policy of [redacted] which has an annual fee is not to prorate annual fees.Please review the attached and do not hesitate to contact me for further clarification and any additional questions. Thank you
This response did not address my issue. All it is is a letter claiming that they sent me a response on July 15th which I never received. What is the response?
Regards,
[redacted]
January 5, 2017 [redacted] RE: [redacted] Dear [redacted]: Comenity Bank has received your correspondence regarding the above-referenced account. Comenity Bank issues the [redacted] credit card. We are here to answer your questions and assist with your concerns. We understand from your complaint, you placed an order for furniture on September 28, 2015. The order was completed minus one arm chair. You state the balance was paid in full as of December 2015. On August 30, 2016, you received a statement indicating a purchase dated July 28, 2016 in the amount of $1,033.13. You wrote a letter to the Bank stating you did not make this purchase. You received a letter with documents from the Bank advising that this order was from September 2015, for the arm chair. You wrote back in November 2016, you supplied your documents advising that you paid for one arm chair that you received. You request the Bank to acknowledge that you do not owe this balance and to cease and desist from all collection attempts. I am happy to share my findings. Per your request, a "cease and desist" status has been placed on your account. This cease and desist request will stop all future collection calls, but it will also suspend authorizations for new purchases on all of your accounts since we will be unable to contact you. You will continue to receive certain legal communications as permitted by law. Your request to cease and desist contact on your account may be changed at any time by contacting us again in writing at the below address: [redacted]
** [redacted] This letter is for informational purposes to respond to your correspondence and is not an attempt to collect on this balance. Bank records indicate that we received your letter dated August 30, 2016, to dispute the amount of $1,033.13. While the Bank was investigating this matter, the account was provided a provisional credit for this transaction. At the completion of your dispute, and explained in the letter dated October 28, 2016, the transactions were found to be valid and the provisional credits were removed. We contacted [redacted] again, on your behalf, regarding this matter. We were advised that you received a single hayes chair due to an inventory error and although, the account was charged for this item initially, the $1,033.13 cost of the chair was credited back to the account on November 22, 2015, since the item had not filled and shipped. Furthermore, it took the vendor until June 2016, to fill the order. They also advised that you were called on July 1, 2016, to verify that you had received the chair and a message was left requesting confirmation. Additionally, a second voicemail was left on July 7, 2016, and after tracking verified that you had received the chair, the account was charged on July 28, 2016, for the $1,033.13. Lastly, they state you contacted the care center on July 28, 2016, and were provided all details regarding the transaction. The balance indicated on you statement is valid, and no credit is due on the account at this time. I hope you have found this information to be helpful. If you have any questions or concerns, please feel free to contact me at [redacted]. ...⇄ Sincerely, [redacted]
*
[redacted] [redacted]
Dear [redacted]We received your complaint regarding your dressbarn credg card account. Comenity Bankissues dressbarn credit cards and we are here to help with account-related questions andconcerns. Your complaint, addressed to the Revdex.com, was forwarded ta myattention and I...
appreciate the opportunity to assist you.I understand from your complaint, you received an advertisement from dressbarn with yourmonthly billing statement for a talking large button telephone. You advised dressbarn you wereinterested in the product with the receipt of your monthly payment. However, you state younever received this item; therefore, you were unaware that your dressbarn credit card accounthad been billed.Your desired settlement is for Comenity Bank to stop billing you for the product you state younever received.Bank records indicate two charges in the amount of $13.04, were billed to your account for thetelephone. Both charges, totaling $26.08, were returned and credits posted to the dressbarncredit card account on August 12, 2015.We would like to apologize for any inconvenience this matter may have caused you. Please beadvised, in the interest of customer service, a credit totaling $31 -08 has been applied to yourdressbarn credit card acc,ount to rem-gve the remaining balance.I hope you find this information to be helpful. Should you have additional questions or concernsabout this matter, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####).SincerleyGeanine M[redacted]
I am rejecting this response because: I am not disputing Victoria Secrets. I am disputing my Maurices bill!!! You need to re read the compliant!! I never said anything about Victoria Secrets , however I did about Maucrices. I Think you should reread the complaint again. Everything that you talked about in your response is what I complained about with my Maurices account. Please re -read the complaint.
