Momentum Toyota

Initial Business Response / [redacted] (4000, 15, 2015/08/04) */ We of course will stand behind our word and correct the problem and have the dent removedAt any point the customer would like to call and schedule an appointment they can contact the Customer Relations Manager directlyThe CRM will be sure to follow the process until completed Initial Consumer Rebuttal / [redacted] (2000, 22, 2015/08/20) */ Drop off car to service on 6/25/15, door dent did not get repaired, refused to bring car homeOn 7/2/Toyota service guy [redacted] called and said car will be ready by afternoonI took time off work and arrived there at 5:30pm, car is not readyWent to speak to manager, [redacted] who is pretty much useless not helpingBy 6:10pm car returned from body shop, but it was uncompleted, service guy said car needs to reschedule to come back after one month as to wait the paints fulled settleAfter one month, drop off car again on 8/17/for coating, install protective door edges, fix the screw they broke in trunkGot the car back same day in eveningI asked myself, why do I spent money to pay people's mistakes? First, dealer cheated me by hand me a car with door dentSecond, I had spent time go back and forth dealer six times to fix their mistakesOn the sales contract, it said I bought a brand new car, it did not say car came with door dent

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ Contact Name and Title: [redacted] CRM Contact Phone: XXX-XXX-XXXX xt [redacted] Contact Email: [redacted] @momentumautogroup.com The customer is correct in the fact that MSRP was at $33k, however there was an additional $20k plus of liftTherefore the price discrepancy is due to desired options the specific car had Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dealership admits to advertising and yet fails to correct their wrongsAs an active duty military member who has purchased from Toyota and had my vehicle services for almost three years at this dealership its sad to say I will no longer recommend or utilize this dealership for any services Final Business Response / [redacted] (4000, 9, 2015/08/11) */ The dealership did not admit to advertisingAs stated previously, the MSRP was $33KWe think it unfair that the consumer is requesting merchandise that is worth over $50,for the purchase price of $33,The consumer would need to opt for a different vehicle, one without additional kitsSeemingly, the consumer wanted the added lift

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Contact Name and Title: [redacted] CRM Contact Phone: XXX-XXX-XXXX xt [redacted] Contact Email: [redacted] @momentumautogroup.com This is the first our department has heard of thisWe are happy to assist Ms [redacted] in rectifying the situation and bringing this to a closeIf she could please provide my department, Customer Relations, with a copy of the request form for the credit, we can then proceed Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company responded, apologized, and appear to be addressing the issue towards resolutionIf the matter is not resolved within four weeks, I will re-open the complaint Thank you very much

Initial Business Response / [redacted] (1000, 16, 2015/10/08) */ Hello again, After reviewing the information of the complaint, we will exchange the car for Mr [redacted] Please let me know his response is Thanks so much for your help in this matter [redacted] Initial Consumer Rebuttal (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your responseWhile we appreciate the offer, we need clarificationWhat exactly are you offering? We need more specifics before we can accept your offer We need to know the make and model of the truck you're offering us as compensation We need to know the year and mileage of the vehicle you're offering, along with other details As a reminder, the make and model of the damaged vehicle sold to us was a Toyota Tundra truck We look forward to resolving this issue with you, but please respond with more detailsYou may want to review what I wrote regarding our desired resolutionYour proposal as it stands doesn't provide enough information Sincerely, [redacted] and [redacted]

Initial Business Response /* (1000, 5, 2015/10/06) */
Contact Name and Title: [redacted] CRM
Contact Phone: XXX-XXX-XXXX xt [redacted]
Contact Email: [redacted]@momentumautogroup.com
This is the first our department has heard of this. We are happy to assist Ms. [redacted] in rectifying the situation and...

bringing this to a close. If she could please provide my department, Customer Relations, with a copy of the request form for the credit, we can then proceed.
Thank you.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company responded, apologized, and appear to be addressing the issue towards resolution. If the matter is not resolved within four weeks, I will re-open the complaint.
Thank you very much.

Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title: [redacted] CRM
Contact Phone: XXX-XXX-XXXX xt [redacted]
Contact Email: [redacted]@momentumautogroup.com
The customer is correct in the fact that MSRP was at $33k, however there was an additional $20k plus of lift. Therefore the...

price discrepancy is due to desired options the specific car had.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dealership admits to false advertising and yet fails to correct their wrongs. As an active duty military member who has purchased from Toyota and had my vehicle services for almost three years at this dealership its sad to say I will no longer recommend or utilize this dealership for any services.
Final Business Response /* (4000, 9, 2015/08/11) */
The dealership did not admit to false advertising. As stated previously, the MSRP was $33K. We think it unfair that the consumer is requesting merchandise that is worth over $50,000 for the purchase price of $33,000. The consumer would need to opt for a different vehicle, one without additional kits. Seemingly, the consumer wanted the added lift.

Initial Business Response /* (4000, 15, 2015/08/04) */
We of course will stand behind our word and correct the problem and have the dent removed. At any point the customer would like to call and schedule an appointment they can contact the Customer Relations Manager directly. The CRM will be...

sure to follow the process until completed.
Initial Consumer Rebuttal /* (2000, 22, 2015/08/20) */
Drop off car to service on 6/25/15, door dent did not get repaired, refused to bring car home. On 7/2/15 Toyota service guy [redacted] called and said car will be ready by afternoon. I took time off work and arrived there at 5:30pm, car is not ready. Went to speak to manager, [redacted] who is pretty much useless not helping. By 6:10pm car returned from body shop, but it was uncompleted, service guy said car needs to reschedule to come back after one month as to wait the paints fulled settle. After one month, drop off car again on 8/17/15 for coating, install protective door edges, fix the screw they broke in trunk. Got the car back same day in evening. I asked myself, why do I spent money to pay people's mistakes? First, dealer cheated me by hand me a car with door dent. Second, I had spent time go back and forth dealer six times to fix their mistakes. On the sales contract, it said I bought a brand new car, it did not say car came with door dent.

Initial Business Response /* (1000, 16, 2015/10/08) */
Hello again,
After reviewing the information of the complaint, we will exchange the car for Mr. [redacted]. Please let me know his response is.
Thanks so much for your help in this matter.
[redacted]
Initial Consumer Rebuttal /*...

(3000, 18, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response. While we appreciate the offer, we need clarification. What exactly are you offering? We need more specifics before we can accept your offer.
We need to know the make and model of the truck you're offering us as compensation.
We need to know the year and mileage of the vehicle you're offering, along with other details.
As a reminder, the make and model of the damaged vehicle sold to us was a 2010 Toyota Tundra truck.
We look forward to resolving this issue with you, but please respond with more details. You may want to review what I wrote regarding our desired resolution. Your proposal as it stands doesn't provide enough information.
Sincerely,
[redacted] and [redacted]