Momo Nails & Spa

We apologize if she felt humiliated on the color suggestionHowever, as we wrote on the previous respond, we cannot give you refund on the service that already receivedIf you have gift cards and want to get refund on remaining balance, please visit our store with that gift card Sent on: [redacted] **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
2nd paragraph-first of all you were not there (whoever is doing this note) because this letter does not match they way the person at Momo speaks3rd paragraph - no charge - I ask for no charge to repolish as they were not willing to give it to meI DID NOT INSIST MY NAILS LOOK NATURAL AND TO BE FILED DOWN VERY THINLYThat is they way the person did itthey broke because they were TOO THIN, DAYS LATERthey gave me free repolish because I ASKED FOR IT not that they wanted to give it to me.4th paragraph they might be licensed but they do not speak English very well or understand what you are asking.Also the board of health will be notified about the food in the towel warmer.Other customer might be happy BUT I AM NOT AND STILL WANT A REFUND OF $60.00Thank you.?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseFirst of all this person that is replying is not the ***, as she DOSEN'T speak English very well as the rest of the employees, and to compose a letter to this degree I am not buying this AT ALL Why would I lie about her telling me about her worker that she is not very goodTHAT IS A LIE...also the food in the towel warmer, I saw it, I was right thereNo reason for me to LIE.I told them I was not paying for the two nails to be fixed and she agreed and in regards to the repolishing my nails they wanted to charge me and I said just put a fresh coat on no reason to do anything else but that since you are polishing my thumbsshe agreedI was not satisfied when I left and she knows itTHEY did not LOOK NATURAL AT ALLI want my $back and I will leave this alone - until then I will fight thisAnd I will call the board a Health in regards to the food in the towel warmerand I want to make sure that all the employees have there licenseI will call the state about this too
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

The business has responded Please see below:
Dear Sir or Madam: In response to your
correspondence dated January *, in connection with the above referenced matter, please take note of the following: Momo Nails & Spa has been in business at this location since All of the staff employed by Momo Nails is licensed and are professionals whose work is of the highest quality and all employees are extremely competent in their area of expertise for which they are licensedMomo Nails stands behind the quality of the services performed to the public by its employees and all efforts are expended to make all of its customers happy with the anticipation that they may become regular customers*** *** came into Momo Nails on/about December **, and got a full set of nails (tips) at a cost of $60(1) On/about December **, 2014, *** *** returned to Momo Nails stating that two of the nails (tips) had brokenI (personally) immediately repaired the two broken nails (tips) at no charge to *** *** and re-polished all of the nails, also at no charge to *** ***All reasonable efforts were made to resolve any perceived dissatisfaction by *** ***It is incredible to think that I would make any derogatory remark about any employee since, as previously noted, their work is exceptional and Momo Nails stands behind all services performed by its employeesMoreover, with regard to the baseless claim that food is stored in the towel warmer, there is a kitchen on premises with microwave and refrigerator where all employees store/warm/eat food during the day(2)I trust this answers any questions in connection with this matter and please be assured Momo Nails continues to provide excellent professional services to the publicVery truly yours, *** *** Notably, *** *** insisted that her nails (tips) look as natural as possible and in order to accomplish this they have to be filed down very thinlyOf significance, there are no violations by the Health Department to Momo Nails

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I am asking for a full refund because of the total dissatisfaction with the whole experience. What I see in the response for MoMo is that the facts are wrong. My daughter was humiliated in front of other customers because the nail person said loudly "THAT color is for Babies" , not grandmothers! So here is my request: I request that before I settle this MoMo gets the facts straight and we agree upon the correct amount of the refund for my son and also that they have my son's correct name and address.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
In connection with your correspondence dated January **, 2015 regarding the above referenced matter, Momo Nails & Spa (Momo) responds as follows: Momo’s prior response to [redacted]’s concerns was based on my first hand account and personal knowledge of the events that transpired on/about December **, 2014 and thereafter on/about December **, 2014 pertaining to the placement of [redacted]’s nail (tips) at Momo. It must be pointed out that [redacted] concedes Momo repaired the two broken nail (tips) and re-polished all of her nail (tips) at no charge to her – confirming what Momo stated in its prior response. It is opined that [redacted]’s insistence her nail (tips) look as natural as possible – requiring them to be filed down very thinly – may have caused the premature breakage of her two (2) thumb nail (tips), but could have resulted from myriad other reasons. Notwithstanding, all reasonable efforts were made to resolve any perceived dissatisfaction by [redacted], the nail (tips) were replaced/re-polished free of charge – all as [redacted] concedes. We reiterate that all of the staff employed by Momo is licensed and are professionals whose work is of the highest quality and all employees are extremely competent in their area of expertise for which they are licensed. Momo, again, stands behind the quality of the services performed to the public by its employees and all efforts are expended to make all of its customers happy with the anticipation that they may return for additional and other services – that is what has allowed Momo to grow and continue in business for more than a decade. I trust this answers any questions in connection with this matter. Very truly yours, [redacted]

