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Reviews Molloy Brothers Moving & Storage

Molloy Brothers Moving & Storage Reviews (4)

On 12/10/we offered Ms [redacted] the full amount of her delay claim for $and sent her a release which we thought she was accepting I also advised her that her claim for damages on her household goods would be handled directly by [redacted] Transit in Fenton, Mo We have made every effort to accommodate Ms [redacted] and we hope she accept our offer of $which is the amount she wanted and we hope she accepts [redacted] Vice President Administration/Quality Assurance

On 12/10/15 we offered Ms. [redacted] the full amount of her delay claim for $900 and sent her a release which we thought she was accepting.  I also advised her that her claim for damages on her household goods would be handled directly by [redacted] Transit in Fenton, Mo.  We have made every effort to accommodate Ms. [redacted] and we hope she accept our offer of $900 which is the amount she wanted and we hope she accepts.
[redacted]
Vice President
Administration/Quality Assurance

There are several factors that this customer failed to mention in the complaint.    We originally quoted 23 items to move and when the driver showed up the customer had over 50.   Specifically the customer also told us she is not moving her bed and ended us telling us to...

move it.  Her additional items caused us to need to use a different truck to get it to her destination. That contributed to the delay.   We did not charge her a cent more for the move even though she went over our agreed upon items list.  Regarding her complaint about us not contacting her, we have emails to show the dates that our customer services people reached out to her.   We can provide proof if need be. 
In good faith we are going to be sending her the delay claim of $100 per day- By our contract that does not kick in unless the shipment is over 3,600 lbs.  The [redacted] process is that we get paid the quoted amount and then will issue the refund.
 
We left this customer a message to call back but she has yet to respond.

Review: I called [redacted] for a quote to move from Long Island Ny to San Diego Ca beginning of November 2nd. A nice guy called me back scheduled a consultation. He came from Molloy Bros Moving & Storage to come give me a quote. Everything there went fine. He got me scheduled for November 12 to be picked up and delivered no later then 14 days which is what I was TOLD. The latest my contract says is November 27,2015. So I move to Ca and I don't hear back from my coordinator her name is [redacted] on the Old bethpage office. Weeks go by still no call no updates and this is when EVERYTHING went to crap. I called on November 22 left a message for [redacted] my updated address on where the furniture needs to be delivered as well as used the Updater portal to update such needed address. Still didn't hear back. I was expecting a call before today November 27,2015 on estimated time of arrival. Nothing, so I call this morning ask where is my furniture and belongings. The girl named [redacted] goes on to tell me that my move isn't coming til December 2-4. At this point I am so frustrated. I can't believe they are breaking their contract and coming now 5 days later then they said WAS the latest date. I tell her this is unacceptable and that I paid extra $500 for time sensitive move was told latest latest on my contract is November 27. She doesn't care. Goes on to put me on hold then line disconnected. I call back [redacted] puts me on hold again and then transfers me to [redacted] he said he is the Sales Director and that he apologizes for not being contacted or updated by the company or [redacted] the coordinator who is paid to update me and communicate my move to me. Then goes on to tell me that I can get a delayed move credit which will give me $100 a day for each day that is late. I ask what date would that start. [redacted] said November 27, 2015 and on. So $100 for each day after November 27,2015. I told [redacted] I have over a million followers on Twitter, LinkedIn and many other apps. That I will be leaving my review of my experience. The most important thing was for me. Was to pick a reputable company. The reviews show [redacted] and Their contractor Molloy as being decent. This isn't decent. I have. Small baby and I trying to get this handled and scheduled just right. I flew someone with me from NY to be able to be here to help me unpack and move my furniture in and get it situated due to just having a baby. Now the truck is coming a week after my friend is scheduled to leave back to NY. I ask when will I be mailed a check [redacted] the sales director out of old bethpage NY says just days after you pay the moving guy in full when he arrives. Why should I pay in full when tent have already broken their contract already? Why am I being held accountable for their mistakes and lies? I then get a call from the actual driver [redacted]. Who goes on to tell me my stuff was just now picked up and put into his truck. It's been 14 days already it's just now being picked up in NY and moved?? WHAAT!! [redacted] said yes the dispatchers moves some things around now my stuff is just now on its way. That he doesn't see my stuff being delivered til December 6th or 7th 2015. UNBELIEVABLE! So I am keeping my word as I told [redacted] that I will be making a review on how this experience went from bad to worse. No one at the office genuinely cares. I would prefer to be able to subtract the credit I will be getting with my ((claim)) on delayed arrival now versus be inconvenienced again and wait again for the Molloy bros moving and storage to correct there bad choices. I do not recommend this company to anyone, and will not use them again in the future. This is what they call reputable and not like the "other" guys. I can't tell?! Can you?Desired Settlement: $900.00 send over night to my address in CA.

Business

Response:

There are several factors that this customer failed to mention in the complaint. We originally quoted 23 items to move and when the driver showed up the customer had over 50. Specifically the customer also told us she is not moving her bed and ended us telling us to move it. Her additional items caused us to need to use a different truck to get it to her destination. That contributed to the delay. We did not charge her a cent more for the move even though she went over our agreed upon items list. Regarding her complaint about us not contacting her, we have emails to show the dates that our customer services people reached out to her. We can provide proof if need be. In good faith we are going to be sending her the delay claim of $100 per day- By our contract that does not kick in unless the shipment is over 3,600 lbs. The [redacted] process is that we get paid the quoted amount and then will issue the refund. We left this customer a message to call back but she has yet to respond.

Business

Response:

On 12/10/15 we offered Ms. [redacted] the full amount of her delay claim for $900 and sent her a release which we thought she was accepting. I also advised her that her claim for damages on her household goods would be handled directly by [redacted] Transit in Fenton, Mo. We have made every effort to accommodate Ms. [redacted] and we hope she accept our offer of $900 which is the amount she wanted and we hope she accepts.[redacted]Vice PresidentAdministration/Quality Assurance

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Movers, Storage Units - Household & Commercial

Address: 900 S 2nd St, Harrison, New Jersey, United States, 07029

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