Response to complaint made by [redacted] (aka [redacted] ***): [redacted] visited our dealership stating that she had very little money to put down, but needed our help if at all possible.She had $to put down(Taxes, title and tags were $298.82)We allowed her to pick from any of the cars we had listed for $down payment At the time, this was approximately vehiclesAs with all customers, we insisted that she drive the car before purchasingShe did, and the stated that she was very pleased with how nice the car was, and that we would work with her with the small down paymentAfter driving the vehicle a couple of days, she noted that there was a humming noise at certain speedsWe took the vehicle in, had the wheel bearings replaced and corrected the issue at no expense [redacted] [redacted] was a first payment default, and upon speaking with her, she indicated that she had decided she could not afford the payments and we would have to come get the vehicleShortly after this, her brother/pastor contacted us to let us know that he wanted to get involved and help his sister to get her car backHe explained that [redacted] had some issues that their family had been trying to help her though, the biggest one being a gambling problem that was causing her major financial distressDue to this, he assured me that he would be handling her financial affairs, and would appreciate it if we could help her out once againWe felt it was the right thing to do to help her in this time of needShortly after getting the vehicle back, she began emailing us with lists of items that she wanted "fixed"We asked her to bring the vehicle in and we would address the issuesAfter several weeks, she brought the vehicle in, and once again, we corrected the listed issues(The worst of which was a problem with the rear speaker.) We sell our vehicles "As-Is" as most independent dealers doWe chose to help [redacted] with these issues in effort to help her through, what we had been convinced were, hard times [redacted] left me some voice mails on different occasions, or emails, indicating that she couldn't afford the payments, and was bringing the vehicle back, only to communicate shortly after that she had changed her mindShe was very indecisive, and at times was grateful and loved her car, while other times was not satisfied with anythingThere are several items in her statement that I can't respond to, due to the fact that very little of it was ever communicated to us, with exception to those that we were aware of and correctedIn regard to us "cutting her car off after being or days late", this is not even possibleIn the contract our customers sign, it does indicate that we utilize GPS units for tracking purposes only in the event of customer default with no ability to contactThese units do not have disabling capabilitiesThey are installed into the OBD II ports, which only provide them battery powerWe have attached some documentation to support our position, and hopefully clarify the discrepancies of [redacted] 's statementWe have made several attempts to call [redacted] , at no availAs well, she has refused to respond to our requests to obtain the key for the SaturnWe take any concerns in regard to the customer service we strive to provide very seriouslyPlease let us know if there is any additional information needed Kevin O' [redacted] owner Mom and Pop Auto Sales Office: [redacted] Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaitint ID [redacted], and I accept it. I never test drove the car. I took Kevin's word that the car was a good starter car for me. I had my granddaughter with me to prove it. The car was not what he said it was and I drove it after I purchased it. I found Kevin to be untruthful and that's when I decided I no longer wanted to do business with him. Yes I do go to the sweepstakes and the day I defaulted is when I took my check to my brother on his job...my entire check and he wanted half for rent and to keep some for me. I left with the other half and went straight to the dealership. I explained that I could pay the $401 payment but could pay that and only half of the down payment. He was not there. His wife put him on the phone. He asked me to leave the payment and the car until I could get the other part of the down payment. I could not walk from Thomasville to Winston Salem so I left to explain to my brother that I needed that money for the payment. That's when he stepped in I am on disability. My brother handles my money and has since I have been at his home. The car had so many issues that I told Kevin about and he refused to acknowledge. There was nothing new about the problems I had. They were there from the beginning and he acknowledged that the car had been sitting up and he had not checked anything out. He tried to show me a car that the miles had been set back on which I refused because it is against the law. He was going to call the police to say I had stolen the car when I was a day late. I worked and was a sworn officer from 1978-1979. So I know the law. I had legal papers in the car to prove I had not stolen the car but was late on the payment. I have my sister who will tell you everything I told her when I left the dealership to show her the car. That is from the knobs on the radio to the wet passenger floor to having no bright lights. He promised to fix. If you will notice on the original bill of sale. The payments went up instead of down. The Balance went from $5900 to $7000 after I made payments. He is also free to come get the key. I have no car to get to Thomasville or to the post office to mail it. I have asked people and they will not take me to the post office because of the condition of the car he sold me.
