Initial Business Response / [redacted] (1000, 6, 2016/12/05) */ Contact Name and Title: [redacted] F [redacted] Gen Manager Contact Phone: [redacted] Contact Email: ***@gomollymaid.com I have mailed MS [redacted] a response to her home address but I'm more than happy to explain it here as wellYes we normally send people @$per hour which is $per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes x $but the work is completed faster than a person team would have been so the time and money is basically equalOriginally when Ms [redacted] called, Claudia tried her best to give Ms [redacted] a correct answer and she was going off from what she saw in the clients historyVickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms [redacted] paid $on her first cleaning 8/8/I have returned her check and did not run her card but I did extend a $coupon for her frustration in this matter so I am asking the customer to pay $and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for your responseMy past initial cleaning was $because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky alsoIt sounds like you have already mailed the $coupon but I would prefer to pay $($80/hour plus $proration for 15min overage) and never use your services againThank you Final Business Response / [redacted] (4000, 10, 2016/12/09) */ I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to youI'm going to stand with my offerWe wish you the very best and a happy holiday Final Consumer Response / [redacted] (4200, 12, 2016/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Revdex.comThis is my last responseWe both agree on $so my card is still ready to be charged $
Initial Business Response /* (1000, 6, 2016/12/05) */
Contact Name and Title: *** F* Gen Manager
Contact Phone: ***
Contact Email: ***@gomollymaid.com
I have mailed MS *** a response to her home address but I'm more than happy to explain it here as wellYes we normally send
people @$per hour which is $per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes x $but the work is completed faster than a person team would have been so the time and money is basically equalOriginally when Ms *** called, Claudia tried her best to give Ms *** a correct answer and she was going off from what she saw in the clients historyVickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms *** paid $on her first cleaning 8/8/I have returned her check and did not run her card but I did extend a $coupon for her frustration in this matter so I am asking the customer to pay $and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given
Initial Consumer Rebuttal /* (3000, 8, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your responseMy past initial cleaning was $because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky alsoIt sounds like you have already mailed the $coupon but I would prefer to pay $($80/hour plus $proration for 15min overage) and never use your services againThank you
Final Business Response /* (4000, 10, 2016/12/09) */
I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to youI'm going to stand with my offerWe wish you the very best and a happy holiday
Final Consumer Response /* (4200, 12, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.comThis is my last responseWe both agree on $so my card is still ready to be charged $
Initial Business Response /* (1000, 6, 2016/12/05) */
Contact Name and Title: [redacted] Gen Manager
Contact Phone: [redacted]
Contact Email: [redacted]@gomollymaid.com
I have mailed MS [redacted] a response to her home address but I'm more than happy to explain it here as well. Yes we normally send...
2 people @$80.00 per hour which is $40.00 per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes 3 x $40.00 but the work is completed faster than a 2 person team would have been so the time and money is basically equal.. Originally when Ms [redacted] called, Claudia tried her best to give Ms [redacted] a correct answer and she was going off from what she saw in the clients history. Vickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms [redacted] paid $200.00 on her first cleaning 8/8/2014. I have returned her check and did not run her card but I did extend a $25.00 coupon for her frustration in this matter so I am asking the customer to pay $125.00 and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given.
Initial Consumer Rebuttal /* (3000, 8, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your response. My past initial cleaning was $200 because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky also. It sounds like you have already mailed the $25 coupon but I would prefer to pay $100 ($80/hour plus $20 proration for 15min overage) and never use your services again. Thank you.
Final Business Response /* (4000, 10, 2016/12/09) */
I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to you. I'm going to stand with my offer. We wish you the very best and a happy holiday.
Final Consumer Response /* (4200, 12, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.com. This is my last response. We both agree on $100 so my card is still ready to be charged $100.
