Molly Maid of East and South County

Dear [redacted] (valued Customer), It was a pleasure speaking to you on the phone a few minutes agoI am glad to hear that you see your credit of $on your endPlease accept our apology for the mix upThe reaction you experienced from my office staff was not warrantedHowever, because we process all payments the day after each clean it did not seem possible that you could see a charge prior to the cleanAs a result, our reaction to your concern was not relayed properlyFor this we are very sorry I am pleased to hear that your credit card charge for the clean that occurred on 02/11/is correct and you are happy with your clean.Sincerely, [redacted] Molly Maid of East and South county

Dear *** *** (valued Customer),
It was a pleasure speaking to you on the phone a few minutes agoI am glad to hear that you see your credit of $on your endPlease accept our apology for the mix upThe reaction you experienced from my office staff was not
warrantedHowever, because we process all payments the day after each clean it did not seem possible that you could see a charge prior to the cleanAs a result, our reaction to your concern was not relayed properlyFor this we are very sorry I am pleased to hear that your credit card charge for the clean that occurred on 02/11/is correct and you are happy with your cleanSincerely,
*** ***
Molly Maid of East and South county

Dear [redacted] (valued Customer), It was a pleasure speaking to you on the phone a few minutes ago. I am glad to hear that you see your credit of $240.00 on your end. Please accept our apology for the mix up. The reaction you experienced from my office staff was not warranted. However,...

because we process all payments the day after each clean it did not seem possible that you could see a charge prior to the clean. As a result, our reaction to your concern was not relayed properly. For this we are very sorry.  I am pleased to hear that your credit card charge for the clean that occurred on 02/11/2016 is correct and you are happy with your clean.Sincerely,[redacted]Molly Maid of East and South county

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business has already completed the reconciliation process, credited the incorrect charge, spoke with me by phone, and made an apology, both in writing and verbally.
Regards,
[redacted]