Response:
Hi *** -
arial, sans-serif;">Thanks for speaking with me on the phone earlier
As mentioned, we received the complaint #*** via the mail this morning.
I have reviewed all our transactions for Oct17th 2015, the customer's purchase date. There are no transactions listed for either $or $or $15.00. Furthermore, I have no record of receiving contact from *** *** in regards to this issue. Lastly, we have never reached out to a customer's credit card company in regards to a sale
Additionally, I also researched our Point of Sale customer database and have no information regarding *** ***.
Please have *** *** provide further documentation of the sale so we can research this furtherWe absolutely want to take care of this situation, however just need additional information to determine the legitimacy of the issueThank you for your timeBest,
***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me*** received an updated answer which credited back the $to meNot sure why they couldn't find the transaction since they spoke to *** regarding it.
Thank you Revdex.com!
Response:
Hi *** -
arial, sans-serif;">Thanks for speaking with me on the phone earlier
As mentioned, we received the complaint #*** via the mail this morning.
I have reviewed all our transactions for Oct17th 2015, the customer's purchase date. There are no transactions listed for either $or $or $15.00. Furthermore, I have no record of receiving contact from *** *** in regards to this issue. Lastly, we have never reached out to a customer's credit card company in regards to a sale
Additionally, I also researched our Point of Sale customer database and have no information regarding *** ***.
Please have *** *** provide further documentation of the sale so we can research this furtherWe absolutely want to take care of this situation, however just need additional information to determine the legitimacy of the issueThank you for your timeBest,
***
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me*** received an updated answer which credited back the $to meNot sure why they couldn't find the transaction since they spoke to *** regarding it.
Thank you Revdex.com!