Momentum Jaguar Volvo Porsche Land Rover

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I have determined that this proposed action would not resolve my complaint Jimmy [redacted] 's response does not address my complaint regarding the lack of customer service I have received thus far from Momentum Jaguar Mr [redacted] is quick to point out that I accepted a different car at a "deep discount," but I respectfully disagree Instead of paying $65,for the car, I paid $62, I would not consider that a "deep discount," especially because this dealership had my $deposit for over four months and failed to order my car Regardless, as evidenced by the timing of my complaint, I did not initiate this complaint based solely on Mr [redacted] 's failure to order my car In fact, I had the opportunity to complain then as well as to complain on the customer satisfaction survey, but I did not, notably at both Mr [redacted] 's and Bernard ***'s requests, as a professional courtesy to them I would expect them to show me the same professional courtesy in return, but they have not In Mr [redacted] 's Revdex.com response, he attempts to gloss over the fact that my state inspection was not conducted based on the change in the State of Texas' new inspection system However, this was a clear error made by the dealership that is unacceptable when dealing with this type of transaction Had I not followed up with the dealership on three different occasions about my license plates, who knows when the error would have been discovered This is the exact same thing that happened with my initial car order--they discovered their error only after I inquired about the status of my car order Based on these numerous errors made by my sales associate, I chose to escalate my concerns to Mr [redacted] and General Manager Ben [redacted] , expecting a response Had either of them bothered to respond, maybe I would be more willing to let this go However, Mr [redacted] has never responded to any of my complaints regarding the lack of customer service I have received, and this is the first time I have received any type of written response from Mr [redacted] When I attempted to address my concerns with Mr [redacted] in person on Thursday, April 21, he was rude, dismissive, and completely unprofessional by telling me my issues were not that big of a deal and to "let a man be a man." More importantly, he still has not answered my initial question I raised on February regarding the extended MAINTENANCE (not extended warranty) program, which is another example of this dealership's poor customer service It is clear to me that this dealership is not concerned about customer satisfaction, which is unfortunate However, I am far from a satisfied customer, and I do not feel like my complaint has been resolved Regards, [redacted]

Had to be one of the worst customer service experiences ever I am not even getting into the details of why my father and I were there - just how we were treated by Jimmy [redacted] (supposedly the manager of managers at the southwest freeway location in Houston , TX) was shocking We were there regarding an issue with the Land Rover we had already purchased from this dealer This gentleman had absolutely NO decency to even acknowledge our presence for the first minutes - let alone even ask us to take a seat He had a middle man for the first several minutes going back and forth with messages regarding the issueThere was absolutely no yelling shouting or screaming by us - until this gentleman decides to finally step out of his office to confront us Instead of finding a resolution or listening to our concerns - he doesn't wait to refuse any and all accountability of the issue He starts to talk over my father trying to bully us into accepting that what he says will standIt's not always just about the problem - it's the way you handle the problem - the way you treat your customers - the way you speak to them - the way you get your message across to them - evidently this person has never heard that the customer is always right, even if they might be wrong That attitude - wow - simply pathetic

Mr [redacted] was fully informed that Land Rover Southwest Houston was putting a lean on his vehicle for monthsThis a high export vehicle and he was given the reason

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have since spoke with the sales
rep, and they are working to resolve my issuesThe sales staff has been very nice and prompt in responding, I think some of my issues had been in the secretarial staff due to a recent staff change

Mr. [redacted] was fully informed that Land Rover Southwest Houston was putting a lean on his vehicle for 12 months. This a high export vehicle and he was given the reason.

Had to be one of the worst customer service experiences ever. I am not even getting into the details of why my father and I were there - just how we were treated by Jimmy [redacted] (supposedly the manager of managers at the southwest freeway location in Houston , TX) was shocking. We were there regarding an issue with the 2016 Land Rover we had already purchased from this dealer. This gentleman had absolutely NO decency to even acknowledge our presence for the first 15 minutes - let alone even ask us to take a seat. He had a middle man for the first several minutes going back and forth with messages regarding the issue.
There was absolutely no yelling shouting or screaming by us - until this gentleman decides to finally step out of his office to confront us. Instead of finding a resolution or listening to our concerns - he doesn't wait to refuse any and all accountability of the issue. He starts to talk over my father trying to bully us into accepting that what he says will stand.
It's not always just about the problem - it's the way you handle the problem - the way you treat your customers - the way you speak to them - the way you get your message across to them - evidently this person has never heard that the customer is always right, even if they might be wrong. That attitude - wow - simply pathetic.