Regards, [redacted]
Dear [redacted] Comenity Bank has received your correspondence regarding the...
above-referenced credit card account. Comenity Bank issues the Herberger’s credit card account. We are here to answer your questions and assist with your concerns. Your correspondence states that you were late with a payment and the Bank called a phone number belonging to your sister regarding your account. You would like to know how the Bank got your sister’s phone number and knew she was related to you. Furthermore, you would like this account closed and some type of store compensation. We apologize for any frustration or inconvenience this matter may have caused you. Bank records indicate that you had a payment due by September 5, 2017. The Bank did not receive a payment; therefore, your payment became one billing period past due. Bank records indicate that the phone number ending in [redacted] was the phone number provided to us when the account was opened. When the Bank’s records show that the full minimum payment amount due is not received by the due date, the Bank will make attempts to contact you regarding the status of the account. Many times a payment is overlooked by the customer, and a reminder call is helpful to bring the account back to a current status. Please be advised that the Bank declines your request for compensation. I hope you found this information to be helpful. If you have any questions or concerns, please feel free to contact me at [redacted] Sincerely, Jenny W[redacted]
Dear Ms. [redacted]We received your complaint regarding the account noted above. Comenity Bank issues Lane BryantRetail credit cards and we are here to help with your account-related questions and concerns. Yourcomplaint, addressed to the Revdex.com, was forwarded to my attention and I...
appreciate theopportunity to assist you.I understand from your complaint, that the MyCardExtraPlus progrm that you enrolled in with your LaneBryant Retail credit card account, has not honored the reimbursement program. You state, you have beenovercharged for services you have not received, and due to this matter, you have cancelled your serviceswith MyCardExtraPlus.You are requesting Cornenity Bank cancel the MyCardExtraPlus rewards program, and provide acomplete refund for the amount of $48.65, plus $60.00 in reimbursement for services never rendered. Inaddition, you are requesting any derogatory information listed on your credit report as a result of thismatter, be removed, and updated notification be sent to the national credit reporting agencies. Lastly,you bave requested all Bank related charges, such as late fees and finance charges, be removed fromyour Lane Bryant Retail credit card account.I apologize for any frustration or inconvenience you have experienced as a result of this matter.In the interest of customer service, as of November 5, 2015, the MyCardExtraPlus program has beencancelled. Please be advised, no further charges will be charged to your Lane Bryant Retail credit cardaccount in regard to this program. In addition, an electronic refund in the amount of $251.19, was issuedand paid on November 10,2015.Lastly, the Bank has updated your payment history to reflect current and notification has been sent to thenational credit reporting agencies advising of the payment history update. Please allow up to 45 days forthis information to be updated in their records.I hope you find this information to be helpful. Should you have additional questions or concerns aboutthis issue, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will behappy to assist you.Sincerely,Geanine M[redacted]
Dear Ms. [redacted]: We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank issues LANE BRYANT credit card accounts, and we are here to assist with your account-related questions. Your complaint was forwarded to my...
attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that after reviewing your account, you noticed that you are receiving two finance charges on your account. You are requesting that you only receive one finance charge monthly. After a thorough review of the account, our records indicate that you have emailed our Secure Message Center regarding this same matter. Please be advised, as stated in the return email from our message center, the terms regarding the above-referenced account, including the Annual Percentage Rate (APR), were changed on February 15, 2016. All purchases prior to February 15, 2016, are subject to an APR of 25.24%. All purchase after February 15, 2016, are subject to the new APR of 27.24%. This information can be found on your monthly billing statement in the interest charge calculation section. This is the reason for the two finance charges on you statements. Once the balance for the purchases made before February 15, 2016, are paid in full your account will only assess one finance charge. We hope you find this information helpful, and we sincerely apologize for any confusion or inconvenience this matter has caused you. If you have any further questions about your account, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, ...⇄ Renee S[redacted]
how convenient that you can't find a phone conversation. I called the Victoria's secrets 1800 number and then got transferred to yall.but that's fine loose a long time customer and my mother over $60i spend a lot of money with y'all. And I called and was lied to by your employees. That's not ok. I submitted payment on the due date in may and my bank took it out the day after.hope $60 is worth loosing customers overi will be closing my account with yalland I will be closing my husbands account with yalland my mother will also be colsing her accountthanks for having lying crappy customer service and conveniently misplacing my phone calls
We received your complaint regarding a Comenity Bank credit card account. Comenity Bank issues multiple credit card accounts, and we are here to help answer your account-related questions. Your correspondence was forwarded to my attention, and I appreciate the opportunity to respond...