Initial Business Response / [redacted] (1000, 6, 2016/12/05) */ Contact Name and Title: [redacted] F [redacted] Gen Manager Contact Phone: [redacted] Contact Email: ***@gomollymaid.com I have mailed MS [redacted] a response to her home address but I'm more than happy to explain it here as wellYes we normally send people @$per hour which is $per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes x $but the work is completed faster than a person team would have been so the time and money is basically equalOriginally when Ms [redacted] called, Claudia tried her best to give Ms [redacted] a correct answer and she was going off from what she saw in the clients historyVickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms [redacted] paid $on her first cleaning 8/8/I have returned her check and did not run her card but I did extend a $coupon for her frustration in this matter so I am asking the customer to pay $and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for your responseMy past initial cleaning was $because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky alsoIt sounds like you have already mailed the $coupon but I would prefer to pay $($80/hour plus $proration for 15min overage) and never use your services againThank you Final Business Response / [redacted] (4000, 10, 2016/12/09) */ I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to youI'm going to stand with my offerWe wish you the very best and a happy holiday Final Consumer Response / [redacted] (4200, 12, 2016/12/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you Revdex.comThis is my last responseWe both agree on $so my card is still ready to be charged $
We do not have a money back guarantee, we offered a re-clean and she declined
Initial Business Response /* (1000, 6, 2016/12/05) */
* Gen Manager
Contact Name and Title: *** F
Contact Phone: ***
Contact Email: ***@gomollymaid.com
I have mailed MS *** a response to her home address but I'm more than happy to explain it here as wellYes we normally send
people @$per hour which is $per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes x $but the work is completed faster than a person team would have been so the time and money is basically equalOriginally when Ms *** called, Claudia tried her best to give Ms *** a correct answer and she was going off from what she saw in the clients historyVickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms *** paid $on her first cleaning 8/8/I have returned her check and did not run her card but I did extend a $coupon for her frustration in this matter so I am asking the customer to pay $and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given
Initial Consumer Rebuttal /* (3000, 8, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your responseMy past initial cleaning was $because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky alsoIt sounds like you have already mailed the $coupon but I would prefer to pay $($80/hour plus $proration for 15min overage) and never use your services againThank you
Final Business Response /* (4000, 10, 2016/12/09) */
I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to youI'm going to stand with my offerWe wish you the very best and a happy holiday
Final Consumer Response /* (4200, 12, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.comThis is my last responseWe both agree on $so my card is still ready to be charged $
We do not have a money back guarantee, we offered a re-clean and she declined.
Initial Business Response /* (1000, 6, 2016/12/05) */
Contact Name and Title: [redacted] Gen Manager
Contact Phone: [redacted]
Contact Email: [redacted]@gomollymaid.com
I have mailed MS [redacted] a response to her home address but I'm more than happy to explain it here as well. Yes we normally send...
2 people @$80.00 per hour which is $40.00 per person, Occasionally we have to send a third person in order for the maids to complete their jobs assigned for the day which then becomes 3 x $40.00 but the work is completed faster than a 2 person team would have been so the time and money is basically equal.. Originally when Ms [redacted] called, Claudia tried her best to give Ms [redacted] a correct answer and she was going off from what she saw in the clients history. Vickie Told her that it would be hourly since we had not been in her home since 1/23/2015, Ms [redacted] paid $200.00 on her first cleaning 8/8/2014. I have returned her check and did not run her card but I did extend a $25.00 coupon for her frustration in this matter so I am asking the customer to pay $125.00 and in the future if she only wants to pay a flat rate she needs to tell us that and supply a priority list and we will try to get everything done within the budget given.
Initial Consumer Rebuttal /* (3000, 8, 2016/12/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for your response. My past initial cleaning was $200 because my entire home was cleaned - upstairs and downstairs! Most of downstairs is guest area (all except my master bedroom and bathroom) so only needed light cleaning for this visit which was actually noted to Vicky also. It sounds like you have already mailed the $25 coupon but I would prefer to pay $100 ($80/hour plus $20 proration for 15min overage) and never use your services again. Thank you.
Final Business Response /* (4000, 10, 2016/12/09) */
I'm very sorry my response was not accepted, I was really hoping for a resolution and feel I was being very fair in my discount to you. I'm going to stand with my offer. We wish you the very best and a happy holiday.
Final Consumer Response /* (4200, 12, 2016/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you Revdex.com. This is my last response. We both agree on $100 so my card is still ready to be charged $100.