We apologize if she felt humiliated on the color suggestion. However, as we wrote on the previous respond, we cannot give you refund on the service that already received. If you have gift cards and want to get refund on remaining balance, please visit our store with that gift card.
Sent on: [redacted]

This is in response to complaint ID [redacted]
I am very sorry that [redacted] was not satisfied with the service she received at Momo Nails & Spa. It was not my employee's intent to treat...

both she and her daughter rudely. All my employee was trying to do was encourage her daughter not to pick a color that looked to old for her by saying that the color she chose was "grandma" looking. I will gladly reimburse [redacted]'s son the remaining amount left on the gift certificates purchased.

Review: Very dissatisfied with the service and the rude treatment. My son purchased two gift certificates, one for me and one for my daughter. We went to get our nails done. We were treated rudely and did not get what we had asked for. We felt pushed and rushed. We do not want to use the rest of the gift certificate's value nor do we ever want to return to the place. I have written to the Momo's outlining the issues and requesting a full refund and have received no response.Desired Settlement: I would like to have my son's $200.00 returned to him.

Business

Response:

This is in response to complaint ID [redacted]

I am very sorry that [redacted] was not satisfied with the service she received at Momo Nails & Spa. It was not my employee's intent to treat both she and her daughter rudely. All my employee was trying to do was encourage her daughter not to pick a color that looked to old for her by saying that the color she chose was "grandma" looking. I will gladly reimburse [redacted]'s son the remaining amount left on the gift certificates purchased.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I am asking for a full refund because of the total dissatisfaction with the whole experience. What I see in the response for MoMo is that the facts are wrong. My daughter was humiliated in front of other customers because the nail person said loudly "THAT color is for Babies" , not grandmothers! So here is my request: I request that before I settle this MoMo gets the facts straight and we agree upon the correct amount of the refund for my son and also that they have my son's correct name and address.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize if she felt humiliated on the color suggestion. However, as we wrote on the previous respond, we cannot give you refund on the service that already received. If you have gift cards and want to get refund on remaining balance, please visit our store with that gift card.

Sent on: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: WENT TO GET A FULL TIPS PUT ON DEC ** IN THE AFTERNOON. THE NEXT DAY ONE NAIL BROKE, THE FOLLOWING DAY THE NEXT NAIL BROKE. I WENT IN ON DEC ** I TOLD THEM WHAT HAD HAPPEN AND THAT THEY LOOK TERRIBLE AND THEY ARE NOT STRONG AND LOOKS LIKE THEY ARE ALL GOING TO BREAK. SHE FIXED THE TWO THUMB NAILS AND FILED THE OTHERS ON THE SIDE. AND SAID I SHOULD HAVE THEM FILLED. I SAID NO I JUST SPENT $60. AND THIS SHOULD HAVE NEVER HAPPEN. KNOW THE NAILS ARE COMING OFF. WHICH THEY SHOULDN'T I WILL NEVER GO BACK THERE AND RECOMMEND THIS PLACE TO BE RUDE AND NOT VERY GOOD. EVERY THE [redacted] SAID THAT THE LADY THAT DID MY NAILS IS NOT VERY GOOD. HOW CAN YOU SAY THAT AND SHE WORKS ON CUSTOMERS NAIL. AND THE [redacted] WAS VERY VERY RUDE. AND THE BOARD OF HEALTH SHOULD BE CONTACTED AS I WAS SETTING THERE SHE TOOK OUT A BOX FROM THE TOWEL WARMER THAT HAD FOOD IN.......Desired Settlement: I WANT A REFUND ON MY NAILS OF $60.00 CASH AS THAT IS HOW I PAID.