to your concerns. We understand from your complaint that your girlfriend received unsatisfactory service, when she contacted customer service regarding an order she placed. Please except our deepest apology as Comenity Bank does not condone that a customer be treated with disrespect at any time. We strive to provide each of our customers with an excellent customer service experience and we apologize that she received less than that when she contacted us. Please be advised that we have attempted to locate an account in your name with the information provided; however, we are unable to locate an account. To locate an account, we would need additional information. Please provide the following: ? Complete Account Number ? Any Previous Names ? Any Previous Addresses ? Home Telephone Number ? Social security number This information can be mailed to the address listed above or faxed to my attention at [redacted] I hope you find this information to be helpful. Should you have any additional questions or concerns, please do not hesitate to contact me directly at [redacted], ext. [redacted] (TDD/TTY [redacted]). I would be happy to assist you. Sincerely, Jenny W[redacted]
We are in receipt of your complaint regarding unwanted telephone calls. Comenity Bankresponds to all account-related questions. Your complaint, addressed to the Better BusinessBureau, was forwarded to my attention, and I appreciate the opportunity to respond to yourconcerns.Your complaint indicates...
you are receiving several telephone calls daily from Comenity Bank onyour telephone number ending in [redacted], regarding a matter/person not related to you. The callsplaced to the telephone number would have been attempts by us to contact one of our customersregarding a personal business matter. You have requested for all calls from Comenity Bank tocease.We apologize for any inconvenience or frustration this may have caused you. Please be assured,Comenity Bank will honor your request to cease all telephone communication to the telephonenumber ending in [redacted].I hope this information is helpful. Should you have any questions or concerns regarding this letter,please feel free to contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will behappy to assist you.Sincerely,
Comenity Capital Bank[redacted]April 13,2016[redacted]Dear [redacted]:Thank you for the recent complaint regarding the...
above-noted account. Comenity Capital Bank issuesGARDNER-WHITE credit card accounts, and we respond to all account-related inquiries. Your complaint,addressed to the Revdex.com, was forwarded to my attention, and I appreciate thisopportunity to assist you.In your complaint you state that you did not receive any information regarding your new account via mailor email and was unaware of when your payment was due. You further state that a late fee wasassessed to your account and would like to have it waived. I understand your concerns and I apologizefor any frustration you may have experienced because of this issue.I have reviewed our records and the due date on your account is on the 10th of every month.Upon further review, our records indicate that on February 13, 2016, a statement was issued to youshowing a balance of $1,479.96 with a minimum payment of $25.00 due by March 10, 2016. As a resultof no payment being received by the due date, a late fee was assessed to your account.Our records further indicate that on March 22, 2016, you opted to received your statements electronically.Please be advised that statement notification will be sent to [redacted], which is thee-mail address you provided.Although the Bank has found no errors and have no record of your statements being returned asundeliverable, in the interest of customer service, the Bank has issued a credit of $25.00 for the late feethat was previously assessed to your account.To avoid late fees in the future, please ensure that your payment is mailed 7 business days before yourscheduled due date. For your convenience, we also offer a payment by telephone option (a fee may becharged for this option), which can be accessed by contacting our Customer Care Center at [redacted], or an online payment option, which can be accessed at [redacted]I hope that this information is helpful. Should you have any additional questions or concerns, please donot hesitate to contact me directly at ###-###-####, ext [redacted] (TDD/TTY ###-###-####). 1 would behappy to assist you.Sincerely, Jenny W[redacted]Consumer Relations SpecialistCC: Revdex.com
Comenity Capital Bank (Bank) has received your correspondence regarding the above referencedaccount. Comenity Capital Bank issues the HSN credit card. We are here to answeryour questions and assist with your concerns.The Bank has received your correspondence from the Revdex.com (Revdex.com)....
You stateyou made a purchase for pants and undergarments in the amount of $45.97. The pants were sentback for an exchange and you were charged $19.99 for returned merchandise. You question howadditional charges posted to your account when no further orders were made.We would like to help resolve any concerns you have. However, based on the informationprovided in your correspondence, and after a review of your HSN account we have been unableto identify the transactions in question.In order to better assist you, please provide us with more specific information regarding yourconcerns. Once this information has been received, we will be able to more accurately addressany concerns you may have. Please send this information to our disputes address below.Comenity Capital BankPOBox 182620Columbus, OH 43218I hope you have found this information to be helpful. If you have any questions or concerns, pleasefeel free to contact me at ###-###-####.
