Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ This letter is to inform you, I have left a message with the customerWhen I speak with her, I am hopeful to resolve her concerns Sincerely, [redacted] Customer Care Supervisor
This letter is to inform you the situation has been resolvedWe have spoken the customer and resolved the matterI do apologize for any inconvenience.Sincerely, [redacted] ***Customer Care Supervisor
Initial Business Response / [redacted] (1000, 11, 2015/09/23) */ This letter is to inform you the situation has been resolvedI spoke with the customer, and apologized as we do not have a record of receiving an emailThe customer is happy with the resolution, and again I do apologize for any inconvenience Sincerely, [redacted] Customer Care Supervisor
Complaint: [redacted] I am rejecting this response because:15% is not satisfactory, you lied and did not explain the whole purchase process because it was deemed unnecessary to knowWe have family in Europe who expected this and we were told we would receive it all soon since the first time the payment went throughWe should have been immediately notified that the shipping could not be met and the funds would be released back to usInstead we received emails saying the product was shippingYou are promoting a product and hide things from customersI want someone higher then you to fix this issueBut 15% is not enough for the emotional upset and set back you put us through Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received credit nor have my photos been correctedI have no use for the photo the way they areI did not order them that wayI received an email that I was given creditStill to date I have not seen creditI have been trying to contact company unsuccessfully via email and phone! My checking account has been deducted an incorrect amountAnd I'm requesting my money be credited immediatelyThis issue has been going on for months! Sincerely, [redacted]
This letter is to inform you the situation is in the process of being resolved, and we are communicating with the customer to come to a resolution.Sincerely, [redacted] ***Call Center Assistant Manager
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ This letter is to inform you this situation has been resolvedThey are returning their product for a full refundI also informed the customer if they wish to discuss other options with their product or a different product, I would do so Sincerely, [redacted] Customer Care Supervisor
I have left a message with the customerBased on the information provided, I was unable to locate the account to review the situationI am hopeful when I receive a return call that I will be able to resolve this matter.Sincerely, [redacted] ***Call Center Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/05/13) */ momhas rectified the matter at hand im very satisfied with the the resolution that was giving to the matter at hand, I just hope that better training will be done their staff and employees that way their will be no future misunderstanding with parents shall occurand I would also like to thank momfor the additional photos and services that they provided me with
Complaint: [redacted] I am rejecting this response because: 1- I didn't get a call yesterdayI received a miss call today and I called back to here the same response like evry day- your apology will not bring back the date 06/04/for me to get a chance tacking my son nice picrture my self or by another professional please delete all my information with momsystem I don't need any email from you to remind me this very very bad experience Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/07/08) */ This letter is to inform you, I have reached out to the customerOnce I speak with him, I am hopeful we can resolve his concern Sincerely, [redacted] Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey refunded the cost in full Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 7, 2015/07/06) */ This letter is to inform you, I have left a message with the customerWhen I speak with her, I am hopeful to resolve her concerns Sincerely, [redacted] Customer Care Supervisor
I have spoken with the customer, and the situation has been resolvedSincerely, [redacted] ***Call Center Manager
This letter is to inform you the situation has been resolvedWe have spoken the customer and resolved the matterI do apologize for any inconvenience.Sincerely, [redacted] ***Customer Care Supervisor
I can offer him the digital image and the rights to it at no cost to him or a refund I will contact the customer to see what he would like
Initial Business Response / [redacted] (1000, 11, 2015/09/23) */ This letter is to inform you the situation has been resolvedI spoke with the customer, and apologized as we do not have a record of receiving an emailThe customer is happy with the resolution, and again I do apologize for any inconvenience Sincerely, [redacted] Customer Care Supervisor
Complaint: [redacted] I am rejecting this response because:15% is not satisfactory, you lied and did not explain the whole purchase process because it was deemed unnecessary to knowWe have family in Europe who expected this and we were told we would receive it all soon since the first time the payment went throughWe should have been immediately notified that the shipping could not be met and the funds would be released back to usInstead we received emails saying the product was shippingYou are promoting a product and hide things from customersI want someone higher then you to fix this issueBut 15% is not enough for the emotional upset and set back you put us through Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received credit nor have my photos been correctedI have no use for the photo the way they areI did not order them that wayI received an email that I was given creditStill to date I have not seen creditI have been trying to contact company unsuccessfully via email and phone! My checking account has been deducted an incorrect amountAnd I'm requesting my money be credited immediatelyThis issue has been going on for months! Sincerely, [redacted]
This letter is to inform you the situation is in the process of being resolved, and we are communicating with the customer to come to a resolution.Sincerely, [redacted] ***Call Center Assistant Manager
Initial Business Response / [redacted] (1000, 5, 2015/05/08) */ This letter is to inform you this situation has been resolvedThey are returning their product for a full refundI also informed the customer if they wish to discuss other options with their product or a different product, I would do so Sincerely, [redacted] Customer Care Supervisor
I have left a message with the customerBased on the information provided, I was unable to locate the account to review the situationI am hopeful when I receive a return call that I will be able to resolve this matter.Sincerely, [redacted] ***Call Center Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Final Consumer Response / [redacted] (2000, 6, 2015/05/13) */ momhas rectified the matter at hand im very satisfied with the the resolution that was giving to the matter at hand, I just hope that better training will be done their staff and employees that way their will be no future misunderstanding with parents shall occurand I would also like to thank momfor the additional photos and services that they provided me with
Complaint: [redacted] I am rejecting this response because they failed to return my phone call and seek resolution Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: 1- I didn't get a call yesterdayI received a miss call today and I called back to here the same response like evry day- your apology will not bring back the date 06/04/for me to get a chance tacking my son nice picrture my self or by another professional please delete all my information with momsystem I don't need any email from you to remind me this very very bad experience Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 11, 2015/07/08) */ This letter is to inform you, I have reached out to the customerOnce I speak with him, I am hopeful we can resolve his concern Sincerely, [redacted] Customer Care Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey refunded the cost in full Sincerely, [redacted]