Molt's Used Auto Parts. Inc

The business has responded to your rejection Please see below:To Whom it May Concern, This is in response to additional concerns expressed by the complainant in a letter from Revdex.com dated Oct *, 2015, as I understand themPrimary issue: motor is shaking Molt response: The motor was not shaking during post-repair test drives or on the day the customer picked it upWhen subsequently notified of this issue by the complainant, we have repeatedly requested that the vehicle be brought back for further investigationComplainant has not compliedSecondary issue: excessive fumes, bad brakes, bad gas line, muffler problems, ink on car seat, broken arm restMolt response: > When the vehicle initially arrived at our shop, it was not running and would not moveIt was not until we replaced the engine that we could determine other issues, which have been outlined and addressed in our original response> The complainant's husband was shown the old parts in-person and consented to having them fixedHe actually took a set of the old brake parts home with him to show the complainantWe retained the other set> The complainant's brother was shown the bad tie rod in-person and consented to having it fixed> There is no ink on the car seat, as witnessed by myself, my son and the complainant's son on the day we met him at ***> There is nothing to confirm whether or not the arm rest was broken before the vehicle came into our possession, or during our possessionAs a courtesy, I did offer a free replacement arm rest from our inventory to the complainant's husband, but he did not accept itI feel we have done our best to address each and every concern expressed by the complainant and her husbandWe are still willing to look at the vehicle to determine if there is a problem with the motor shaking and what the cause would beSincerely, *** ***

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*** *** *** ** ***To Whom it May Concern,I am writing in response to the subject complaintBefore going into any details, I would like to state up front that the vehicle in question is
currently functioning properly and is being driven daily by the complainant's son. The vehicle in question is a Chrysler ConcordeMy office received a call in late June with a request to tow the car and replace the engineInitially, the customer only wanted the engine replaced although we explained that we could not know what else might be wrong since the car did not run and would not moveThe price for the engine job was estimated to be $and we accepted a $deposit via credit card. It took approximately a month for us to locate and purchase an engineIt was delivered to us on August **, and subsequently installed in the vehicleDuring a test drive, our mechanic experienced brake pedal failure, which was determined to be due to worn pads and rotorsThe customer was contacted and authorized the brake repair for additional charge of $With engine and brakes fixed, the vehicle was returned to the customerI believe it was her son who picked it up and drove it home.We later received another call from the customer who identified several new concernsWe towed the vehicle to our shop at our own expense, checked out the customer's issues and determined the following:1) a severe transmission problem; under certain conditions the transmission would, without warning, downshift to second gear and lock in that gear (most likely the stress that caused original engine failure)2) inner tie rod was worn out3) heavy fuel odor caused by decayed fuel line and two decayed brake lines 4) the exhaust was loud and in need of repairWith customer's permission, we resolved the above issues as follows:1) We found and replaced a faulty transmission TCM/PCM solenoid and switch, with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.2) We purchased and installed inner tie rod for $75.07.3) We replaced the fuel and brake lines with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.4) We do not do exhaust repair, so we recommended customer take it to a muffler repair shop.The vehicle was returned to the customer in working orderThe total for all work performed was $The customer paid the balance of $in cash and took possession of the vehicleWhen the customer called later to complain about new issues, we offered to look at it againDuring that time, my son and I had reason to go to *** on ** * in *** for office suppliesMy son noticed the customer's vehicle in the parking lotIt turned out the customer's son works at ***We were able to meet and talk with himHe told us the car was running fine and that he was driving it dailyHe also told us that his mother had taken the vehicle to *** *** and the employee there ran a computer check, which indicated that the engine was functioning properly.When this vehicle came to us, the only problem we were told about was the engineIt turned out to have far many more issues than we had originally agreed to fixIn spite of that, we did everything possible to resolve each issue as it came up and kept the customer informed along the wayWe went above and beyond to satisfy this customer, even doing some repairs for no charge where we couldWe retained the original engine, brakes, rotors and fuel lines and took photos of the new parts for the customer's referenceAt the end, when this customer expressed how unhappy she was overall, we offered that she could return all the new parts and we would give her back her original onesWe are very proud to say we have been in good standing with the Revdex.com for many yearsThat is a direct result of our willingness to satisfy our customers, as we tried diligently to do in this case. Regards,Chuck M***President - Molt's Used Auto Parts, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
These people are liars and I will not take my car back to them and as to parts that was taken from my car.They run a junk yard I do not know who those car parts belong toYes my brother did go there but because he felt the same way I did about them sabotaging my car and since they have no integrity as to what they did and did not doThey also fired the guy Josh who worked om my car. I will not take my car back to them as I stated prior that every time I took it to them something else was destroyed or sabotaged .They can consider themselves paid and I will take my car to be repaired by a person of integrity. This will be my last response in regards to how they treated me as a consumer so I will be moving forward with the complaint to DMV as told by the consumer agency
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My car is still in working condition my son was told to drive the car and took it to work five minutes away from my house on the day mentioned above Chuck M*** came to the *** store where my son works and my son told him that the car was running but the motor is shaking when in idle and when making stopsChuck M*** and his son Chris ask my son to look under the hood and said to my son that it could be a number of things, broken mount, something not be tighten etcAs I reinterate when my car engine went bad I drove the car the day before, there was no fume, no bad brake, no bad gas line or muffler problems the ink was not in my car seat or and my arm rest was not broken off which he failed to address, I bought my car there for the engine which is still not fully fixed because of the shakingIn regards to work done I don't know if the parts were from my car or not until this day I still have not recieved these so called pictureWhen I was called to pick up my car I assumed the car engine was fixed properly it had to go back the same day I paid for it also it made me leary because the car did not have many of the problem mention by Molts priorwhen I spoke with the Consumer protection they said to file a complaint and not to take my car back there so that is the next stepI am not trying to get something from Molts it was never about the money, it was about the engine that is still shaking in my car So this is what i'm willing to do because I am afraid to take my car back to themI will get an estimate of what was not done in regards to the motor shaking have it fixed out of the dollars send a copy to my credit card company, to consumer protection, to molts and molts will get the remaining money left out of the He talked very badly to my husband on the phone and still does not see that it about what I bought my car there for the car is drivable but the motor is shaking who wants to be shaking everytime you come to a stop? As for the thing that was destroyed well that just shame om them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***