Comenity Bank (Bank) has received your correspondence regarding the above-referenced account. Comenity Bank issues the Victoria’s Secret Angel and previously issued The Limited credit cards. We are here to answer your questions and assist with your concerns.Your correspondence indicates you are the...
primary accountholder of the Victoria’s Secret Angel and The Limited credit card accounts and your daughter was an authorized buyer on the accounts. On March 22, 2017, all charges to your accounts were paid and you requested the accounts be closed. After making payments you received a bill showing new charges made by your daughter. You contacted the Bank and were advised your daughter made additional purchases in May, 2017. You do not wish to pay for any charges incurred after March, 2017, and feel the Bank should honor your previous request to close the accounts. You have requested the Bank erase the charges made after you requested to close the accounts.Please note Comenity Bank, Victoria’s Secret, and The Limited, are three separate entities. The Bank issues and is responsible for addressing questions related to the credit card account(s). Victoria’s Secret and The Limited are responsible for handling matters related to sales, merchandise processing, returns and shipping.We have reviewed the concerns in your correspondence and would like to share the following information.On March 8, 2017, you contacted the Bank by telephone and inquired about the balance due on the Victoria’s Secret Angel account. You requested we close the account. This account was closed, per your request, on March 8, 2017. On May 11 ,2017, and May 12, 2017, the authorized buyer on the account made three retail purchases in the amounts of $101.23, $112.60, and $90.94. Authorization for these transactions were not given by the Bank; however, the store was able to override the system and the purchases were applied to the account.We have issued credits totaling $304.77 to the Victoria’s Secret Angel account. We have also credited the $27.00 late fee and applicable finance charge of $6.80. Your January billing statement will reflect these adjustments.On November 2, 2017, you contacted the Bank by telephone with questions regarding youraccounts. We informed you The Limited account was still open and you requested we close theaccount. This account was closed, per your request, on November 2, 2017. The last purchasemade to this account was on March 19, 2016. Since the purchase was made prior to the requestto close this account, we respectfully decline your request to adjust the balance. The balance onthis account is $298.17 with a minimum payment of $72.00 due by January 7, 2018.I hope you have found this information to be helpful. If you have any questions or concerns, pleasefeel free to contact me at (800) 820-8932.Sincerely,Rachel R[redacted]Compliance Dept. – Consumer Responsescc: Revdex.com
Dear [redacted]Comenity Bank has received your correspondence regarding the above-referenced account. Comenity Bank issues Ashley Stewart credit card accounts. We are here to answer your questions and assist with your concerns.We previously responded to your correspondence submitted to the Bank regarding this matter. Please find enclosed a copy of our response sent to you on March 27, 2017.I hope you found this information to be helpful. If you have any further questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W[redacted]
Dear Ms. [redacted]We received your complaint, addressed to the Revdex.com, regarding an inquiryreporting on your credit bureau. As the bank that issues various credit card accounts, we arehere to assist with all account-related questions or concerns. Your correspondence wasforwarded to...
my attention for review, and I appreciate the opportunity to respond to yourconcerns.We understand from your complaint that Comenity Bank pulled your credit report without yourconsent. You spoke with [redacted] on November 26, 2014, about an inquiry that wasplaced on your Equifax credit report. [redacted] sent a special letter stating that all three creditbureaus will be notified of the deletion of the inquiry, but as of June 1, 2015, the inquiry stillexists on your Equifax credit report. You would like the inquiry removed from your Equifaxcredit report, and to send you a letter by mail confirming this has been completed.Our records indicate that we have previously responded to this issue. Enclosed, please find ourcorrespondence sent on November 26, 2014. A copy of this response is attached for yourrecords.Please be advised, due to their compliance policies, the credit bureaus do not delete inquiriesfrom a consumer's credit bureau report. However, when the Bank requests that an inquiry beremoved, the credit bureaus will change it to a soft inquiry. This means that the inquiry onlyappears when the consumer pulls his or her own credit report. A sofl inquiry does not appearon a consumer's credit report that is provided to a lender or any other authorized party, and itdoes not impact the consumer's credit score. Therefore, you will continue to see the inquiry onyour credit report, but it will not be visible to anyone else who may pull your credit report.I hope this information is helpful. Should you have any further questions, please contact me at###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will be happy to assist you.Sincerely,[redacted] Consumer Relations Specialist
I wanted to clarify the problem. You wrote: "We understand from your complaint that you processed an $88.37 payment on February 19, 2015, through your credit union bill pay system, and the payment has not posted to your account. In addition, you request the late fees to be credited and the inaccurate payment history deleted from your credit report."Correction: The payment I sent in February was for $38.37 (the exact amount due on that bill). The remainder $50 I referenced is the amount I was charged in late fees as a result of this whole mess. Please take a look at my credit report, and you will see that I have been diligently paying all my accounts/bills on time for the past 2 years. I appreciate you waiving the $25 late fee, but that takes care of only one of them. Thanks so much for your help! Regards,
[redacted]
Upon review of our files regarding this matter it was determined that this property was not sold, rather it was foreclosed upon on 6/18/14 per the attached records from the MD SDAT. Furthermore,the amount owed to the [redacted] HOA (of which we are the Managing Agent) was $222.00 for the...
