Moments Photography

At this time, I have been contacted directly by Moments Photography regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The business contacted me to tell me that they no longer have the pictures that I ordered and that they would send me a refund check However, that was weeks ago and I have yet to receive the check I have called them again and have not heard back from them wer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

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This business has finally provided my photos as of yesterday

At this time, I have been contacted directly by Moments Photography regarding complaint ID [redacted], however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">The business contacted me to tell me that they no longer have the pictures that I ordered and that they would send me a refund check However, that was weeks ago and I have yet to receive the check I have called them again and have not heard back from them
wer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
[redacted]

Review: I purchased 3 photo packages via Camp Alvernia for my 3 children. I never received photos and this business cashed all three checks that were written to them. I have called and left detailed messages with their answering service on 4 separate occasions. I have never received a call back. I want the photos and not the refund.Desired Settlement: I would like to have the 3 photo packages shipped to me for my 3 children.

Consumer

Response:

At this time, I have been contacted directly by Moments Photography regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business contacted me to tell me that they no longer have the pictures that I ordered and that they would send me a refund check. However, that was 3 weeks ago and I have yet to receive the check. I have called them again and have not heard back from them.

wer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On October [redacted] my son had his phot taken for school pictures by moments photography aka [redacted] photgraphy

On October [redacted] we were notified the pictures are available via their companies website for purchase

The Website was not functional and would not allow me to purchase the photos of my son. Every time I would try to checkout the shopping cart my order would go blank. After 5 + attempts I called the company

The last week in October I called a few times (always getting a phone service answering calls) it was not until November [redacted] that I finally received a voice message from [redacted] (the excuse was they had office damage and had to close for a couple of weeks to have everything fixed) So finally [redacted] and I speak and she processes my picture order, takes my credit card information and assures me I will get my photos in 5-7 business days...5-7 business days came and went phone call after phone call having to leave messages with the service that takes down phone messages 12/* I finally get a call back from "[redacted]" she wants my credit card info again to process the order cause she has no record of anything... cant tell me what they did with my credit card info the 1st time... I'm concerned what they are doing with my info so I request to have the owner call me... NO CALL BACK WHATSOEVER...... Dec [redacted] leaves me a voice mail "How can I help you call me back so I can better understand whats going on" Back to square one.. So I call [redacted] back , answering service again... so here we are days before christmas no photos went out with my xmas cards and this company fails at all ends deliverying on there product and providing anykind of customer service... Why own a business if you don't know how to run one.Desired Settlement: Where are my pictures and what did you do with my credit card information....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,