Mon River Supply

We delivered six yards of concrete on 11/18/to the masonry contractorAt 10:AM six full buckets of liquid color were added to the concrete mixThe concrete was then placed in a concrete buggy for inspection by the contractorHe said it looked goodAt this point, no additional water was ever added to the concrete for the rest of the pourAfter four to five trips with the concrete buggy, the contractor asked the driver what he didThe contractor said that the concrete was too wetThe driver said he did nothingThe contractor then placed the entire sidewalk without screeding itBy doing this they obviously decided to accept and keep the loadAfter the pour was completed the contractor stated again that the concrete was too wetThe contractor asked the driver "what we're going to do about it." The driver said "What do you want me to do about it?" The contractor then said if you don't know what to do then this conversation is over and abruptly walked awayOur driver then finished washing down his truck and approached the contractor for a signatureThe contractor refused to sign and said "It was already paid for." The contractor paid by credit cardThe driver then explained if you didn’t like or accept the concrete, why didn't you say so at the beginning of the pour, instead of waiting until the endThe contractor told the driver he had to accept the concrete because of the color that was added, The driver told him we sell color also and could have made something workAt this time, one of the contractor’s employees hosed off the side of the stone house with a garden hoseIn doing so, he sprayed water all over the unfinished concreteThe driver asked him why he would do that and ruin the integrity of the concreteThe contractor replied "What difference does it make, it was wet anyway," The driver then told the contractor he has bad concrete practices and don’t call us if there is something wrong with the concreteThe driver tried to explain to the contractor that when liquid color is added it coats the back side of the fins or blades inside the drumIf they are not rinsed properly into the mix, the added color will then streak when discharging the concreteLiquid color is made up of reds, yellows and brown's and rinsing the fins are key to a consistent colorAt no time did the driver say he added too much water, he was trying to explain why he used the amount he did to rinse the finsAlthough the concrete was a little wetter than the contractor wanted, it still was not wet enough to damage the structural integrity of the concrete.As stated before, we sell concrete color in bagsWe highly recommend the bagged color because it mixes much better for a more solid color with no streaksThe bags dissolve In the truck when the concrete is mixed and can be added at the job site or the plantThere is no mess and no rinsing the backside of the fins.Our written records show the pour ended at 10:AM, we then sent another driver to the jobsite to pick up the concrete buggy that the masonry contractor rented from usHe arrived at 11:AMThis driver noted that two of the contractor's employees were standing thereHe also observed the concrete was screeded and bullfloated contrary to what the contractor had statedThey were obviously waiting to do the final stamp on the concrete.In closing, we would like to add that on our tickets all times are documented, along with any concrete yardage that is left over from a pourThis job had two separate trucks and each time the contractor sent back a little over two yards of concreteThis was obviously a miscalculation on his partDuring the pour the contractor was telling his employee who was operating the concrete buggy, to toss or throw the concrete as quick and far as possible to get it as close to the house as possible, hence causing more splashingAll concrete splashes regardless of how wet it isThis could have been avoided by taping off some plastic on the stone wall (which most contractors do)Even if a wall or surface is splashed with concrete it can be cleaned off within hours of getting too hard or damaging any surfaces without compromising the Integrity of the concrete.We also recommend hiring a contractor that has good concrete practices and takes the time to prep the job accordinglyAdditionally, we highly recommend taking an ACI flatwork finisher class to any and all cement contractors interestedThese classes are highly informativeThe class is sponsored by the Pittsburgh chapter of the American Concrete Institute (ACI)Please visit [redacted] for more information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We delivered six yards of concrete on 11/18/15 to the masonry contractor. At 10:05 AM six full buckets of liquid color were added to the concrete mix. The concrete was then placed in a concrete buggy for inspection by the contractor. He said it looked good. At this point, no additional water was...