year 2014.The complainant's funds were applied to her other account with the [redacted] Association, and a refund of $594 was sent to the complainant from that account on 3/4/15.The policy of [redacted] which has an annual fee is not to prorate annual fees.Please review the attached and do not hesitate to contact me for further clarification and any additional questions. Thank you
This response did not address my issue. All it is is a letter claiming that they sent me a response on July 15th which I never received. What is the response?
Regards,
[redacted]
January 5, 2017 [redacted] RE: [redacted] Dear [redacted]: Comenity Bank has received your correspondence regarding the above-referenced account. Comenity Bank issues the [redacted] credit card. We are here to answer your questions and assist with your concerns. We understand from your complaint, you placed an order for furniture on September 28, 2015. The order was completed minus one arm chair. You state the balance was paid in full as of December 2015. On August 30, 2016, you received a statement indicating a purchase dated July 28, 2016 in the amount of $1,033.13. You wrote a letter to the Bank stating you did not make this purchase. You received a letter with documents from the Bank advising that this order was from September 2015, for the arm chair. You wrote back in November 2016, you supplied your documents advising that you paid for one arm chair that you received. You request the Bank to acknowledge that you do not owe this balance and to cease and desist from all collection attempts. I am happy to share my findings. Per your request, a "cease and desist" status has been placed on your account. This cease and desist request will stop all future collection calls, but it will also suspend authorizations for new purchases on all of your accounts since we will be unable to contact you. You will continue to receive certain legal communications as permitted by law. Your request to cease and desist contact on your account may be changed at any time by contacting us again in writing at the below address: [redacted]
** [redacted] This letter is for informational purposes to respond to your correspondence and is not an attempt to collect on this balance. Bank records indicate that we received your letter dated August 30, 2016, to dispute the amount of $1,033.13. While the Bank was investigating this matter, the account was provided a provisional credit for this transaction. At the completion of your dispute, and explained in the letter dated October 28, 2016, the transactions were found to be valid and the provisional credits were removed. We contacted [redacted] again, on your behalf, regarding this matter. We were advised that you received a single hayes chair due to an inventory error and although, the account was charged for this item initially, the $1,033.13 cost of the chair was credited back to the account on November 22, 2015, since the item had not filled and shipped. Furthermore, it took the vendor until June 2016, to fill the order. They also advised that you were called on July 1, 2016, to verify that you had received the chair and a message was left requesting confirmation. Additionally, a second voicemail was left on July 7, 2016, and after tracking verified that you had received the chair, the account was charged on July 28, 2016, for the $1,033.13. Lastly, they state you contacted the care center on July 28, 2016, and were provided all details regarding the transaction. The balance indicated on you statement is valid, and no credit is due on the account at this time. I hope you have found this information to be helpful. If you have any questions or concerns, please feel free to contact me at [redacted]. ...⇄ Sincerely, [redacted]
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[redacted] [redacted]
Dear [redacted]We received your complaint regarding your dressbarn credg card account. Comenity Bankissues dressbarn credit cards and we are here to help with account-related questions andconcerns. Your complaint, addressed to the Revdex.com, was forwarded ta myattention and I...
