Mom and Pop Food Store

I am responding to the advertising issues complaintFirst of all, I need to apologize for the oversight on my part for not disclosing environmental and shop supply fees on the couponsThis was truly a mistake on my part for not catching this when proofing the advertisement before printingI notified all of my print advertisers on this matter and it won’t happen againThis claim shows a disputed amount of which actually should be This refund would include the shop supply charge, recycling charge, and the tax paidThe customer did receive a tire rotation for on the invoiceI would be very happy to refund the and provide a off coupon on the next purchase at Pomp's Tire Service for any inconvenience this may have causedAgain this was an oversight on my partWe pride ourselves in providing fair and honest pricing and would never intentionally do anything to cause doubt

[redacted] I spoke with Mr [redacted] about his tire and we are going to have it delivered to him with no labor cost Joe Wanner, Service Manager at our Superior location contacted Mr [redacted] and resolved the siuationHe (again) is fine with us bringing the tire out when we are in the neighborhood.We are however going to go this weekThanks! [redacted] Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted] ***

Mr***,First I would like to apologize for the problems involving the work done on your Olds BravadaIt is very unusual to receive these types of complaints but I want to thank you for bringing this to our attentionI will be visiting this location this week to ensure this doesn't
happen in the futurePlease except our check as a refund in the amount of and let me know if there is anything more I can do for you*** ***Pomp's Tire Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Sorry about stating I spoke with *** *** I got confused with the two managers/supervisors I was speaking with I only spoke with *** *** from the Appleton store and left *** *** a voicemail *** called me back and said he spoke with *** and *** said the store will not be liable for the damaged tire From doing research online on popular tire websites such as discounttires.com, tirerack.com and michelinman.com, I noticed they all mentioned that years is recommended to replace tires My tire was only seven years old and had no sign of damages that was pointed out.http://www.discounttire.com/dtcs/infoTireLife.doshttp://www.tirerack.com/tir...⇄ do believe that Pomp's Tires owe me a new tire so I can replace the damage one I will contact the manager *** *** from the Appleton store where my tire was damaged to get a new one
Regards,
*** ***

***, In response to the customer’s statement, we find her version completely untrueShe originally brought the vehicle in for a battery and headlightsUpon inspection of the headlights, we realized this vehicle had the optional HID lamps so we informed her of the upcharge which she agreed to
and we completed that requestThe was no question of the vehicle needing a battery due to the fact we had to jump start the vehicle to get it into our shop but we did do an electrical test first to confirm the need of a new batteryHer statement about the brake issue is falseWe did inform her that the rear brakes were metal against metal which is noted on the invoice (See attached) and that the vehicle was not safe to driveThe reason the estimate cost went from a “few hundred to 1200.00” according to her statement, is because they continued to drive the vehicle for four days and caused even more damage to the brake systemWe strive to be fair and honest and always give the customer the benefit of the doubt when a problem arises but I feel in this case she is only asking for a refund because they stated to our Service manager that they want to junk the vehicle Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This customer stopped by our store on 5/11/2016, and we refunded 60.00

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,I am responding to complaint number [redacted] submitted to Pomp's Tire Service on 8-12-2015.First, I would like to apologize for the circumstances related to a tire situation at one of our stores. We strive to give the best possible service in a professional way along with using the most...

up to date equipment available to us. In regards to the tires dismounted and the tire that was damaged when dismounting, we didn't know these tires were ran low on air which created severe internal sidewall damage to all four tires. Even though these tires had 90% of the tread remaining, these were manufactured in 2008 (which should have been removed from service a few years ago) and were not properly maintained. The customer wanted the tires dismounted so he could get the wheels repaired and painted to eliminate air leaks. (Which we didn't charge him for)The customer also stated he spoke to the [redacted] for Wisconsin. This is not true for the [redacted] didn't receive any communication from him.   If the consumer truly feels we owe him for a tire, have him contact the local manager and he will take care of it.Thank you,

[redacted]
 I spoke with Mr. [redacted] about his tire and we are going to have it delivered to him with no labor cost.  Joe Wanner, Service Manager at our Superior location contacted Mr. [redacted] and resolved the siuation. He (again) is fine with us bringing the tire out when we...

are in the neighborhood.We are however going to go this week. Thanks! [redacted]
Service Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you.
Regards,
[redacted]

I am responding to the advertising issues complaint. First of all, I need to apologize for the oversight on my part for not disclosing environmental and shop supply fees on the coupons. This was truly a mistake on my part for not catching this when proofing the advertisement before printing. I...

notified all of my print advertisers on this matter and it won’t happen again. This claim shows a disputed amount of 31.12 which actually should be 2.69. This refund would include the shop supply charge, recycling charge, and the tax paid. The customer did receive a tire rotation for 5.00 on the invoice. I would be very happy to refund the 2.69 and provide a 10.00 off coupon on the next purchase at Pomp's Tire Service for any inconvenience this may have caused. Again this was an oversight on my part. We pride ourselves in providing fair and honest pricing and would never intentionally do anything to cause doubt.