With the State of Texas new Inspection system there is no more State inspection stickers put on cars.  During the prep process, the State inspection process was overlooked. As there are no State Inspection stickers on cars anymore the visual queue was not there for the salesperson or...

other staff to catch the error immediately.  The car was properly checked out.  In order to get liscence plates a car must be inspected.Ms. [redacted]s concern about not getting plates was simply rectified by getting a state inspection done.  As inconvenient as this act may be, the neccessity for the inspection was relayed by the salesperson.  We rely on the sales staff to be the first point of contact and this works on many levels, as the salesperson has personal dealings with the client.
As to our initial error in ordering the car, we receive our units from England and the car was a totally new redesigned model. We could not replace the unit exactly unless it was re-ordered. Ms [redacted] searched the internet and asked us to bring in this car from another state.  We complied and sold the unit at a deep discount to make amends for the error in the initial order we committed.  She picked the car, agreed to our heavily discounted price and we consumated the transaction.
We regret making the addtional error of missing the state inspection.  There was no malice intended.  Therefore delegation of coordination with the salesperson and the client to get the unit inspected seemed reasonable.
 
Best Regards,
Jimmy [redacted]
Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have determined that this proposed action would not resolve my complaint.  
Jimmy [redacted]'s response does not address my complaint regarding the lack of customer service I have received thus far from Momentum Jaguar.  Mr. [redacted] is quick to point out that I accepted a different car at a "deep discount," but I respectfully disagree.  Instead of paying $65,300 for the car, I paid $62,017.  I would not consider that a "deep discount," especially because this dealership had my $2500 deposit for over four months and failed to order my car.  
Regardless, as evidenced by the timing of my complaint, I did not initiate this complaint based solely on Mr. [redacted]'s failure to order my car.  In fact, I had the opportunity to complain then as well as to complain on the customer satisfaction survey, but I did not, notably at both Mr. [redacted]'s and Bernard [redacted]'s requests, as a professional courtesy to them.  I would expect them to show me the same professional courtesy in return, but they have not.  
In Mr. [redacted]'s Revdex.com response, he attempts to gloss over the fact that my state inspection was not conducted based on the change in the State of Texas' new inspection system.  However, this was a clear error made by the dealership that is unacceptable when dealing with this type of transaction.  Had I not followed up with the dealership on three different occasions about my license plates, who knows when the error would have been discovered.  This is the exact same thing that happened with my initial car order--they discovered their error only after I inquired about the status of my car order.  Based on these numerous errors made by my sales associate, I chose to escalate my concerns to Mr. [redacted] and General Manager Ben [redacted], expecting a response.  Had either of them bothered to respond, maybe I would be more willing to let this go.  However, Mr. [redacted] has never responded to any of my complaints regarding the lack of customer service I have received, and this is the first time I have received any type of written response from Mr. [redacted].  When I attempted to address my concerns with Mr. [redacted] in person on Thursday, April 21, he was rude, dismissive, and completely unprofessional by telling me my issues were not that big of a deal and to "let a man be a man."  More importantly, he still has not answered my initial question I raised on February 15 regarding the extended MAINTENANCE (not extended warranty) program, which is another example of this dealership's poor customer service.  It is clear to me that this dealership is not concerned about customer satisfaction, which is unfortunate.  However, I am far from a satisfied customer, and I do not feel like my complaint has been resolved.  
Regards,[redacted]

Purchase a 2010 RANGE ROVER Supercharge. Before a full year I have replaced the electrical system, suspension system, and hoses. I was promised a call back by the GM never heard from him. I contacted him via email three times and via phone twice. I called the corp office of RANGE ROVER and I was told that the suspension system and electrical system is something that should have been fully check prior to them selling me the car because if either of those systems go out it is a serious safety hazard while I am driving. I then took my truck to the RANGE ROVER dealership in on the other side of town, I was told the same thing. Then I was directed to contact the dealership to make things right and now I am still waiting