appreciate the opportunity to assist you.I understand from your complaint, you received an advertisement from dressbarn with yourmonthly billing statement for a talking large button telephone. You advised dressbarn you wereinterested in the product with the receipt of your monthly payment. However, you state younever received this item; therefore, you were unaware that your dressbarn credit card accounthad been billed.Your desired settlement is for Comenity Bank to stop billing you for the product you state younever received.Bank records indicate two charges in the amount of $13.04, were billed to your account for thetelephone. Both charges, totaling $26.08, were returned and credits posted to the dressbarncredit card account on August 12, 2015.We would like to apologize for any inconvenience this matter may have caused you. Please beadvised, in the interest of customer service, a credit totaling $31 -08 has been applied to yourdressbarn credit card acc,ount to rem-gve the remaining balance.I hope you find this information to be helpful. Should you have additional questions or concernsabout this matter, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####).SincerleyGeanine M[redacted]
I am rejecting this response because: I am not disputing Victoria Secrets. I am disputing my Maurices bill!!! You need to re read the compliant!! I never said anything about Victoria Secrets , however I did about Maucrices. I Think you should reread the complaint again. Everything that you talked about in your response is what I complained about with my Maurices account. Please re -read the complaint.
Regards, [redacted]
Dear [redacted] Comenity Bank has received your correspondence regarding the...
above-referenced credit card account. Comenity Bank issues the Herberger’s credit card account. We are here to answer your questions and assist with your concerns. Your correspondence states that you were late with a payment and the Bank called a phone number belonging to your sister regarding your account. You would like to know how the Bank got your sister’s phone number and knew she was related to you. Furthermore, you would like this account closed and some type of store compensation. We apologize for any frustration or inconvenience this matter may have caused you. Bank records indicate that you had a payment due by September 5, 2017. The Bank did not receive a payment; therefore, your payment became one billing period past due. Bank records indicate that the phone number ending in [redacted] was the phone number provided to us when the account was opened. When the Bank’s records show that the full minimum payment amount due is not received by the due date, the Bank will make attempts to contact you regarding the status of the account. Many times a payment is overlooked by the customer, and a reminder call is helpful to bring the account back to a current status. Please be advised that the Bank declines your request for compensation. I hope you found this information to be helpful. If you have any questions or concerns, please feel free to contact me at [redacted] Sincerely, Jenny W[redacted]
Dear Ms. [redacted]We received your complaint regarding the account noted above. Comenity Bank issues Lane BryantRetail credit cards and we are here to help with your account-related questions and concerns. Yourcomplaint, addressed to the Revdex.com, was forwarded to my attention and I...
appreciate theopportunity to assist you.I understand from your complaint, that the MyCardExtraPlus progrm that you enrolled in with your LaneBryant Retail credit card account, has not honored the reimbursement program. You state, you have beenovercharged for services you have not received, and due to this matter, you have cancelled your serviceswith MyCardExtraPlus.You are requesting Cornenity Bank cancel the MyCardExtraPlus rewards program, and provide acomplete refund for the amount of $48.65, plus $60.00 in reimbursement for services never rendered. Inaddition, you are requesting any derogatory information listed on your credit report as a result of thismatter, be removed, and updated notification be sent to the national credit reporting agencies. Lastly,you bave requested all Bank related charges, such as late fees and finance charges, be removed fromyour Lane Bryant Retail credit card account.I apologize for any frustration or inconvenience you have experienced as a result of this matter.In the interest of customer service, as of November 5, 2015, the MyCardExtraPlus program has beencancelled. Please be advised, no further charges will be charged to your Lane Bryant Retail credit cardaccount in regard to this program. In addition, an electronic refund in the amount of $251.19, was issuedand paid on November 10,2015.Lastly, the Bank has updated your payment history to reflect current and notification has been sent to thenational credit reporting agencies advising of the payment history update. Please allow up to 45 days forthis information to be updated in their records.I hope you find this information to be helpful. Should you have additional questions or concerns aboutthis issue, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will behappy to assist you.Sincerely,Geanine M[redacted]
Because this is not over the Victoria Secret card. I have already settled that account...this is for the buckle credit card.
Regards,[redacted]
Dear Ms. [redacted]: We have received your complaint, addressed to the Revdex.com, regarding the above-referenced account. Comenity Bank issues LANE BRYANT credit card accounts, and we are here to assist with your account-related questions. Your complaint was forwarded to my...
