Monaco Entertainment Solutions

Review: The contract details specify that we would have a working home theater. All of the components that are outlined in the contract are present but they are not functioning properly because of lack of programming, correct wiring, and much needed adjustments. I have outlined all of the problems and sent them countless emails and phone calls. None of which have been returned or addressed. They had written into the contract that the contract price would be paid in full before the completion of the project because they needed the money for the equipment and materials They have been paid in full and the theater remains incomplete. They charged us for 3D projector, screen, cables, blu ray player, and yet we are unable to watch a 3D blu-ray or even a regular DVD for that matter. They also charged us for Crestron programing throughout the house and yet we are unable to use the Crestron devices in the theater.Desired Settlement: I would like them to complete the work to the point that it was detailed in the contract and assured to us by their employees. They have been very unprofessional throughout the process trying to blame other companies and contractors for problems with their installation and equipment. The whole process was a terrible experience and as soon as they got our money they became complacent and unresponsive. Ultimately, we don't want other people to go through what we did. We want professionalism.