Response to complaint made by [redacted] (aka [redacted]): [redacted] visited our dealership stating that she had very little money to put down, but needed our help if at all possible.She had $500 to put down. (Taxes, title and tags were $298.82). We allowed her to pick from...
any of the cars we had listed for $1000.00 down payment. At the time, this was approximately 20 vehicles. As with all customers, we insisted that she drive the car before purchasing. She did, and the stated that she was very pleased with how nice the car was, and that we would work with her with the small down payment. After driving the vehicle a couple of days, she noted that there was a humming noise at certain speeds. We took the vehicle in, had the wheel bearings replaced and corrected the issue at no expense [redacted] was a first payment default, and upon speaking with her, she indicated that she had decided she could not afford the payments and we would have to come get the vehicle. Shortly after this, her brother/pastor contacted us to let us know that he wanted to get involved and help his sister to get her car back. He explained that [redacted] had some issues that their family had been trying to help her though, the biggest one being a gambling problem that was causing her major financial distress. Due to this, he assured me that he would be handling her financial affairs, and would appreciate it if we could help her out once again. We felt it was the right thing to do to help her in this time of need. Shortly after getting the vehicle back, she began emailing us with lists of items that she wanted "fixed". We asked her to bring the vehicle in and we would address the issues. After several weeks, she brought the vehicle in, and once again, we corrected the listed issues. (The worst of which was a problem with the rear speaker.) We sell our vehicles "As-Is" as most independent dealers do. We chose to help [redacted] with these issues in effort to help her through, what we had been convinced were, hard times. [redacted] left me some voice mails on different occasions, or emails, indicating that she couldn't afford the payments, and was bringing the vehicle back, only to communicate shortly after that she had changed her mind. She was very indecisive, and at times was grateful and loved her car, while other times was not satisfied with anything. There are several items in her statement that I can't respond to, due to the fact that very little of it was ever communicated to us, with exception to those that we were aware of and corrected. In regard to us "cutting her car off after being 1 or 2 days late", this is not even possible. In the contract our customers sign, it does indicate that we utilize GPS units for tracking purposes only in the event of customer default with no ability to contact. These units do not have disabling capabilities. They are installed into the OBD II ports, which only provide them battery power. We have attached some documentation to support our position, and hopefully clarify the discrepancies of [redacted]'s statement. We have made several attempts to call [redacted], at no avail. As well, she has refused to respond to our requests to obtain the key for the Saturn. We take any concerns in regard to the customer service we strive to provide very seriously. Please let us know if there is any additional information needed. Kevin O'[redacted] owner Mom and Pop Auto Sales Office: [redacted] Email: [redacted]
Response to complaint made by [redacted] (aka [redacted] ***): [redacted] visited our dealership stating that she had very little money to put down, but needed our help if at all possible.She had $to put down(Taxes, title and tags were $298.82)We allowed her to pick from any of the cars we had listed for $down payment At the time, this was approximately vehiclesAs with all customers, we insisted that she drive the car before purchasingShe did, and the stated that she was very pleased with how nice the car was, and that we would work with her with the small down paymentAfter driving the vehicle a couple of days, she noted that there was a humming noise at certain speedsWe took the vehicle in, had the wheel bearings replaced and corrected the issue at no expense [redacted] [redacted] was a first payment default, and upon speaking with her, she indicated that she had decided she could not afford the payments and we would have to come get the vehicleShortly after this, her brother/pastor contacted us to let us know that he wanted to get involved and help his sister to get her car backHe explained that [redacted] had some issues that their family had been trying to help her though, the biggest one being a gambling problem that was causing her major financial distressDue to this, he assured me that he would be handling her financial affairs, and would appreciate it if we could help her out once againWe felt it was the right thing to do to help her in this time of needShortly after getting the vehicle back, she began emailing us with lists of items that she wanted "fixed"We asked her to bring the vehicle in and we would address the issuesAfter several weeks, she brought the vehicle in, and once again, we corrected the listed issues(The worst of which was a problem with the rear speaker.) We sell our vehicles "As-Is" as most independent dealers doWe chose to help [redacted] with these issues in effort to help her through, what we had been convinced were, hard times [redacted] left me some voice mails on different occasions, or emails, indicating that she couldn't afford the payments, and was bringing the vehicle back, only to communicate shortly after that she had changed her mindShe was very indecisive, and at times was grateful and loved her car, while other times was not satisfied with anythingThere are several items in her statement that I can't respond to, due to the fact that very little of it was ever communicated to us, with exception to those that we were aware of and correctedIn regard to us "cutting her car off after being or days late", this is not even possibleIn the contract our customers sign, it does indicate that we utilize GPS units for tracking purposes only in the event of customer default with no ability to contactThese units do not have disabling capabilitiesThey are installed into the OBD II