[redacted] To Whom it May Concern,I am writing in response to the subject complaintBefore going into any details, I would like to state up front that the vehicle in question is currently functioning properly and is being driven daily by the complainant's sonThe vehicle in question is a Chrysler ConcordeMy office received a call in late June with a request to tow the car and replace the engineInitially, the customer only wanted the engine replaced although we explained that we could not know what else might be wrong since the car did not run and would not moveThe price for the engine job was estimated to be $and we accepted a $deposit via credit cardIt took approximately a month for us to locate and purchase an engineIt was delivered to us on August **, and subsequently installed in the vehicleDuring a test drive, our mechanic experienced brake pedal failure, which was determined to be due to worn pads and rotorsThe customer was contacted and authorized the brake repair for additional charge of $With engine and brakes fixed, the vehicle was returned to the customerI believe it was her son who picked it up and drove it home.We later received another call from the customer who identified several new concernsWe towed the vehicle to our shop at our own expense, checked out the customer's issues and determined the following:1) a severe transmission problem; under certain conditions the transmission would, without warning, downshift to second gear and lock in that gear (most likely the stress that caused original engine failure)2) inner tie rod was worn out3) heavy fuel odor caused by decayed fuel line and two decayed brake lines 4) the exhaust was loud and in need of repairWith customer's permission, we resolved the above issues as follows:1) We found and replaced a faulty transmission TCM/PCM solenoid and switch, with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.2) We purchased and installed inner tie rod for $75.07.3) We replaced the fuel and brake lines with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.4) We do not do exhaust repair, so we recommended customer take it to a muffler repair shop.The vehicle was returned to the customer in working orderThe total for all work performed was $The customer paid the balance of $in cash and took possession of the vehicleWhen the customer called later to complain about new issues, we offered to look at it againDuring that time, my son and I had reason to go to [redacted] on [redacted] in [redacted] for office suppliesMy son noticed the customer's vehicle in the parking lotIt turned out the customer's son works at [redacted] We were able to meet and talk with himHe told us the car was running fine and that he was driving it dailyHe also told us that his mother had taken the vehicle to [redacted] and the employee there ran a computer check, which indicated that the engine was functioning properly.When this vehicle came to us, the only problem we were told about was the engineIt turned out to have far many more issues than we had originally agreed to fixIn spite of that, we did everything possible to resolve each issue as it came up and kept the customer informed along the wayWe went above and beyond to satisfy this customer, even doing some repairs for no charge where we couldWe retained the original engine, brakes, rotors and fuel lines and took photos of the new parts for the customer's referenceAt the end, when this customer expressed how unhappy she was overall, we offered that she could return all the new parts and we would give her back her original onesWe are very proud to say we have been in good standing with the Revdex.com for many yearsThat is a direct result of our willingness to satisfy our customers, as we tried diligently to do in this caseRegards,Chuck M***President - Molt's Used Auto Parts, Inc
[redacted] To Whom it May Concern,I am writing in response to the subject complaintBefore going into any details, I would like to state up front that the vehicle in question is currently functioning properly and is being driven daily by the complainant's sonThe vehicle in question is a Chrysler ConcordeMy office received a call in late June with a request to tow the car and replace the engineInitially, the customer only wanted the engine replaced although we explained that we could not know what else might be wrong since the car did not run and would not moveThe price for the engine job was estimated to be $and we accepted a $deposit via credit cardIt took approximately a month for us to locate and purchase an engineIt was delivered to us on August **, and subsequently installed in the vehicleDuring a test drive, our mechanic experienced brake pedal failure, which was determined to be due to worn pads and rotorsThe customer was contacted and authorized the brake repair for additional charge of $With engine and brakes fixed, the vehicle was returned to the customerI believe it was her son who picked it up and drove it home.We later received another call from the customer who identified several new concernsWe towed the vehicle to our shop at our own expense, checked out the customer's issues and determined the following:1) a severe transmission problem; under certain conditions the transmission would, without warning, downshift to second gear and lock in that gear (most likely the stress that caused original engine failure)2) inner tie rod was worn out3) heavy fuel odor caused by decayed fuel line and two decayed brake lines 4) the exhaust was loud and in need of repairWith customer's permission, we resolved the above issues as follows:1) We found and replaced a faulty transmission TCM/PCM solenoid and switch, with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.2) We purchased and installed inner tie rod for $75.07.3) We replaced the fuel and brake lines with no charge for parts as we used parts already in our own inventoryNo charge for labor as a courtesy for customer's inconvenience.4) We do not do exhaust repair, so we recommended customer take it to a muffler repair shop.The vehicle was returned to the customer in working orderThe total for all work performed was $The customer paid the balance of $in cash and took possession of the vehicleWhen the customer called later to complain about new issues, we offered to look at it againDuring that time, my son and I had reason to go to [redacted] on [redacted] in [redacted] for office suppliesMy son noticed the customer's vehicle in the parking lotIt turned out the customer's son works at [redacted] We were able to meet and talk with himHe told us the car was running fine and that he was driving it dailyHe also told us that his mother had taken the vehicle to [redacted] and the employee there ran a computer check, which indicated that the engine was functioning properly.When this vehicle came to us, the only problem we were told about was the engineIt turned out to have far many more issues than we had originally agreed to fixIn spite of that, we did everything possible to resolve each issue as it came up and kept the customer informed along the wayWe went above and beyond to satisfy this customer, even doing some repairs for no charge where we couldWe retained the original engine, brakes, rotors and fuel lines and took photos of the new parts for the customer's referenceAt the end, when this customer expressed how unhappy she was overall, we offered that she could return all the new parts and we would give her back her original onesWe are very proud to say we have been in good standing with the Revdex.com for many yearsThat is a direct result of our willingness to satisfy our customers, as we tried diligently to do in this caseRegards,Chuck M***President - Molt's Used Auto Parts, Inc