Molly Maid of SE Louisville

REF: Complaint # [redacted] – Revdex.com Letter sent 3/2/ Upon receipt of the above referenced notification, a call was immediately made to the customerThe amount in question was fully refunded the day of the telephone call and all of the customers issues were addressedI sincerely apologized for the miscue on our end as all of us in the office had thought this refund was already made and obviously that was not the case The customer was thankful this got taken caand we apologized for not only the tardy refund but also the rescheduling that occurredAll of these issues have been addressed internally with processes changes in place to prevent reoccurrenceWe sincerely value our customers and take pride in the service we provide so a situation like this is frustrating to us and action was immediately taken to correct it..Make it a great day, [redacted] OwnerMolly Maid of East Louisville & Oldham CountyPlantside Drive, Louisville, KY 40299###-###-####

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

REF: Complaint # [redacted] – Revdex.com Letter sent 3/2/2016  Upon receipt of the above referenced notification, a call was immediately made to the customer. The amount in question was fully refunded the day of the telephone call and all of the customers issues were addressed. I sincerely...

apologized for the miscue on our end as all of us in the office had thought this refund was already made and obviously that was not the case.  The customer was thankful this got taken care-of and we apologized for not only the tardy refund but also the rescheduling that occurred. All of these issues have been addressed internally with processes changes in place to prevent reoccurrence. We sincerely value our customers and take pride in the service we provide so a situation like this is frustrating to us and action was immediately taken to correct it..Make it a great day,[redacted] [redacted]OwnerMolly Maid of East Louisville & Oldham County1829 Plantside Drive, Louisville, KY 40299###-###-####