attention, and I appreciate the opportunity to respond to your concerns. We understand from your complaint that after reviewing your account, you noticed that you are receiving two finance charges on your account. You are requesting that you only receive one finance charge monthly. After a thorough review of the account, our records indicate that you have emailed our Secure Message Center regarding this same matter. Please be advised, as stated in the return email from our message center, the terms regarding the above-referenced account, including the Annual Percentage Rate (APR), were changed on February 15, 2016. All purchases prior to February 15, 2016, are subject to an APR of 25.24%. All purchase after February 15, 2016, are subject to the new APR of 27.24%. This information can be found on your monthly billing statement in the interest charge calculation section. This is the reason for the two finance charges on you statements. Once the balance for the purchases made before February 15, 2016, are paid in full your account will only assess one finance charge. We hope you find this information helpful, and we sincerely apologize for any confusion or inconvenience this matter has caused you. If you have any further questions about your account, please contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will be happy to assist you. Sincerely, ...⇄ Renee S[redacted]
how convenient that you can't find a phone conversation. I called the Victoria's secrets 1800 number and then got transferred to yall.but that's fine loose a long time customer and my mother over $60i spend a lot of money with y'all. And I called and was lied to by your employees. That's not ok. I submitted payment on the due date in may and my bank took it out the day after.hope $60 is worth loosing customers overi will be closing my account with yalland I will be closing my husbands account with yalland my mother will also be colsing her accountthanks for having lying crappy customer service and conveniently misplacing my phone calls
We received your complaint regarding a Comenity Bank credit card account. Comenity Bank issues multiple credit card accounts, and we are here to help answer your account-related questions. Your correspondence was forwarded to my attention, and I appreciate the opportunity to respond...
to your concerns. We understand from your complaint that your girlfriend received unsatisfactory service, when she contacted customer service regarding an order she placed. Please except our deepest apology as Comenity Bank does not condone that a customer be treated with disrespect at any time. We strive to provide each of our customers with an excellent customer service experience and we apologize that she received less than that when she contacted us. Please be advised that we have attempted to locate an account in your name with the information provided; however, we are unable to locate an account. To locate an account, we would need additional information. Please provide the following: ? Complete Account Number ? Any Previous Names ? Any Previous Addresses ? Home Telephone Number ? Social security number This information can be mailed to the address listed above or faxed to my attention at [redacted] I hope you find this information to be helpful. Should you have any additional questions or concerns, please do not hesitate to contact me directly at [redacted], ext. [redacted] (TDD/TTY [redacted]). I would be happy to assist you. Sincerely, Jenny W[redacted]
We are in receipt of your complaint regarding unwanted telephone calls. Comenity Bankresponds to all account-related questions. Your complaint, addressed to the Better BusinessBureau, was forwarded to my attention, and I appreciate the opportunity to respond to yourconcerns.Your complaint indicates...
you are receiving several telephone calls daily from Comenity Bank onyour telephone number ending in [redacted], regarding a matter/person not related to you. The callsplaced to the telephone number would have been attempts by us to contact one of our customersregarding a personal business matter. You have requested for all calls from Comenity Bank tocease.We apologize for any inconvenience or frustration this may have caused you. Please be assured,Comenity Bank will honor your request to cease all telephone communication to the telephonenumber ending in [redacted].I hope this information is helpful. Should you have any questions or concerns regarding this letter,please feel free to contact me at ###-###-####, ext. [redacted] (TDD/TTY ###-###-####). I will behappy to assist you.Sincerely,
Comenity Capital Bank[redacted]April 13,2016[redacted]Dear [redacted]:Thank you for the recent complaint regarding the...
above-noted account. Comenity Capital Bank issuesGARDNER-WHITE credit card accounts, and we respond to all account-related inquiries. Your complaint,addressed to the Revdex.com, was forwarded to my attention, and I appreciate thisopportunity to assist you.In your complaint you state that you did not receive any information regarding your new account via mailor email and was unaware of when your payment was due. You further state that a late fee wasassessed to your account and would like to have it waived. I understand your concerns and I apologizefor any frustration you may have experienced because of this issue.I have reviewed our records and the due date on your account is on the 10th of every month.Upon further review, our records indicate that on February 13, 2016, a statement was issued to youshowing a balance of $1,479.96 with a minimum payment of $25.00 due by March 10, 2016. As a resultof no payment being received by the due date, a late fee was assessed to your account.Our records further indicate that on March 22, 2016, you opted to received your statements electronically.Please be advised that statement notification will be sent to [redacted], which is thee-mail address you provided.Although the Bank has found no errors and have no record of your statements being returned asundeliverable, in the interest of customer service, the Bank has issued a credit of $25.00 for the late feethat was previously assessed to your account.To avoid late fees in the future, please ensure that your payment is mailed 7 business days before yourscheduled due date. For your convenience, we also offer a payment by telephone option (a fee may becharged for this option), which can be accessed by contacting our Customer Care Center at [redacted], or an online payment option, which can be accessed at [redacted]I hope that this information is helpful. Should you have any additional questions or concerns, please donot hesitate to contact me directly at ###-###-####, ext [redacted] (TDD/TTY ###-###-####). 1 would behappy to assist you.Sincerely, Jenny W[redacted]Consumer Relations SpecialistCC: Revdex.com
I am rejecting this response because I do not agree with this
Regards,
[redacted]
Comenity Capital Bank (Bank) has received your correspondence regarding the above referencedaccount. Comenity Capital Bank issues the HSN credit card. We are here to answeryour questions and assist with your concerns.The Bank has received your correspondence from the Revdex.com (Revdex.com)....