ports, which only provide them battery powerWe have attached some documentation to support our position, and hopefully clarify the discrepancies of [redacted] 's statementWe have made several attempts to call [redacted] , at no availAs well, she has refused to respond to our requests to obtain the key for the SaturnWe take any concerns in regard to the customer service we strive to provide very seriouslyPlease let us know if there is any additional information needed Kevin O' [redacted] owner Mom and Pop Auto Sales Office: [redacted] Email: [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaitint ID [redacted], and I accept it. I never test drove the car. I took Kevin's word that the car was a good starter car for me. I had my granddaughter with me to prove it. The car was not what he said it was and I drove it after I purchased it. I found Kevin to be untruthful and that's when I decided I no longer wanted to do business with him. Yes I do go to the sweepstakes and the day I defaulted is when I took my check to my brother on his job...my entire check and he wanted half for rent and to keep some for me. I left with the other half and went straight to the dealership. I explained that I could pay the $401 payment but could pay that and only half of the down payment. He was not there. His wife put him on the phone. He asked me to leave the payment and the car until I could get the other part of the down payment. I could not walk from Thomasville to Winston Salem so I left to explain to my brother that I needed that money for the payment. That's when he stepped in I am on disability. My brother handles my money and has since I have been at his home. The car had so many issues that I told Kevin about and he refused to acknowledge. There was nothing new about the problems I had. They were there from the beginning and he acknowledged that the car had been sitting up and he had not checked anything out. He tried to show me a car that the miles had been set back on which I refused because it is against the law. He was going to call the police to say I had stolen the car when I was a day late. I worked and was a sworn officer from 1978-1979. So I know the law. I had legal papers in the car to prove I had not stolen the car but was late on the payment. I have my sister who will tell you everything I told her when I left the dealership to show her the car. That is from the knobs on the radio to the wet passenger floor to having no bright lights. He promised to fix. If you will notice on the original bill of sale. The payments went up instead of down. The Balance went from $5900 to $7000 after I made payments. He is also free to come get the key. I have no car to get to Thomasville or to the post office to mail it. I have asked people and they will not take me to the post office because of the condition of the car he sold me.
Response to complaint made by [redacted] (aka [redacted]): [redacted] visited our dealership stating that she had very little money to put down, but needed our help if at all possible.She had $500 to put down. (Taxes, title and tags were $298.82). We allowed her to pick from...
any of the cars we had listed for $1000.00 down payment. At the time, this was approximately 20 vehicles. As with all customers, we insisted that she drive the car before purchasing. She did, and the stated that she was very pleased with how nice the car was, and that we would work with her with the small down payment. After driving the vehicle a couple of days, she noted that there was a humming noise at certain speeds. We took the vehicle in, had the wheel bearings replaced and corrected the issue at no expense [redacted] was a first payment default, and upon speaking with her, she indicated that she had decided she could not afford the payments and we would have to come get the vehicle. Shortly after this, her brother/pastor contacted us to let us know that he wanted to get involved and help his sister to get her car back. He explained that [redacted] had some issues that their family had been trying to help her though, the biggest one being a gambling problem that was causing her major financial distress. Due to this, he assured me that he would be handling her financial affairs, and would appreciate it if we could help her out once again. We felt it was the right thing to do to help her in this time of need. Shortly after getting the vehicle back, she began emailing us with lists of items that she wanted "fixed". We asked her to bring the vehicle in and we would address the issues. After several weeks, she brought the vehicle in, and once again, we corrected the listed issues. (The worst of which was a problem with the rear speaker.) We sell our vehicles "As-Is" as most independent dealers do. We chose to help [redacted] with these issues in effort to help her through, what we had been convinced were, hard times. [redacted] left me some voice mails on different occasions, or emails, indicating that she couldn't afford the payments, and was bringing the vehicle back, only to communicate shortly after that she had changed her mind. She was very indecisive, and at times was grateful and loved her car, while other times was not satisfied with anything. There are several items in her statement that I can't respond to, due to the fact that very little of it was ever communicated to us, with exception to those that we were aware of and corrected. In regard to us "cutting her car off after being 1 or 2 days late", this is not even possible. In the contract our customers sign, it does indicate that we utilize GPS units for tracking purposes only in the event of customer default with no ability to contact. These units do not have disabling capabilities. They are installed into the OBD II ports, which only provide them battery power. We have attached some documentation to support our position, and hopefully clarify the discrepancies of [redacted]'s statement. We have made several attempts to call [redacted], at no avail. As well, she has refused to respond to our requests to obtain the key for the Saturn. We take any concerns in regard to the customer service we strive to provide very seriously. Please let us know if there is any additional information needed. Kevin O'[redacted] owner Mom and Pop Auto Sales Office: [redacted] Email: [redacted]