Momma Goldberg's Deli

Complaint: ***I am rejecting this response because: they're are not sincere to their customers. Sincerely,*** ***

Initial Business Response /* (1000, 5, 2015/09/14) */
The clutch failed on this vehicle at 155,miles, that it failed in the drive was not related to the 110,mile serviceWe repaired the car at our cost and stand by this decisionNo further discount or refunds will be offered
Initial
Consumer Rebuttal /* (3000, 7, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This issue is largely about customer service, less so maintenanceAgain, I was satisfied with the 110,000-mile service up until the shift failure, which led to the poor communicationFurthermore, three days after submitting this complaint, the car's "Check Engine" light came on, requiring more service attention and suggesting more was overlooked in the garageI am since fed up with the vehicle, but this event only bolsters my original request

MBUSA Policy requires us to verify the Key at the Vehicle, we would be happy to deliver the Key to the customer and verify the information as required

My previous offer is sincere and as keys are coded to the car and non returnable I am unable to offer a refund

Initial Business Response /* (1000, 5, 2015/11/24) */
The customer came into our dealershipWe had inadvertently sent an e mail out with an incorrect priceThe car was priced correctly on all web sites as well as on the carWhen I attempted to discuss it with the customer they told me they knew
it was a mistake but that didn't matterWhen they accused us of bait and switch I pointed out that meant we did it on purpose and they had already told me they knew it was a mistakeI offered to do something as far as a discount from the advertised price but they refused anything other than the price in the e mailRather than bait and switch, this was an honest mistake
Initial Consumer Rebuttal /* (3000, 7, 2015/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The email clearly stated that the price was reduced from what was on the websiteAfter reading the text, I called and spoke to *** who reintegrated that the price had been reduced
When we arrived *** originally stated that he did not send such an email, however after reading his emails, admitted that he did send it but made a mistake I then said, it may have been a mistake but it was advertised for that price and should be sold at the price quotedThe manger *** was fired from Mercedes of Marin for similar practicesThis is absolutely unacceptable