ever added to the concrete for the rest of the pour. After four to five trips with the concrete buggy, the contractor asked the driver what he did. The contractor said that the concrete was too wet. The driver said he did nothing. The contractor then placed the entire sidewalk without screeding it. By doing this they obviously decided to accept and keep the load. After the pour was completed the contractor stated again that the concrete was too wet. The contractor asked the driver "what we're going to do about it." The driver said "What do you want me to do about it?" The contractor then said if you don't know what to do then this conversation is over and abruptly walked away. Our driver then finished washing down his truck and approached the contractor for a signature. The contractor refused to sign and said "It was already paid for." The contractor paid by credit card. The driver then explained if you didn’t like or accept the concrete, why didn't you say so at the beginning of the pour, instead of waiting until the end. The contractor told the driver he had to accept the concrete because of the color that was added, The driver told him we sell color also and could have made something work. At this time, one of the contractor’s employees hosed off the side of the stone house with a garden hose. In doing so, he sprayed water all over the unfinished concrete. The driver asked him why he would do that and ruin the integrity of the concrete. The contractor replied "What difference does it make, it was wet anyway," The driver then told the contractor he has bad concrete practices and don’t call us if there is something wrong with the concrete. The driver tried to explain to the contractor that when liquid color is added it coats the back side of the fins or blades inside the drum. If they are not rinsed properly into the mix, the added color will then streak when discharging the concrete. Liquid color is made up of reds, yellows and brown's and rinsing the fins are key to a consistent color. At no time did the driver say he added too much water, he was trying to explain why he used the amount he did to rinse the fins. Although the concrete was a little wetter than the contractor wanted, it still was not wet enough to damage the structural integrity of the concrete.As stated before, we sell concrete color in bags. We highly recommend the bagged color because it mixes much better for a more solid color with no streaks. The bags dissolve In the truck when the concrete is mixed and can be added at the job site or the plant. There is no mess and no rinsing the backside of the fins.Our written records show the pour ended at 10:45 AM, we then sent another driver to the jobsite to pick up the concrete buggy that the masonry contractor rented from us. He arrived at 11:55 AM. This driver noted that two of the contractor's employees were standing there. He also observed the concrete was screeded and bullfloated contrary to what the contractor had stated. They were obviously waiting to do the final stamp on the concrete.In closing, we would like to add that on our tickets all times are documented, along with any concrete yardage that is left over from a pour. This job had two separate trucks and each time the contractor sent back a little over two yards of concrete. This was obviously a miscalculation on his part. During the pour the contractor was telling his employee who was operating the concrete buggy, to toss or throw the concrete as quick and far as possible to get it as close to the house as possible, hence causing more splashing. All concrete splashes regardless of how wet it is. This could have been avoided by taping off some plastic on the stone wall (which most contractors do). Even if a wall or surface is splashed with concrete it can be cleaned off within 48 hours of getting too hard or damaging any surfaces without compromising the Integrity of the concrete.We also recommend hiring a contractor that has good concrete practices and takes the time to prep the job accordingly. Additionally, we highly recommend taking an ACI flatwork finisher class to any and all cement contractors interested. These classes are highly informative. The class is sponsored by the Pittsburgh chapter of the American Concrete Institute (ACI). Please visit [redacted] for more information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Review: Ordered concrete from Mon River on 11/18/2015. The concrete was also to be colored, I supplied the color. Concrete company was prepaid and told liquid color was going to be added. They showed up for the job, mixed in supplied color and made concrete too wet. Although concrete turned out very nice, being too wet caused a very long delay in being able to work and finish concrete. This resulted in extra cost to my company which they refused any compensation. I did complain to him that it was too wet and asked what he would do, he said we should have sent it back. The driver of the truck (who is also the owner of Mon River Supply)admitted he had added to much water and didn't figure in the amount of liquid color. We had no choice but to pour concrete. There was $640.00 of special concrete color added to this mix. It could not be sent back. I asked if he would pay for more color, he refused. Before we had completely finished placing concrete, as stated before I complained and he kept stating we should send it back, I said a few choice words and driver cleaned truck and took off. Luckily we had enough to finish, but was very close to not having enough. Concrete was so wet we had to rinse off a ton of splatter on house while placing.Desired Settlement: I would just like compensation for couple of extra hours we stood there watching concrete become dry enough before we could even screed it. Concrete was placed shortly after 10am, and we could not begin screening till 1pm. It was a stamped concrete job, we should have been cleaned up and heading home by then!

