Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ I spoke with the customer to receive additional details as to what areas were not done properlyI apologized for the clean not meeting her expectations and let the customer know we guarantee our workI offered to have the team come back free of charge to redo the areas of concernThe customer stated she had already taken care of it herself because she had to have it done for guestsWe agreed we would have a different team come back at a later date at no charge to perform another clean equal to the amount of time of the clean she received on February 5,
Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ I spoke with the customer to receive additional details as to what areas were not done properlyI apologized for the clean not meeting her expectations and let the customer know we guarantee our workI offered to have the team come back free of charge to redo the areas of concernThe customer stated she had already taken care of it herself because she had to have it done for guestsWe agreed we would have a different team come back at a later date at no charge to perform another clean equal to the amount of time of the clean she received on February 5,