You stateyou made a purchase for pants and undergarments in the amount of $45.97. The pants were sentback for an exchange and you were charged $19.99 for returned merchandise. You question howadditional charges posted to your account when no further orders were made.We would like to help resolve any concerns you have. However, based on the informationprovided in your correspondence, and after a review of your HSN account we have been unableto identify the transactions in question.In order to better assist you, please provide us with more specific information regarding yourconcerns. Once this information has been received, we will be able to more accurately addressany concerns you may have. Please send this information to our disputes address below.Comenity Capital BankPOBox 182620Columbus, OH 43218I hope you have found this information to be helpful. If you have any questions or concerns, pleasefeel free to contact me at ###-###-####.
Comenity Bank (Bank) has received your correspondence regarding the above-referenced account. Comenity Bank issues the Victoria’s Secret Angel and previously issued The Limited credit cards. We are here to answer your questions and assist with your concerns.Your correspondence indicates you are the...
primary accountholder of the Victoria’s Secret Angel and The Limited credit card accounts and your daughter was an authorized buyer on the accounts. On March 22, 2017, all charges to your accounts were paid and you requested the accounts be closed. After making payments you received a bill showing new charges made by your daughter. You contacted the Bank and were advised your daughter made additional purchases in May, 2017. You do not wish to pay for any charges incurred after March, 2017, and feel the Bank should honor your previous request to close the accounts. You have requested the Bank erase the charges made after you requested to close the accounts.Please note Comenity Bank, Victoria’s Secret, and The Limited, are three separate entities. The Bank issues and is responsible for addressing questions related to the credit card account(s). Victoria’s Secret and The Limited are responsible for handling matters related to sales, merchandise processing, returns and shipping.We have reviewed the concerns in your correspondence and would like to share the following information.On March 8, 2017, you contacted the Bank by telephone and inquired about the balance due on the Victoria’s Secret Angel account. You requested we close the account. This account was closed, per your request, on March 8, 2017. On May 11 ,2017, and May 12, 2017, the authorized buyer on the account made three retail purchases in the amounts of $101.23, $112.60, and $90.94. Authorization for these transactions were not given by the Bank; however, the store was able to override the system and the purchases were applied to the account.We have issued credits totaling $304.77 to the Victoria’s Secret Angel account. We have also credited the $27.00 late fee and applicable finance charge of $6.80. Your January billing statement will reflect these adjustments.On November 2, 2017, you contacted the Bank by telephone with questions regarding youraccounts. We informed you The Limited account was still open and you requested we close theaccount. This account was closed, per your request, on November 2, 2017. The last purchasemade to this account was on March 19, 2016. Since the purchase was made prior to the requestto close this account, we respectfully decline your request to adjust the balance. The balance onthis account is $298.17 with a minimum payment of $72.00 due by January 7, 2018.I hope you have found this information to be helpful. If you have any questions or concerns, pleasefeel free to contact me at (800) 820-8932.Sincerely,Rachel R[redacted]Compliance Dept. – Consumer Responsescc: Revdex.com
7.25.17 Consumer called Revdex.com requesting business response be resent to her via postal mail.
Dear [redacted]Comenity Bank has received your correspondence regarding the above-referenced account. Comenity Bank issues Ashley Stewart credit card accounts. We are here to answer your questions and assist with your concerns.We previously responded to your correspondence submitted to the Bank regarding this matter. Please find enclosed a copy of our response sent to you on March 27, 2017.I hope you found this information to be helpful. If you have any further questions or concerns, please feel free to contact me at ###-###-####.Sincerely,Jenny W[redacted]