Business

Response:

We delivered six yards of concrete on 11/18/15 to the masonry contractor. At 10:05 AM six full buckets of liquid color were added to the concrete mix. The concrete was then placed in a concrete buggy for inspection by the contractor. He said it looked good. At this point, no additional water was ever added to the concrete for the rest of the pour. After four to five trips with the concrete buggy, the contractor asked the driver what he did. The contractor said that the concrete was too wet. The driver said he did nothing. The contractor then placed the entire sidewalk without screeding it. By doing this they obviously decided to accept and keep the load. After the pour was completed the contractor stated again that the concrete was too wet. The contractor asked the driver "what we're going to do about it." The driver said "What do you want me to do about it?" The contractor then said if you don't know what to do then this conversation is over and abruptly walked away. Our driver then finished washing down his truck and approached the contractor for a signature. The contractor refused to sign and said "It was already paid for." The contractor paid by credit card. The driver then explained if you didn’t like or accept the concrete, why didn't you say so at the beginning of the pour, instead of waiting until the end. The contractor told the driver he had to accept the concrete because of the color that was added, The driver told him we sell color also and could have made something work. At this time, one of the contractor’s employees hosed off the side of the stone house with a garden hose. In doing so, he sprayed water all over the unfinished concrete. The driver asked him why he would do that and ruin the integrity of the concrete. The contractor replied "What difference does it make, it was wet anyway," The driver then told the contractor he has bad concrete practices and don’t call us if there is something wrong with the concrete. The driver tried to explain to the contractor that when liquid color is added it coats the back side of the fins or blades inside the drum. If they are not rinsed properly into the mix, the added color will then streak when discharging the concrete. Liquid color is made up of reds, yellows and brown's and rinsing the fins are key to a consistent color. At no time did the driver say he added too much water, he was trying to explain why he used the amount he did to rinse the fins. Although the concrete was a little wetter than the contractor wanted, it still was not wet enough to damage the structural integrity of the concrete.As stated before, we sell concrete color in bags. We highly recommend the bagged color because it mixes much better for a more solid color with no streaks. The bags dissolve In the truck when the concrete is mixed and can be added at the job site or the plant. There is no mess and no rinsing the backside of the fins.Our written records show the pour ended at 10:45 AM, we then sent another driver to the jobsite to pick up the concrete buggy that the masonry contractor rented from us. He arrived at 11:55 AM. This driver noted that two of the contractor's employees were standing there. He also observed the concrete was screeded and bullfloated contrary to what the contractor had stated. They were obviously waiting to do the final stamp on the concrete.In closing, we would like to add that on our tickets all times are documented, along with any concrete yardage that is left over from a pour. This job had two separate trucks and each time the contractor sent back a little over two yards of concrete. This was obviously a miscalculation on his part. During the pour the contractor was telling his employee who was operating the concrete buggy, to toss or throw the concrete as quick and far as possible to get it as close to the house as possible, hence causing more splashing. All concrete splashes regardless of how wet it is. This could have been avoided by taping off some plastic on the stone wall (which most contractors do). Even if a wall or surface is splashed with concrete it can be cleaned off within 48 hours of getting too hard or damaging any surfaces without compromising the Integrity of the concrete.We also recommend hiring a contractor that has good concrete practices and takes the time to prep the job accordingly. Additionally, we highly recommend taking an ACI flatwork finisher class to any and all cement contractors interested. These classes are highly informative. The class is sponsored by the Pittsburgh chapter of the American Concrete Institute (ACI). Please visit [redacted] for more information.