Momentum Chrysler Dodge Jeep Ram of Vallejo

We have looked up all of our records on [redacted] and was able to find the following information: We found service records of *** [redacted] coming in on 2/15/with issues of the ABS and stability lights coming on when depressing the brakes We found an issue with the sensors and replaced those free of charge to the customer to fix the issue *** [redacted] came back on 5/26/stating she felt a pulsation in the brakes This time the service team replaced all rotors and brake pads, at no cost to the customer, to correct the problem and this was the last service record we have for *** [redacted] We feel that we took all necessary actions, and we took care of all the cost and repairs, to help fix the issue We also looked into the title issue and title was provided and turned in, but [redacted] needed to update her address with the lienholderWe do not have the title in our possession and cannot say where the title is, but id *** [redacted] does not have the title, we would guess the lienholder will have itWe have ran an AVRS report and do not see an address for [redacted] currently on the registration information We looked into the GAP and do not see any requests for cancellation but we are happy to cancel it for [redacted] , and will need her signature to submit the cancellation request We can have her in contact with the General Manager to get this completed Our records show we took the proper steps and tried to fix and concerns brought up by the customer with the service, and our records show this alsoWe do not see any foul play but are still willing to help any way we can Thank you, Vallejo Chrysler Dodge Jeep Ram Momentum auto Group

Hello Revdex.com, I wanted to follow up and let you know that we have a few Managers involved and are looking into this right now We are pulling the customers deal information and trying to get in contact with her and have left a few messages As soon as we hear back and have further information, we will follow up as soon as possible Thank you and will be following up soon, [redacted] Momentum Auto group

Complaint: [redacted] I am rejecting this response because:II have spoke to a couple of managers and they again state someone would call me to have me fill out a form to get my refund That day came and went, still no one is calling One man called and told me if have to call corporate to have them investigate my vehicle So again, this company is going nothing.Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , I'm still awaiting the issue on my credit report to be fixed, and have an appt Dec 19th at jeep service for the antilock break, traction control and downhill assist issue to be looked at.Sincerely, [redacted]

Initial Business Response /* (1000, 14, 2015/09/15) */
Good afternoon, ma'amMy name is *** and I am currently the Finance Manager for Momentum Chrysler Dodge Jeep Ram in Vallejo, CAI made multiple attempts to contact Ms*** and have yet to receive a callbackI would
appreciate if you could leave the case open so that I may continue to reach out to this customer in attempt to resolve this complaintAt Momentum, we value our customers and service is our top priorityI would appreciate any opportunity to resolve this before this reflecting on Momentum's business practicePlease feel free to contact me with any further questions or concernsThank you in advance for your time regarding this matter
Respectfully,
***
Finance Manager
***
Initial Consumer Rebuttal /* (3000, 21, 2015/10/16) */
*** in finance called to speak with me, but I was on a fireI returned the call multiple times and never have been able to get ahold of herI do not get her voicemail eitherI was on a fire until the first week of October but once home I call a couple times a week and still not able to reach anyone or get a call backI just had to pay $in back registration fees for the vehicle as well as the registration had expired
Final Consumer Response /* (3000, 25, 2015/11/19) */
Hello, it has not been resolved as of this point
*** in finance called to speak with me, but I was on a fireI returned the call multiple times and never have been able to get ahold of herI do not get her voicemail eitherI was on a fire until the first week of October but once home I call a couple times a week and still not able to reach anyone or get a call backI just had to pay $in back registration fees for the vehicle as well as the registration had expired

Just spoke with Ms***, I have all the information I need to process her gap cancellation and am processing today
Thank you,
*** ***
Office Manager
Vallejo CDJR / Vallejo Kia
*** *** will be coming in today to sign off for her GAP cancellation so we can turn it in for processing
Thank you,

I have been working with *** and we will have this resolved today at 10:

Complaint: [redacted]I am rejecting this response because:II have spoke to a couple of managers and they again state someone would call me to have me fill out a form to get my refund.  That day came and went, still no one is calling.
 
One man called and told me if have to call corporate to have them investigate my vehicle.  So again, this company is going nothing.Sincerely,[redacted]

Hello Revdex.com,
 
I wanted to follow up and let you know that we have a few Managers involved and are looking into this right now.   We are pulling the customers deal information and trying to get in contact with her and have left a few messages.  As soon as we hear back and have...

further information, we will follow up as soon as possible.
 
Thank you and will be following up soon,
[redacted]
Momentum Auto group

We have looked up all of our records on [redacted] and was able to find the following information:
We found service records of [redacted] coming in on 2/15/17 with issues of the ABS and stability lights coming on when depressing the brakes.  We found an issue with the sensors and replaced those free of charge to the customer to fix the issue.  
[redacted] came back on 5/26/17 stating she felt a pulsation in the brakes.  This time the service team replaced all rotors and brake pads, at no cost to the customer, to correct the problem and this was the last service record we have for [redacted].
We feel that we took all necessary actions, and we took care of all the cost and repairs, to help fix the issue.
We also looked into the title issue and title was provided and turned in, but [redacted]  needed to update her address with the lienholder. We do not have the title in our possession and cannot say where the title is, but id [redacted] does not have the title, we would guess the lienholder will have it. We have ran an AVRS report and do not see an address for [redacted] currently on the registration information.
We looked into the GAP and do not see any requests for cancellation but we are happy to cancel it for [redacted], and will need her signature to submit the cancellation request.
We can have her in contact with the General Manager to get this completed.
Our records show we took the proper steps and tried to fix and concerns brought up by the customer with the service, and our records show this also. We do not see any foul play but are still willing to help any way we can.
 
Thank you,
Vallejo Chrysler Dodge Jeep Ram
Momentum auto Group

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], I'm still awaiting the issue on my credit report to be fixed, and have an appt Dec 19th at jeep service for the antilock break, traction control and downhill assist issue to be looked at.Sincerely, [redacted]