Business

Response:

The business has responded. Please see below:Dear Sir or Madam: In response to your correspondence dated January *, 2015 in connection with the above referenced matter, please take note of the following: Momo Nails & Spa has been in business at this location since 2003. All of the staff employed by Momo Nails is licensed and are professionals whose work is of the highest quality and all employees are extremely competent in their area of expertise for which they are licensed. Momo Nails stands behind the quality of the services performed to the public by its employees and all efforts are expended to make all of its customers happy with the anticipation that they may become regular customers. [redacted] came into Momo Nails on/about December **, 2014 and got a full set of nails (tips) at a cost of $60(1) . On/about December **, 2014, [redacted] returned to Momo Nails stating that two of the nails (tips) had broken. I (personally) immediately repaired the two broken nails (tips) at no charge to [redacted] and re-polished all of the nails, also at no charge to [redacted]. All reasonable efforts were made to resolve any perceived dissatisfaction by [redacted]. It is incredible to think that I would make any derogatory remark about any employee since, as previously noted, their work is exceptional and Momo Nails stands behind all services performed by its employees. Moreover, with regard to the baseless claim that food is stored in the towel warmer, there is a kitchen on premises with microwave and refrigerator where all employees store/warm/eat food during the day(2). I trust this answers any questions in connection with this matter and please be assured Momo Nails continues to provide excellent professional services to the public. Very truly yours, [redacted] 1. Notably, [redacted] insisted that her nails (tips) look as natural as possible and in order to accomplish this they have to be filed down very thinly. 2. Of significance, there are no violations by the Health Department to Momo Nails.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseFirst of all this person that is replying is not the [redacted], as she DOSEN'T speak English very well as the rest of the employees, and to compose a letter to this degree I am not buying this AT ALL. Why would I lie about her telling me about her worker that she is not very good. THAT IS A LIE...also the food in the towel warmer, I saw it, I was right there. No reason for me to LIE.I told them I was not paying for the two nails to be fixed and she agreed and in regards to the repolishing my nails they wanted to charge me and I said just put a fresh coat on no reason to do anything else but that since you are polishing my thumbs. she agreed. I was not satisfied when I left and she knows it. THEY did not LOOK NATURAL AT ALL. I want my $60.00 back and I will leave this alone - until then I will fight this. And I will call the board a Health in regards to the food in the towel warmer. and I want to make sure that all the employees have there license. I will call the state about this too.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:In connection with your correspondence dated January **, 2015 regarding the above referenced matter, Momo Nails & Spa (Momo) responds as follows: Momo’s prior response to [redacted]’s concerns was based on my first hand account and personal knowledge of the events that transpired on/about December **, 2014 and thereafter on/about December **, 2014 pertaining to the placement of [redacted]’s nail (tips) at Momo. It must be pointed out that [redacted] concedes Momo repaired the two broken nail (tips) and re-polished all of her nail (tips) at no charge to her – confirming what Momo stated in its prior response. It is opined that [redacted]’s insistence her nail (tips) look as natural as possible – requiring them to be filed down very thinly – may have caused the premature breakage of her two (2) thumb nail (tips), but could have resulted from myriad other reasons. Notwithstanding, all reasonable efforts were made to resolve any perceived dissatisfaction by [redacted], the nail (tips) were replaced/re-polished free of charge – all as [redacted] concedes. We reiterate that all of the staff employed by Momo is licensed and are professionals whose work is of the highest quality and all employees are extremely competent in their area of expertise for which they are licensed. Momo, again, stands behind the quality of the services performed to the public by its employees and all efforts are expended to make all of its customers happy with the anticipation that they may return for additional and other services – that is what has allowed Momo to grow and continue in business for more than a decade. I trust this answers any questions in connection with this matter. Very truly yours, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

2nd paragraph-first of all you were not there (whoever is doing this note) because this letter does not match they way the person at Momo speaks. 3rd paragraph - no charge - I ask for no charge to repolish as they were not willing to give it to me. I DID NOT INSIST MY NAILS LOOK NATURAL AND TO BE FILED DOWN VERY THINLY. That is they way the person did it. they broke because they were TOO THIN, 2 DAYS LATER. they gave me free repolish because I ASKED FOR IT not that they wanted to give it to me.4th paragraph they might be licensed but they do not speak English very well or understand what you are asking.Also the board of health will be notified about the food in the towel warmer.Other customer might be happy BUT I AM NOT AND STILL WANT A REFUND OF $60.00Thank you.?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,